Good service; weak app
The site is great, but the mobile app will unnecessarily push a user through manually re-entering their contact and payment info on an individual booking, defeating the whole purpose of being logged in and saving payment methods. Extremely frustrating in common use cases of booking on the go, hence using MOBILE.
Show more
Seems like a trap
Was about to book a “4star hotel” and they showed me a “preview of one room in this hotel”…. I was like …. No 4 star hotel has a on wall AC/heater unit… reverse-image searched and it came back with Holiday Inn Express & Suites…. That a 2.5-3 star hotel….. No refund policy …. Yeah. What?
Why Always Sheraton？
Booked 4-star hotels 4 or 5 times. And it's always Sheraton. No exception. It's like there's no other options. Why is it always Sheraton for me but Hyatt, Hilton? I don't get it. I won't use it again to be honest bad experience
Left without a hotel room
For the 2nd time now I booked a room that was a hotrate hotel that said it was pet friendly and it wasn’t. They did refund my money but I had to stay on the phone with customer service for almost 2 hours and in the end didn’t have a place to stay. It’s very frustrating and disappointing and I won’t be using this app again.
Show more
Horrible
The worst app to book hotel with, have to enter everything manually now and bot customer support. Uninstall
