Left without a hotel room
For the 2nd time now I booked a room that was a hotrate hotel that said it was pet friendly and it wasn’t. They did refund my money but I had to stay on the phone with customer service for almost 2 hours and in the end didn’t have a place to stay. It’s very frustrating and disappointing and I won’t be using this app again.
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Horrible
The worst app to book hotel with, have to enter everything manually now and bot customer support. Uninstall
Can’t use save credit cards or Apple Pay
What is the point of signing in when the app doesn’t allow to use Apple Pay or the saved credit cards? If I have to fill in the guest name with no option to pre fill, the credit card number, email address, etc on every transaction, why am I even logging in when I can’t access and use the information you already have… that’s lazy.
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Bye
It’s been a fun run, but now your app sucks so badly that even one of the most loyal customer is leaving you. I hope AI software saved you a lot of money.
Disappointed
Nothing you can’t do on their website. The my trips section never loads your information.
