Very Straightforward
Easy to use and self explanatory. Changing my Tag account over couldn’t have been easier.
Just terrible!
Multi million pound revenue and can’t even have a decent app setup even after the booths are gone. Extremely long process to make payment in the first place. Met with errors and other issues. Then another drawn out process to make an account and then you have to add £15 funds as you can’t just pay your toll in full. What if you travel once every few years? Or once in general forever. It’s non refundable! Must have taken me about an hour just to pay the toll.
Booths were far easier and at least you knew you had paid. New system is designed for increased fines nothing more.
Booths were far easier and at least you knew you had paid. New system is designed for increased fines nothing more.
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Not Acceptable
Not at all impressed how the toll has been converted to full ANPR only with the signs saying pay by midnight, but no further details how, so you then have to search online for the official web address, which scammers will no doubt create fake sites to take people's money! I then downloaded the app with a £15 upfront payment, but you then have to wait up to a week to see any crossings logged, so no way to know for sure if it's been paid and left dangling; surely the data is there as soon as you go through! This must be improved!
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Diabolical
How on earth can you shut the booths then not have any avenues that work to pay the fee. I’ve been trying all day, I do not want to have a credit on my account. I just need to pay the amount I owe and even that is proving a full days job. I’ve just been to the hospital (begrudge paying this dam fee for hospital visits but have no choice with that either) and don’t feel like spending the next few hours trying to pay this newly increased fee. Absolutely soul destroying.
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Poorly designed app
You will be fined if you don’t pay next day but this app doesn’t show crossings on the next day so you don’t know if account is live and working correctly after your first crossing.
Up front payment of £15 is a ripoff. As others have said password manager won’t work. Provision to change or add car registration is not there.
Up front payment of £15 is a ripoff. As others have said password manager won’t work. Provision to change or add car registration is not there.
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