Pathetic
Simply pathetic app, not instinctive, overly complicated and basically the only practical way to pay since the phone contact is equally miserable.
Travel Updates
Can I ask why there is not any travel updates on the app as well ? It would make the app a lot more helpful and may even remind people to pay tolls
Pointless app
This app doesn’t even tell me how to pay for a crossing, it just wants more money depositing? What’s the point of this app if I’ll just have to pay using guest crossing every time?
Very Straightforward
Easy to use and self explanatory. Changing my Tag account over couldn’t have been easier.
Appalling
The most useless app I have ever experienced. Zero stars would be appropriate. I tried it when it was first published. I tried again today, in late May. I tried on iPad OS and I tried on Android for phone. I tried three times today to create an account, entered every single detail required and each time, after getting my bank to authorise a payment, I return to this pile of dung to be told something went wrong and to try again. I also posted a message earlier requesting help with a payment problem to which they did note even reply. If this app were a bridge we would all be drowning.
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Zero Stars
The most unintuitive interface I have ever seen in 40 years of software development :(
horrendous
Incorrectly charged me when I had money on my account. App is clunky don’t know why it all had to change worked fine with toll booths. A £1.50 crossing now led to a £27 fine because of your incompetent app and system. What an absolute joke won’t be paying this
Just terrible!
Multi million pound revenue and can’t even have a decent app setup even after the booths are gone. Extremely long process to make payment in the first place. Met with errors and other issues. Then another drawn out process to make an account and then you have to add £15 funds as you can’t just pay your toll in full. What if you travel once every few years? Or once in general forever. It’s non refundable! Must have taken me about an hour just to pay the toll.
Booths were far easier and at least you knew you had paid. New system is designed for increased fines nothing more.
Booths were far easier and at least you knew you had paid. New system is designed for increased fines nothing more.
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Criminals
What a mess. Totally unfair process for toll users. Years of planning to switch to ANPR and a process that’s problematic and obtuse for drivers.
Scammers
Minimum £15 joining fee, why? I just want to pay for the price it cost me to cross the bridge. Robbing crooks.
HullBridgeApp
Very poor and confusing.
I use bridge occasionally to holiday in Yorkshire Moors but had to set up with minimum of £15.
I use bridge occasionally to holiday in Yorkshire Moors but had to set up with minimum of £15.
John O
The last login, the app allowed bio. Now it’s no longer available
Not Acceptable
Not at all impressed how the toll has been converted to full ANPR only with the signs saying pay by midnight, but no further details how, so you then have to search online for the official web address, which scammers will no doubt create fake sites to take people's money! I then downloaded the app with a £15 upfront payment, but you then have to wait up to a week to see any crossings logged, so no way to know for sure if it's been paid and left dangling; surely the data is there as soon as you go through! This must be improved!
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Appalling
Such little signage up to explain the payment process. The app itself is a joke. Sends reminder text messages at 2 in the morning reminding you to top up. Great service, especially when I have your auto top up service activated. Why?
Awful
How on earth in this day and age is this app allowed on the App Store? It’s managing financial transactions yet makes no use of any password manager. Its essential that this is corrected immediately. Please be more professional., it’s embarrassing.
Not user friendly
Why can’t I use Apple Pay as a guest?
Generally Useless
May as well use the website unless you are a regular user.
Very Poor
Hopeless. So complicated. For nerds only. I must be one because I finally managed it 🙃
Appalling app
This is an absolute joke - terrible functionality. Pretty sure a GCSE computer science student could do better. Disgusting that the minimum payment is £15 - I only want to pay for my £2 journey and was encouraged by the website to use the app.
Not Working
I could download it, but it immediately tells me that I have no internet connection. Then gives me a photo of the Humber Bridge. Useless.
I have iPhone SE.
I have iPhone SE.