Garbage app
Breaks constantly. Unusable
No smart location feature
Nice app but It's annoying that you need to search for your resort every time you open the app. It should ask for my location and default to the resort I'm staying at
Ziva los cabos
Works for viewing menus and restaurants but crashes when submitting orders.
Absolutely Useless
Absolutely Useless
Memoryless
The number of times I had to tell it what resort I was at, despite it later remembering “oh right, you’re checked in there”
It did its function mostly but I tended to dread needing to open it.
It did its function mostly but I tended to dread needing to open it.
Live requests don’t work
Live requests for maintenance, housekeeping, and amenities have not worked once. When I tap them, it goes to a blank white screen and I have to delete the app and reinstall it to be able to use the rest of the app.
Loise activity Mike and Mona Smith
He is an amazing activity leader. He is the best we have ever had at a resort. Very entertaining and makes you feel very welcomed.
Buggy
Useful app while staying at the resort, but it is buggy. Several times, the link I followed opened to a completely blank page with no back button and I had to force quit the app.
The app would seem to have a “remind me” feature with a bell icon next to upcoming events. I marked a few events this way but never received a reminder. (Yes, I’ve allowed the app to do notifications in iOS Settings)
The app would seem to have a “remind me” feature with a bell icon next to upcoming events. I marked a few events this way but never received a reminder. (Yes, I’ve allowed the app to do notifications in iOS Settings)
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Need management St. Lucia
I’m writing this to just let everybody know there is no way this should be a two for 1 resort.
1.Pain in the butt checking in
2. Put in temp room for a night
3.tv don’t work in room or bar
4 the second day they started charging for cabanas 75-200us per day
5. preferred bar you climb that hill now yesterday shorten hours closed at 10 pm while super Bowl was still in in the 3 quarter. Had to leave
6. Spa prices terrible high !
No preferred restaurant
7. Anyone can go to preferred pool and lounge And beach ( no one check and we were here for 2 week.
8. no dress code any restaurant
9. smoking at preferred pool beach
Sale people are not employees of UVC they try anything ! Run
10.staff is very friendly & cleaning
Management hid behind glass doors& lie to you too.
On scale for secrets I would rate it at a 3.5
In at a Diamond level
1.Pain in the butt checking in
2. Put in temp room for a night
3.tv don’t work in room or bar
4 the second day they started charging for cabanas 75-200us per day
5. preferred bar you climb that hill now yesterday shorten hours closed at 10 pm while super Bowl was still in in the 3 quarter. Had to leave
6. Spa prices terrible high !
No preferred restaurant
7. Anyone can go to preferred pool and lounge And beach ( no one check and we were here for 2 week.
8. no dress code any restaurant
9. smoking at preferred pool beach
Sale people are not employees of UVC they try anything ! Run
10.staff is very friendly & cleaning
Management hid behind glass doors& lie to you too.
On scale for secrets I would rate it at a 3.5
In at a Diamond level
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Bookmark a resort?
How do you bookmark a resort?
Terrible functionality for Secrets Bahía Mita resort
We used the app during two separate occasions to the resort. This last time we were encouraged to download it for things like ordering room service...received a message that there was no room service. We were encouraged to use it to book pool cabanas…the price quoted in the app was higher than the one provided by the staff who walk around attempting to fill the beds. We were told to use the app to book the private chef experience at the teppanyaki restaurant, there was no button available for that. Met another couple who booked through the site and then when coordinating with the hostess, she couldn’t see the reservation. Looks like a lot more updates and testing need to be completed before rollout out to users.
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Dreams sands Cancun
The entrance to my door of my room had plaster not painted the balcony small gross , the so called vip food was cold steak hard vomit , my room don’t get me started I’m use to secrets. This hotel sucks I’m so disappointed
As a vip I expected better
As a vip I expected better
Worthless app
While the hotel and staff are wonderful, this app is about as useful a box of wet matches. That is to say, useless and frustrating. Give us paper menus and a reliable map. That's not a big ask.
Does not save your resort, crashes
Every time you re-open the app you need to re-search for the resort. The app crashes… a lot. Constantly gives errors and won’t open
Excelentes Vacaciones en el Secrets - turista regia
Secrets Huatulco me hizo pasar días increíbles! Me gustaron las albercas infinitas, y amé las actividades de playa con el equipo de entretenimiento como el Velero con Neftalí . También las actividades de noche donde Luis, Nad, Alna y Nef nos pusieron a sudar con la bailada! Gracias por su siempre positiva actitud y sonrisa! Son los mejores, hacen un excelente trabajo!
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Stupid apps
Nothing works
Not working
Screen says “loading” and nothing happens. Really frustrating since the resort is pushing us to make reservations for dinner solely through the app, which isn’t working.
Malfunctioning app ruined my stay
Latest iPhone with latest updates unable to connect to app / login with information to hotel secrets Cancún.
Not impressed
Nothing appears to work as expected in the app. Allowing location for the map doesn't show where you are, so what's the point?
Can't order room services, you select room service, it takes you to menus and when you select an item it opens with a bigger picture and a more detailed description.
Can't order room services, you select room service, it takes you to menus and when you select an item it opens with a bigger picture and a more detailed description.
Bad, but no other options
Really poorly built app. Screen goes blank when service isn’t great with now offline data (kind of a problem for an app built for international destinations). The food ordering is also awful. No way to modify or even really see your current order.
