Can't "find care"
This app has always been awful and non-functional for actually redirecting to the page for finding doctors. All other links seem to redirect to a usable page. Also IBX's search function for care on a desktop is just as frustrating. Who wouldn't want the cheapest co-pay? And of course why wouldn't IBX want me to be able to see that information easily? My current insurance-taking doctor isn't even listed as a care provider in my area, so the whole "find care" thing--interface, content--is a mess.
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Response from developer
Thank you for your review. We understand how frustrating that is. We hear you, and feedback like yours is exactly what helps us improve. We are already looking at ways to make this experience better for members. Thanks for taking the time to tell us.
Worthless
Your account will never load, the app doesn’t function. It will be “retrieving your data” for eternity.
Can’t find things
When I on your site things be happening that I can’t control it’s be spinning like it trying to connect to internet but I don’t think That’s the problem. I can’t never find how to get back were I was.
Easy!
I was able to easily register for the app and pay my first invoice with just a couple clicks. Looks like there’s tons of great info too.
Great company, horrible app & site
IBX is great HC as a provider but their app & website sucks. Endless dual authentication, text messages for dox with links that don’t work or by the time you go through the dual authentication, you just end up on the home page. I guess one day they will figure it out.
Can’t Add Providers
The app (and the website) states that you can add your care team, but it doesn’t work. Fail.
Not reliable
The existing referrals are hardly ever available
Can’t log in
Title says it all
This app sucks
Sign in feature has not worked for years
They are the worlds worse
They can’t do anything with my policy without 6 calls
To them
To them
It’s ok
It is better than the last update but still needs improvement. It’s cleaner and easier to navigate than before but I still find it to be a maze. It leads you in circles trying to look up basic information about your coverage. And the amount of times you are redirected off the app to a web page is insane. To a website with a bunch of glitches. Currently, the cost estimate tool doesn’t work. It only leads you to a provider search page and lists their tiers with “low cost” of “high cost” as their “cost estimate”. Useless. .
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Can’t even log in
The newest update and I can’t even log in. Just shows the blue screen with the logo. How am I supposed to open the app?
Garbage
The app never loads and neither does the website. I can never get into my benefits and I think they do it purposely
No payment option
Pointless if I can see my claim but unable to pay it.
No logout?
I cannot find the log off button on this new app version. Some of us manage and pay premiums for multiple family members.
Login not working
Login not working as of 8/17/2025
Failure to connect
After hitting front landing page, constantly get spinning loading page & the error message that cannot load. Worthless app.
IBX
This app doesn’t work at all
So much better with some of your recent changes
The new app is so much better. Your login actually works and seeing all my claims information in this layout is super helpful.
Great update
Love the new update!
