Comparison

IBX vs Keystone First Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IBX

Access your health plan information from Independence Blue Cross on your mobile device. Easily view claims, benefits, and use mobile-friendly ID cards with an optimized interface for on-the-go access.

Highlights
  • Access health information on-the-go
  • View claims and benefits
  • Optimized home screen
  • Mobile-friendly ID cards
  • Improved navigation
Features
Read full description

Access health information on-the-go, wherever you are from your Independence Blue Cross health plan. Download the latest updates to experience: • Improved Navigation – Easily access claims, benefits and more. • Optimized Home Screen – View important features with the updated home screen. • Mobile-friendly ID Cards – Utilize your ID cards on-the-go with our updated interface. • *New - Choose or update your PCP and add to your care team in just a few taps. • *New - Easily update your profile, personal details, and communication preferences.

About

Keystone First Mobile

Manage your healthcare plan and access important information on the go. This app provides members with a digital ID card, medicine tracking, and a tool to find doctors and hospitals. It also offers resources and contact information for the health plan.

Highlights
  • Digital member ID card
  • Medicine tracking and reminders
  • Find doctors and hospitals
  • Access provider information
  • View health plan resources
  • Contact health plan
Features
Read full description

Are you a Keystone First member? Are you interested in finding out more about the health plans? Whether you are a plan member or not, this mobile application provides quick and easy ways to help you manage your health care. For members, it puts your Keystone First health plan information at your fingertips, with features that include quick access to your member ID card and provider information. It’s also a useful tool to help make every provider visit valuable. Manage your health, wherever you are. FEATURES The Keystone First mobile app makes every provider visit easier for Keystone First members: • ID card — Get access to an electronic copy of your member ID card. • Medicine cabinet — Keep track of your medicines, how to use them, your prescription history, and medication reminders. You can also learn how medicines interact with each other and view medicine warning labels. • Find a doctor or hospital — Use a quick search tool to help you look for any network provider, hospital, pharmacy, specialist, or urgent care center nearby. You can also get directions to a provider’s office or call for an appointment. • My Doctors — Get access to your primary care provider (PCP) and your other health care providers. • Resources — See an overview of the digital and community resources available to you. • Contact Us — Access a list of important phone numbers for the health plan. • Available in English and Spanish.

Screenshots

IBX4 screens
Keystone First Mobile4 screens

Verdict

The call

The clearest difference is rating: IBX at 4.3 against Keystone First Mobile's 1.8. IBX also leads on ratings volume (557 vs 30) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

IBX holds the better App Store score, 4.3 against 1.8. That said, the two scores are not equally well evidenced: IBX has 557 ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 17% of IBX's written reviews are positive against 6% of Keystone First Mobile's.

UpkeepUpdate frequency

IBX ships an update monthly, Keystone First Mobile every 2 months. The most recent releases landed on September 24, 2026 and September 15, 2026 respectively.

Scorecard4 real differences · 6 level
IBX versus Keystone First Mobile: the parameters behind the verdict, then further details
ParameterIBXKeystone First Mobile
PriceFreeFree
Rating4.3 (557 ratings) — better1.8 (30 ratings)
Positive reviews16.7% of reviews — better5.9% of reviews
Number of ratings557 — better30
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS15.1 — better15.6
Further details — not scored
Size438 MB16 MB
Age rating12+12+
DeveloperIndependence Blue CrossKeystone Family Health Plan

Customer experience

IBX

All ratings557 ratings
Positive82.4%
Neutral2.2%
Negative15.4%
Written reviews114 reviews
Positive16.7%
Neutral7.9%
Negative75.4%

Keystone First Mobile

All ratings30 ratings
Positive20.0%
Neutral0.0%
Negative80.0%
Written reviews17 reviews
Positive5.9%
Neutral0.0%
Negative94.1%

Bugs and requests

IBX

Reported bugs

4 issues
  • Login screen freezes
  • Cost estimate tool not working
  • Unable to add ID card to wallet
  • Inconsistent app performance

Requested features

4 requests
  • Add biometric login options
  • Improve claims and billing features
  • Enhance provider search capabilities
  • Integrate seamless in-app payments

Keystone First Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

IBX

No in-app purchases

None

Keystone First Mobile

No in-app purchases

Questions

Is IBX free?
IBX is free to download, with no in-app purchases.
Is Keystone First Mobile free?
Keystone First Mobile is free to download, with no in-app purchases.
Which has better reviews, IBX or Keystone First Mobile?
IBX is rated higher. IBX averages 4.3 out of 5 from 557 ratings, while Keystone First Mobile averages 1.8 from 30 ratings.
Do IBX or Keystone First Mobile have ads?
Neither IBX nor Keystone First Mobile shows ads.
Which is updated more often, IBX or Keystone First Mobile?
IBX ships an update monthly, and Keystone First Mobile every 2 months. Most recently, IBX was updated on September 24, 2026 and Keystone First Mobile on September 15, 2026.

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