Near perfect app
This is my first time using a mobile app driven laundry service so I do not have another experience to compare, having said that I'd like to say the laundry service results and time meet my expectations. The reason for one less star is due to the ease of app UI design. It isn't as intuitive like most apps so it took a few tries and customer service contacts. As a foreigner who doesn't understand Korean as a native there were some challenges. It would be great if there's an English version of the app as an option.
Additionally, my wife used to have an account with Laundry Go services, however as she opened the account through our previous home address her account doesn't allow her to return the Laundry Go suitcase container. We tried to reach out to customer service but had no luck. Since we aren't able to return the old container I had to open a new account and request for a new container. We are debating what to do with the old container as we cannot use it so it will end up in trash🤷🏻
Additionally, my wife used to have an account with Laundry Go services, however as she opened the account through our previous home address her account doesn't allow her to return the Laundry Go suitcase container. We tried to reach out to customer service but had no luck. Since we aren't able to return the old container I had to open a new account and request for a new container. We are debating what to do with the old container as we cannot use it so it will end up in trash🤷🏻
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