Barely Functional
The app gets stuck in frequent login loops. PIN process randomly doesn’t work. Things are insanely slow and sluggish. Very sad I paid money for this as one of my worst experiences I’ve had with an app. Canceling on the website doesn’t work and just times out after 5 minutes.
The App is broken
I turned on the VPN and the the screen tries to flip between passcode and app dash board continuously. It’s like a race condition or something triggered. It’s totally broken. Not well tested. App UI sucks, I used Norton in the past and it’s way better. Funny and pathetic part is that app support link in App store is broken too.. Very disappointed.
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Face ID doesn’t work
Face ID doesn’t work. I tried removing and downloading again and it keeps trying to use Face ID over and over again
Stuck in perpetual loop
App is stuck in perpetual loop asking for pin. Need to switch to actual company like LifeLock. Surprised these ppl are still in business
Won’t load
App is stuck in a perpetual loop of asking for PIN
Super buggy
Just keeps loading the pin screen over and over again
Goodbye
I’ve never liked the fact that you’re now owned by TransUnion, but I kept using you out of laziness. When I started trying to interact more with your service, I realized just how bad your app and website really are. When I came across a technical issue with your service, your “support” was slow and worthless. I’d been your customer for many years, but no more. You finally drove me to look at alternatives and I’ve now replaced you.
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App stuck in perpetual loop
The app is broken, caught in a perpetual loop between facial recognition and PIN screens. It hasn’t worked for ages; I can’t fathom why the money we pay for this service supports a developer who obviously isn’t maintaining the app. I’ve given up all hope this will ever be fixed, and am looking for a different company to protect my identity. After all, if they aren’t paying attention to this, what else are they turning a blind eye to?
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Major glitches
Every time I try to open up the app, it asked me for my passcode, which I try to put in. It keeps. It keeps cycling and cycling, and doesn’t let me open. I I will change my review if it gets fixed I’m paying every month.
Please Fix App
The app is currently unusable. It repeatedly tries to verify Face ID over and over so that you cannot use the app. Please correct this issue. It has been going on off and on for a while now.
Goodbye
I’ve never liked the fact that you’re now owned by TransUnion, but I kept using you out of laziness. When I started trying to interact more with your service, I realized just how bad your app and website really are. When I came across a technical issue with your service, your “support” was slow and worthless. I’d been your customer for many years, but no more. You finally drove me to look at alternatives and I’ve now replaced you with a much better and cheaper service/experience in IDShield.
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Unable to use
As others have mentioned it consistently throws a face recognition prompt and will not let you read any alerts via the app. It’s been this way for a while now, please fix and I will be more than happy to update this review.
Unable to use app
Unable to use the app due to it constantly popping up face recognition to login. Every second or so keeps popping up. Uninstalled due to not getting past the opening of the app.
Bugs.
Does the app ever work? I can’t get it to load without constantly asking for my pin or Face ID. And if it does the moment you move to another page it completely goes blank and never loads.
Many problems
Login loops unpredictably, several tabs give blank screens, cannot see payment history
Terrible App/Website
Please fix this very glitchy app and website. The app and website looks like it was built in the 1990’s. Please fix and make modern and more efficient. I pay so much money for this service you are disappointing me and everyone who spends money on this service. Please fix asap and start caring about your customers. I beg you please fix and acknowledge. Do better !
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PITA
Don’t send me a notification that there’s an urgent change on my account and then gate keep the information by making me change my password before I can even look at my own information. I am not a service to you. You are a service to me.
Goodbye
I’ve never liked the fact that you’re now owned by TransUnion, but I kept using you out of laziness. When I started trying to interact more with your service, I realized just how bad your app and website really are. When I came across a technical issue with your service, your “support” was slow and worthless. I’d been your customer for many years, but no more. You finally drove me to look at alternatives and I’ve now replaced you with a much better and cheaper service/experience in Aura.
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Expensive
They give you too much information, it is too expensive, you can’t cancel easily from the App.
They lowered price by 150 dollars and didn’t inform me so I have been paying way to much for years
They lowered price by 150 dollars and didn’t inform me so I have been paying way to much for years
App Crash
The app seems to let me login but I cannot the screen goes black as soon as I’m in. Fix these bugs as it won’t let me check my info. I’ve already uninstalled and installed again to see if would it help but it does not.
