Lost all of my points
Not only did that, but also it made me a new account so I can’t log into the old one anymore. I spent good money on IHOP and I deserve compensation!!!
Naomi
Breakfast
The app that signs you out
thank you so much IHop, you’ve finally figured out how to make an app that always signs you out of your account
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I need more customization because I hate hash browns and I can’t swap it on the app.
I want an order where I can swap out the nasty hash browns for like an extra thing of bacon or eggs. Yall do it in store why not on the app?
I want an order where I can swap out the nasty hash browns for like an extra thing of bacon or eggs. Yall do it in store why not on the app?
Mal servicio
Nunca da lo que ordenas.
Why the F does this app need iOS 26?
What in the F is that requirement
Card keeps declining
This is app is super inconvenient and broken, each time I input my card it says my address is wrong for the card and it declines my account. I drove 25 minutes to the location for nothing. DO NOT USE THIS APP.
Forced to update iOS if you want to use the app
IHOP is forcing customers to update their iOS system in order to continue using the app. I have pan coins that can’t be used because of this. It is unfair and unrealistic to think everyone wants to update their phone taking up additional storage and slowing their service down. We should have an option to still add our points to our account. This is not how you treat loyal customers. Ridiculous
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Reward system
Really confusing coin system. Not intuitive. Cant find where to add silverware. Had to enter in make/model for car several times.
THANK YOU PAUL!
The milkshake is heaven I recommend trying it. Also, everthibg is SOOO good! Worth the money. I hope you’re doing good Paul!
Please read the room.
IHOP forcing you to update to iOs 26 is a complete failure to read the room. If you understood the landscape you'd know that plenty of users, myself included, did not install iOs 26 because we don't like the liquid glass garbage and the battery/ performance issues that come with it. How bad is it? Dexcom was also going to force users to upgrade but backtracked because of the friction this would've created. What's worse? IHOPs website is also terrible and takes forever to do anything and never loads. It's always mind blowing when you hear about companies like IHOP that are just scratching their heads at why the business is failing and they have all these theories about consumer behavior etc but the simple stuff like - can end users even load your website is beyond them - it's the proverbial tier one - have you tried power cycling it when you SHOULD actually be asking the question.
Update: not sure if you’re doing any testing but it’s very apparent you’re not reading reviews. People can’t even place orders and you’re doing things to create even more friction with an already broken process. I can’t use the app because I refuse to update to iOS 26. Every other major restaurant - Chick Fil A, Starbucks, Cracker Barrel has figured this out and are running laps around you - hmm wonder why? Can’t use Safari because it doesn’t let you use coupon codes - the keyboard pops up and closes - what is that even? So we don’t even test the web version of what customers are able to access? iPad app the payment interface doesn’t load - it has you enter all the card details and then gets stuck on choose a payment method - there is no list shown to choose from. For a company Dine Equity’s size this is just really bad. Hopefully a shareholder is scrolling thru here and reads these reviews and you can ask them on the next earnings call when they plan on trying to get back all the customers they’ve ran off with poor QC/UA testing and implementation.
Update 2: Got a survey from iHop and provided all of this in feedback. At the end it asks if I want a free breakfast when you spend $40 dine-in only? Bruh? How out of touch can you be? 1) my order today was take out and I haven’t dined in in years. 2) my order today and event last recent orders have been nowhere near $40 - that’s like dining out with a family which is super targeted and won’t apply to most people. 3) You completely shat the bed and you think someone’s gonna spend $40 MORE dollars with you. Definitely see why iHops are failing.
Update: not sure if you’re doing any testing but it’s very apparent you’re not reading reviews. People can’t even place orders and you’re doing things to create even more friction with an already broken process. I can’t use the app because I refuse to update to iOS 26. Every other major restaurant - Chick Fil A, Starbucks, Cracker Barrel has figured this out and are running laps around you - hmm wonder why? Can’t use Safari because it doesn’t let you use coupon codes - the keyboard pops up and closes - what is that even? So we don’t even test the web version of what customers are able to access? iPad app the payment interface doesn’t load - it has you enter all the card details and then gets stuck on choose a payment method - there is no list shown to choose from. For a company Dine Equity’s size this is just really bad. Hopefully a shareholder is scrolling thru here and reads these reviews and you can ask them on the next earnings call when they plan on trying to get back all the customers they’ve ran off with poor QC/UA testing and implementation.
Update 2: Got a survey from iHop and provided all of this in feedback. At the end it asks if I want a free breakfast when you spend $40 dine-in only? Bruh? How out of touch can you be? 1) my order today was take out and I haven’t dined in in years. 2) my order today and event last recent orders have been nowhere near $40 - that’s like dining out with a family which is super targeted and won’t apply to most people. 3) You completely shat the bed and you think someone’s gonna spend $40 MORE dollars with you. Definitely see why iHops are failing.
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Not everyone wants iOS 26
Nice update. I have 100 pancoins I can’t touch through this app anymore unless I download an update that wasn’t made with my iPhone 13 in mind.
They deleted my account
I had my account for about a whole year or somewhere around there and I used it frequently. I had up to 30-35 pancoins and I stopped going to ihop for a month. When I wanted to use my app again I found out that my account just disappeared or got deleted. I emailed customer service said they couldn’t find my account then ghosted me.
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Horrible
Horribly Made. Will Continuously log you out then fail to get you back in. I go to go pay and it will also fail. What’s the point of having the app ?
Have to sign in almost every time using app, no option for biometric sign in.
Have to sign in almost every time using app, no option for biometric sign in.
Cannot use old versions anymore
Being forced to upgrade my old phone to use software that will make it slower than grandma in the left lane. Never going to ihop again.
Refuses to stay logged in
I mean just how poorly is this P.O.S. coded that I have to use an in-app browser to log-in each time I open the app?
why even have an app at that point? are they dumb?
why even have an app at that point? are they dumb?
IHOP losing their hop
The menu on app is wrong restaurants for 2 ihops I got to. Worst points scanner ever doesn’t work and the receipts don’t have a bar code or code for rewards last time go ihop. It bad enough all ihop go to don’t make cinnamon stack pancakes like they use as a kid. Now put cinnamon on pancake call a day lazy company I love that pancake they ruined it.
Back day they had red velvet pancakes as well cinnamon stack now junk pancakes with creativity or good classics like double chocolate pancakes. Anyway uses diffent scanners app for points not ihop
Back day they had red velvet pancakes as well cinnamon stack now junk pancakes with creativity or good classics like double chocolate pancakes. Anyway uses diffent scanners app for points not ihop
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No way to refund
I order delivery on this app all the time. This time I ordered delivery my order got cancelled. I called the store & was told the driver stole my food. Fine , I just wanted a refund or my food actually sent but I was told to file a dispute with DoorDash when I didn’t order thru DoorDash. So that wouldn’t be possible ,then was told to email corporate.theres no way to dispute or file a claim thru the app. All I was told was to call the store, the the store told me to email corporate. All in all a wasted of 20$ and no food.
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All The Best With You’re Tech Team
All The Best With You’re Tech Team. It is definitely not a scam but your OAuth needs to revisited and I am confident that you will never this message until you get realized
