Love this!
Irvin
Awesome enough to put up with
I’ve used Imperfect Foods for years because the food is high-quality, the mission aligns with my values, and I genuinely enjoy the surprises. The whole appeal is getting an interesting assortment of odds and ends, so being slammed by algorithmic monotony feels especially backwards.
The cart is open from Thursday to Sunday evening (not midnight) for a Wednesday delivery. It’s easy for me to miss my chance to make edits. (ADHD?) I often get the default cart which tends to send the samebthings over and over again. At one point, I accumulated over 15 heads of garlic, three at a time. I finally put garlic into the “never send me this” box, only for the algorithm to start sending me tubes of garlic paste instead until i had five. I love garlic. I just do not need an endlessly regenerating garlic supply.
The same thing has happened with cooking oil, chickpeas, and potatoes. I currently have 8 cans of tomato paste. The only reliable way to stop an item is to banish it completely, which means many of my favorite foods now live in grocery prison until I get to the end of the surplus and remember to let them out.
Please add a pause option, item-specific cooldowns, and some kind of smarter automatic rotation. Certain groceries simply should not accumulate this quickly, and the automatic cart should offer more variety instead of repeatedly selecting whatever it chose last time.
I love the service enough to keep using it. I would just prefer that its algorithm be more clever not convert my house into a storehouse for surplus grocery items.
The cart is open from Thursday to Sunday evening (not midnight) for a Wednesday delivery. It’s easy for me to miss my chance to make edits. (ADHD?) I often get the default cart which tends to send the samebthings over and over again. At one point, I accumulated over 15 heads of garlic, three at a time. I finally put garlic into the “never send me this” box, only for the algorithm to start sending me tubes of garlic paste instead until i had five. I love garlic. I just do not need an endlessly regenerating garlic supply.
The same thing has happened with cooking oil, chickpeas, and potatoes. I currently have 8 cans of tomato paste. The only reliable way to stop an item is to banish it completely, which means many of my favorite foods now live in grocery prison until I get to the end of the surplus and remember to let them out.
Please add a pause option, item-specific cooldowns, and some kind of smarter automatic rotation. Certain groceries simply should not accumulate this quickly, and the automatic cart should offer more variety instead of repeatedly selecting whatever it chose last time.
I love the service enough to keep using it. I would just prefer that its algorithm be more clever not convert my house into a storehouse for surplus grocery items.
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Great food
Love the options and selection. Keep food price down delivered right to your door.
Very happy with this wonderful service!
Bi-weekly buyer here. I am very happy with the variety, selection, price, but especially overall quality! It is a lot of fun when our box shows up and it feels really good to support such a wonderful mission! If you want to clean up your diet, help stop waste of so many wonderful foods, and do it semi-affordably and very conveniently, this is a great service! It also gets us to try things we normally would not!
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Great produce and products, and great value!
We’ve been using Imperfect Foods for years now, brought them through a move with us. « Imperfect » may mean excess inventory, too big, scarred, but they’re all still delicious. As good, and often times better than what I pick out myself at the grocery. The 1 or 2 small issues I’ve ever had were quickly resolved, more than fairly. It helps keep staples like onions, lemons, green onions, avocados, apples and potatoes stocked up at our house and we get to try new products like the seltzer waters and kombucha. Not to mention I was introduced to persimmon with imperfect and LOVE them. Very customizable, great customer service. Love the service!
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Good products
I just received my second delivery. It all looks great and tastes of chocolate was delicious. I ordered meats this time and am anxious to try them.
Customer service?
I have been with Imperfect Foods since the founders were in San Francisco, and the headquarters were in Oakland, CA. At that time customer service was excellent. But now I have been trying to reach a human being for months about getting their curated boxes, which I do not want. After I canceled my subscription due to frustration, they emailed me an offer to rejoin, with a link that didn’t work. They were, however able to give me a “How did we do” message, and when I said terrible service, they said “Whoa, that was unexpected!”… still waiting.
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Not using
This was a great idea, but I think a horrible execution. I can’t use the app or sign up unless I put my payment method down is weird. I just wanted to check out the website before I did anything. But I also I’ve been hearing a lot of problems where the app just takes the money and buys stuff without consent.
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Imperfect is the perfect name for this really terrible company
Ridiculously complicated shopping process, your bank will probably decline the first payment because of course they will, and then when you actually approve the declined payment, Imperfect will still cancel the order that took you an hour and a half to put together on their again, ridiculously complicated system. Will that order be available for some future date? No. It won’t. They responded with some imperfect and inaccurate information about their process, so you can just ignore that and pay attention to the truth I’m telling here.
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Not perfect
But optimal
Great quality and prices
Convenient
Expensive
I love the concept of this app but the food is way more expensive than grocery store programs. It makes no sense. How do you “save” food from the trash but it somehow cost more than normal groceries? I wish I could keep shopping here but it’s literally breaking my bank - even with the 14 day IF+ trial.
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You can’t set food preferences outside a delivery window
I set up delivery for weeks when I travel and forget to go to grocery store / forget to shop. I cancel when I’m in town. I WISH I could set food preferences outside of a shopping window. My window is Wednesday - Saturday, I’m frequently packing to travel / traveling during that time. I want to tell you what not to put in my box when I’m opening my box. Please fix this!! I had to cancel my subscription because you keep delivering me foods I hate.
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Great. Until Misfits Took Over.
Items getting more expensive. Now an extra fee for plus membership. And an operations fee. No thanks.
No need to download it
I didn't order anything but they took my money from my card. When I checked there were 10 items that I didn't know or like. I thought it was random but they should randomly choose what they like and let the customer know. I really didn't know it would be this bad. I lost $53 without even realizing it. But I can't get a refund. The service is the worst. I suggest that if anyone is going to order anything here, look carefully. I feel that this app is full of scams.
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Not what I expected
I’m not so satisfied with this subscription. The food is definitely not more affordable. It’s actually more expensive than buying it in store, portions are hella small and I hate the window of purchase. We should be able to “preorder” some people are too busy to keep up with such a small time frame to pick what you want. ALSO they should track the type of things you order if they’re going to fill your cart for you if you don’t get a chance to edit your cart. I’ve had them for a year because I keep forgetting to cancel, I work 3 jobs and I thought this would make my life easier but it hasn’t.
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Happy
Most of the produce has been wonderful - great tasting, fresh, ripe, and frankly better than I can usually get in the local store. Thank you for saving this excellent food from the landfill!
Awesome grocery delivery app
I’ve been using Imperfect foods for over 4 years now, the app works very nicely, the customer service has always been above and beyond, I’m very pleased and highly recommend for groceries! I hope they will continue to expand their selection!
Won’t let you turn off marketing motivations
App does what you need it to but there is no way to turn off marketing motivations without disabling ALL notifications including your order out for delivery. No one needs to be reminded every three days that there is a referral credit. Stop this abusive notifications and allow people to opt in or out of marketing.
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Stop asking to turn notifications on
I have notifications off on this app. Every time I open this app, it asks to enable notifications. Stop being desperate.
