Doesn’t work
It was working great for a bit but now it won’t even go to the login screen. This was the easiest way for me to access my account.
Useless
Unable to use the app as before. I can no longer view my policy information, make payments or my digital insurance card. What’s going on here?
As an Infinity agent and customer
I really like this app. It’s easy to use and very similar features to the agent website. I would highly recommend to view your policy, make changes to your auto payments, and obtain ID cards.
Terrible
This app has many bugs in it and has displayed incorrect information regarding my policy since day one. I’ve told customer service and asked when they can fix it so it displays correctly and got a generic answer. “Oh sorry about that, once your policy has renewed it will be fixed”. I’ve renewed my policy for a third time and it has the information of the first time I got my policy. It’s very annoying and the website is no better. I only keep it to make my payments.
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The worst “thing” ever
I can’t even find words to describe how bad this thing is (I can’t even call it an app).
Someone who’s still in college can make better than this THING!!!!
Someone who’s still in college can make better than this THING!!!!
Renewal
Why is it that every year the app deletes my card # and have to put the info down again. Another thing is that every year the app doesn’t let me make a payment even though I have a payment due saying “ I have no payment due at this time “ and I do have a payment due.
New Account
Hello, thank you for all the new changes on the app, I really like it. I do have the following issues:
My policy was renewed and for some reason the company changed the policy number and I had to create a new account in the app. It should allow you to add the new policy or do it for you automatically. Also, creating the new account, the page will not allow me to go and get the information needed to fill out the form, I had to write down all the information in order to create a new account. If I needed to pause and try to go in another page to get some information, when I got back to complete the form, everything was gone. I had to restart from the beginning. Very frustrating
My policy was renewed and for some reason the company changed the policy number and I had to create a new account in the app. It should allow you to add the new policy or do it for you automatically. Also, creating the new account, the page will not allow me to go and get the information needed to fill out the form, I had to write down all the information in order to create a new account. If I needed to pause and try to go in another page to get some information, when I got back to complete the form, everything was gone. I had to restart from the beginning. Very frustrating
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Response from developer
Thank you! We appreciate the positive feedback.
Worse app ever. Why won’t it work.
Terrible app. Just doesn’t work. Can’t even login with existing account.
New app doesn’t work
Ever since they updated the app, it doesn’t work. It won’t let me log in and says it can’t process information right now. This has been going on For months. Now I have to spend 25 minutes on the phone just to make a payment. Shopping around for new car insurance as we speak.
Response from developer
We are sorry you have experienced this issue. To best help you, please provide detail about the steps you are taking when you encounter this error in the app’s feedback form. You will find the feedback form under "App Info" in the settings menu (three dots in the top right corner).
Avoid this insurance
The app is literal trash just like the insurance
Broken, always broken
What does this app have in common with McDonald’s ice cream machine’s?
Use it and find out
Use it and find out
Horrible app
This is horrible app. I can’t log in every time I try to log in it I can’t and just asks for my log in again. The website is the same. The old infinity was better it had its problems but I at least I would be able to log in and make claims and payments. They need to fix this app ASAP before they start losing customers.
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This App is terrible
I typically make payments via the original app; however, you’ve created an “updated” app. It’s not even allowing to register or even make payments. Every time I try, it says unable to process your request right now, and that’s it. It’s a complete headache when all you want to do is take care of business and move on. Definitely an inconvenience.
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New app is terrible
I tried to log in and it prompted me to get the new app (I’m not sure why they would create a whole different new app) so I did and it doesn’t even let me log in, even after changing my new password. They need to fix this issue soon
Couldn't give zero
Worst app ever! Will not take my username Will not allow me to change my password even after checking with the company making sure everything was all right. Worthless whoever wrote this program is dumber than a box of rocks.
Horrible
This app always freezes never updates one day I owe 400$ next day is my actual bill
Sometimes it’ll let me login
It’s just a horrible app
Sometimes it’ll let me login
It’s just a horrible app
Upgrade software
Terrible app, can’t even log in to get my info
Please fix your app!!!!
I keep getting my old ID card from the app instead of the new one! And I can’t change my policy from the app it used to work before!!
Response from developer
We are sorry you have experienced this issue. To best help you, please provide detail about the steps you are taking when you encounter this error in the app’s feedback form. You will find the feedback form under "App Info" in the settings menu (three dots in the top right corner).
This is very clearly a scam
If you read one review, you read them all in terms of the problem which is that you absolutely cannot login, update your account, or register a new one. I'm a software developer so I can assure you, this is not a difficult app to make nor a difficult fix (literally day one stuff) and it has been months by the looks of the reviews. They know what they're doing. Also, clearly automated replies. Soon as my policy is up, I'm out the door.
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Response from developer
We are sorry you had a bad experience! We strive to improve and want to hear your suggestions. All users can leave direct feedback in the app. You can find our feedback form under "App Info" in the settings menu (three dots in the top right corner).
Terrible why
The website is bad enough and I log in probably 20 times just to try and make a change to my policy or edit something. Why does it keep making me re log in. Then tells me my vehicle is listed as leased when I go to remove it from my policy. It’s paid not leased. The app is just as bad. I’m so frustrated and just stick to emailing my rep always.
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Response from developer
Hi, Samjii. Please email us a screenshot of the error you are facing along with your policy number at mobile.inquiries@ipacc.com so we can look into this for you. We apologize for any inconvenience. -Orlando, CS Consultant
