ING Netherlands User Reviews

Customer Experience

Positive experience59.6% of reviews
Neutral2.9% of reviews
Negative experience37.5% of reviews

~ Based on 136 written reviews from the US App Store.

What users say

Is ING Netherlands Safe?

ING Netherlands appears safe based on user ratings. AppsHunter Safety Score for ING Netherlands is 96/100.

This assessment is based on 4,818 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
2.2% of ratings suggest some concerns
2.6% of ratings point to a risky experience

~ Based on 4,818 App Store ratings for ING Netherlands.

Is ING Netherlands Legit?

ING Netherlands appears to be a legitimate app. AppsHunter Legitimacy Score for ING Netherlands is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

This bank does not give you your interest until the end of the year ;(

If you have funds with this bank they will sit on your interest for all of the year, only paying out at the 31st of December. Erg vervelend en het is echt afpersend.

Waardeloos

Tussen de app en de service van ING kan ik jammer genoeg niks anders zeggen dan “waardeloos”

Apple Pay

No problems with the app however the annoying reminder to activate Apple Pay won’t go away in the spite of the fact that Apple Pay has been activated on the new bank card on both the phone and watch. I use Apple
Pay on both the phone and watch frequently with no problems. The instructions
received via the chat function were of no use.
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Response from developer

Sorry to hear the notification keeps coming back. Restarting your device or reinstalling the app often helps. If the issue continues, please feel free to contact our customer service. https://www.ing.nl/en/personal/customer-service ^Marco

Identification of en/of rekening

I received a letter in the mail that my husband needs to identify himself. Please explain to me how to do that via the app. I tried everything. Ida is completely useless as she has no idea what I am talking about. Our account will be blocked before the end of the month. When I try the identification process, only my name comes up, but I am already identified. HELP
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iphone 7 not supported anymore

I’m forced to buy a new Phone, since the Iphone 7 with IOS 15.8.7 is not supported anymore. Now I can’t do anything with ING app. There is no higher IOS available for my phone, bit ING demands a software update. nor everyone can afford to buy a phone. My current phone works fine.

Response from developer

The ING app only works at this moment on iOS 16 and above or Android 11 and above. If your device currently runs on an older operating system and cannot be updated, unfortunately your device is outdated. Here you can find more information about it. https://www.ing.nl/en/personal/digital-banking/app/cant-update ^Margreet

Het werkt wel goed, maar ik vind het nix, dat je met openen van de app altijd de waarde v

maar ik find het nix, dat je op de begin scherm ook the warde van je beleggingsrekening en spaarrekening ziet.
In het buitenland had ik da al een eng situatie omdat ik en buitenlands overdraag must doen en mijn tegenover mijn vermogen zag. Je moet wel een privacy mode inbouwen, en ook een extra beveiliging (andere code) voor de sub-accounts. Ik moet nu wel een tweede Bankrekening bij en andere bank om deze probleem optelossen. ook te veelal aan updates voordat je een kerst of pasen logo hebt is belachelijk.
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Useless

Keeps scanning. Nothing happens.

Not possible to register

Tried to log in yet app doesn’t take the right ID photos and claim mistake , hence it’s impossible to register on iPhone 14 Pro Max. I’ve got my account with ABN in minutes - fix your app or loose clients . You snooze you loose.

Great service

Quick, reliable, wonderful service

Top Bank

Efficiënt en effectief bankieren

Mr

Subesh

Tevredenheid na ruim vijf decennia ING gebruik

Vroeger papierwerk, naar postkantoor, met enveloppen naar brievenbus, postbankafschriften, chequeboekjes, in het kort was het handwerk naar digitaal bankieren. Het vertrouwen blijft weliswaar!
Groei en vergeet het menselijke niet. Voor, door en met mensen.
Groetjes van een tevreden klant.

App never fully loads

App never loads past the ID step to make an account

Your app doesn’t work

I’ve been trying to sign up for your banking and your app doesn’t even work. When I scan for my credentials the camera will not turn on although it has permission. It just keeps flashing “avoid white backgrounds” with no image. You force us to use the app and it doesn’t even work

Response from developer

Hi I am sorry to hear you were not able to open the account. Please contact our customer services: https://www.ing.nl/en/personal/customer-service ^Anny

East transfers

Simple to transfer money to my UK account.

Dankjewel

Dankjewel

Keuzemenu

Eenmaal ingelogd is het lastiger om te vinden waar je je daglimiet kan verhogen, wat voor kort veel eenvoudiger was.
Nu heb ik de zoekmachine nodig!

Country list telephone number incomplete

No country code telephone number for Curaçao and the Caribbean Netherlands. Incomplete country list.

Problem solved in the meantime. Thank you!

Country list telephone number incomplete

No country code telephone number for Curaçao and the Caribbean Netherlands. Incomplete country list.

Veilig

Geweldig jullie service en veilig