Crashes
I don’t understand how this app can crash so often. Literally every time I go to message my boyfriend a message, it will glitch out and freeze and deletes what I wrote.
I then have to close out the app, and try again. I spent way too much money on this app for it to constantly glitch out please developers take care of this problem
I then have to close out the app, and try again. I spent way too much money on this app for it to constantly glitch out please developers take care of this problem
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Useless
Does not allow funds to be added. Only for basic texting and calls.
Money locked up
I added money and can’t get it off or move it and it’s not being used!
I have no way to get it back or at least I haven’t found a way to get ahold of anyone! Kinda feeling robbed at this point!
I have no way to get it back or at least I haven’t found a way to get ahold of anyone! Kinda feeling robbed at this point!
Doesn’t work!
Just downloaded and tried to create an account using my iPhone. Filled out all information and clicked create account. Pops up “you have to accept the user agreement” to continue. Well, no spot that has user agreement or the ability to select agree to said agreement. So, this app is not usable and has bugs Aparently. If you’re gonna create an app and publish it, at least use it first to fix any issues.
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Doesn’t work
I have tried and tried to sign up for this app but it will not send me a verification email. Now my partner is mad at me and blaming me for not sending him anything. I’m done.
An error has occurred
Please update this app... if I'm spending money to talk to my loved one and have to keep coming into error messages while trying to send messages, that's gets so annoying
Facility unavailable
Inmate has been incarcerated for months, trying to get in touch instead of having to go onto the website itself. Saying you'll be adding new facilities soon, it's been half a year now and nothing has changed. Don't send me a response that tells me to get in touch with your tech support, do better as a company. Especially with 70+ reviews that are all one star, do better.
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I wasted money
This is the worst experience. My cousins mom is dying on hospice and I paid for phone calls and text messages. He’s not receiving anything and I cannot call. This is a disgrace. Very frustrating. I was hoping for a solution to be able to communicate. His mom so desperately needs to hear from him before she passes. Awful experience.
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Brace yourself
This is the worst app I have ever experienced. Do not put money on the text or calling option, just deposit it to their account. He could read my text messages, but he could not respond. I was never able to call him because it said I wasn’t approved. I am normally very positive and it’s taking a lot of self-restraint to not mentally vomit all over this review.
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Response from developer
We are sorry to hear you are experiencing issues. Please reach out to our Customer Service Team if you need assistance or have questions. Thank you.
Scam?
I put money on the account. Every time I try to message the person I added to the account, I get “ insufficient funds” error. Then they want you to contact customer service to get it fixed? No thanks. Don’t use this app. Developers should be embarrassed. -1 start review
Response from developer
We are sorry to hear you have experienced some issues. Please reach out to our Customer Service Team and they will assist you to the best of their ability. Thank you.
Terrible
TERRIBLE APP you can’t search or find anyone because it’s always saying “more coming soon” after every search inquiry
Bunzzz
They barely have any facilities on the app compared to online. And it doesn’t let me log in half the time
I wish I could give zero stars
Probably one of the worst communication and money exchange platforms out there matter what you do you’re always getting in here and the fees to do anything are astronomical. Also putting money on Cantina and video calling money are two different money and if you want to give music it’s like $1.95, which is fine but then you have like nine dollar convenience fee.
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Response from developer
We are sorry to hear you have not enjoyed your experience. Unfortunately, some of these issues are out of our control. If you need assistance, please reach out to our Customer Service Team.
Inmate canteen
They have a wrong phone number for me and no one to contact to get it fixed. Not able to even use this app because of wrong number. Use internet one not this. Can’t contact anyone here to get it fixed either.
Response from developer
You can contact our Customer Service Team and they will assist you. Thank you.
Don’t bother with the app
Doesn’t work at all
Doesn’t work
I tried to add money and doesn’t give an option. Just takes me to make phone call. Then gives not enough funds on the account
Just came from the jail. Tried to log in on one of the kiosk. Couldn’t find the symbol that I used in my password. Took a picture of the screen for proof. When I set up my password on the app. I didn’t get you can use that. I managed to add some cash to the account at the jail. Got an email saying that But no credit. On the account
Just came from the jail. Tried to log in on one of the kiosk. Couldn’t find the symbol that I used in my password. Took a picture of the screen for proof. When I set up my password on the app. I didn’t get you can use that. I managed to add some cash to the account at the jail. Got an email saying that But no credit. On the account
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Response from developer
We are sorry to hear you are experiencing issues. Please reach out to our Customer Service Team and they can assist you. Thank you.
Iowa
Scott Count, IA needs to be added to the app. Not just the website version.
Doesn’t work
I’ve tried to add money for my son and it doesn’t show my state. It worked perfect the first time I used it and I tried to use it the next day and there are only a few states on it, and mine isn’t and it just says more states will be added soon. My son needs money NOW!! I’m so upset. I’ve tried deleting the app and reinstalling it and nothing works, this is ridiculous
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Response from developer
We are sorry to hear you are experiencing issues. If you need assistance, please reach out to our Customer Service Team.
Doesn’t work
Trying add money so that I may talk to my friend incarcerated and there no place to add money. When using Inmate Canteen it directs me to Team 3 Inmate Canteen, so I go web site it directs me to reopen inmate canteen. So I find my friend and click on phone, I get message saying insufficient funds add money, but it repeats saying, go back to Team 3 Inmate Canteen and viscous circle repeats it self.
Truly fustrating.
Truly fustrating.
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Response from developer
We are sorry to hear you are experiencing issues. If you need assistance, please reach out to our Customer Service Team.
Doesn’t work
Doesn’t work for Washington county
Why even have an app than !?
Why even have an app than !?
