No customer response
Dear InnerFlo Support,
I purchased a 3-month trial subscription on March 2, 2026, for $31.99. I chose the paid 3-month option rather than the free trial because I believed it would give me sufficient time to determine whether the program was right for me.
After using the app for approximately two months and making a sincere effort to follow the program, I found that it was not effective for my needs. Because I had purchased a fixed 3-month subscription, I expected to receive notice before any automatic renewal occurred.
However, on June 2, 2026, my credit card was charged $79.99 for an annual subscription renewal. I was not aware that my subscription would automatically renew, and I did not receive any reminder or advance notice before the charge was processed.
On the same day the charge appeared, I immediately emailed your support team requesting cancellation of the renewal and a refund. I also logged into my account and canceled the subscription to prevent future charges. Since then, I have sent three separate emails and have not received any response.
I am requesting a full refund of the $79.99 renewal charge because:
• I contacted you immediately after the charge was made 6/2/2026
• I canceled the subscription as soon as I became aware of the renewal. 6/2/2026
• I have not used the renewed annual subscription. Long before 6/2/2026
• Multiple attempts to contact customer support have gone unanswered.
I would appreciate a prompt review of my request and a response regarding the refund status.
Thank you for your attention to this matter.
Sincerely,
Got started
SCAM. The service is hard to use and very hard to cancel.
Response from developer
Thank you for your feedback. We’re sorry to hear about your experience. Subscriptions can be managed and cancelled by logging into your account on our website using the same email used for purchase and accessing your subscription settings. If cancellation is completed before the next renewal date, no further charges should occur. If you need help accessing your account or believe there has been an issue, please contact support@innerflo.me or visit https://help.innerflo.me for help.
Be aware. Think twice before subscribing … Rip off
Response from developer
Thank you for your feedback. We’re sorry to hear about your experience. Subscription pricing and renewal terms are shown during checkout and outlined in our Terms & Conditions, and cancellation requests are processed according to the subscription status and timing. Refund eligibility is reviewed based on our refund policy and account activity, which may include verification of usage or related details to help assess each case fairly. We understand this was frustrating, and if you would like us to review your account and charges again, please contact support@innerflo.me so our team can assist you directly.
Deceptive and hard to cancel
Response from developer
Thank you for your feedback. We’re sorry to hear about your concerns. Subscription pricing and renewal terms are shown during checkout and outlined in our Terms & Conditions. We also do not require email approval to cancel - you can manage and cancel your subscription by logging into your account on our website using the same credentials used for purchase and accessing your subscription settings. If cancellation is completed before the next billing date, no further charges will occur. If you need help locating your account or reviewing charges, please contact support@innerflo.me or visit https://help.innerflo.me.
