Update broke the app
App no longer opens. Even when it was working earlier i would give 1/5 for user experience. So slow and confusing. Make it simpler.
Misleading update
I updated the app and was please to see I could update my bank account through plaid. I deleted my existing linked account thinking I could update with plaid and add my other bank account. Nope. Account deleted and notification that I have to contact my employer to setup a new direct deposit account. Fun.
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So user friendly
I love their service. It’s so easy to navigate. I’m so lucky!
Legitimate company legitimate scam
My retirement was moved into a rollover Ira. The app doesn't work and it is difficult to contact support. You have to call and stay on the phone for hours. I am stuck using the wonky browser. They charge $8 a trade and there are many more hidden fees. I've been trying to get my money out, and they make it very difficult. Google theirs reviews and stay away!
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Missing information
This app lost all my transactions
App is broken
It’s stuck at the logo screen. Force close does nothing.
Update now not able to log in
Updated today (10/27/26) and now it’s stuck on the first page and I can’t log in! So frustrating. Is there a fix for this???
Difficult and almost poo
This app is very difficult and cumbersome to use. Bable to find documentation like a letter of medical necessity or simply login is challenging. I hate the fact that even though I have an iPhone, I cannot login without having to get a text or a email sent to just to use the app. I tried to download and print a letter of medical necessity from the app and I couldn’t do it so I have to login and print it out from a desktop kind of pointless to have a the app if you really can’t use it.
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The app is terrible
I’m missing entire months worth of transactions. Now a purchase that I needed to verify is completely missing like everything about this financial institution that the government uses is horrible but it’s the only option I have if I could give them zero stars I would these guys suck.
Enhancements
App is more user friendly. The process to submit a claim is less daunting and security measures in place make me know my account is secure. Keep the improvements going. Great work!
Linking bank account
My bank account is not linked to my inspire account anymore after 6 years! Customer service is useless and can’t help link!!!
The redesigned app is not user friendly at all
All redesigns are not for betterment but some are for the sake of redesign. The previous design was very easy to use. You start submitting a claim and it will go through step by step. In the new design you just guess to click on the top. Then you start taking pictures without knowing what else to do and upload for multiple pictures you see one file you cannot review also.
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Need improvement
Taking your website and requiring us to download it as an app is terribly lazy and adds no value. Claims uploads are clunky and faulty, especially via VPN or in secure environments. Also, FSA lookups rarely work forcing the user to go to the website. Question why you bothered to apportion you website in the first place.
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Doesn't work
Nothing populates in the drop downs when you need to make a selection to submit a claim not allowing you to ever submit a claim
Terrible
There is absolutely nothing I can say positive about this company
Terrible
Inspira is a terrible organization.
This app is horrible
Very hard to use
Buggy app
I cannot access the second rejected claim when there are two claims that have been rejected.
Criminal Organization
They break the law in regard to FSA accounts denying legitimate claims hoping you will be too lazy or give up. One day they will be investigated and taken down for their practices. You should complain to your employer if they use them for FSA accounts. They even disabled screen shots on their app to hide their practices saying its for Hippa when no medical information is on the payment screen making the dispute process even harder. Everything wrong woth health care in the US today.
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Very poor app
When making a payment, the app circles you thru the payment page twice! First, you enter your payment information, then a slider bar appears, then back to the payment page to start over! Buttons appear in random places and have cutoff text. There’s literally no thought that went into this app.
