Exists to slow down claims
The app is the epitome of inaccessibility.
It is deliberately slow. It is deliberately not meant for larger screens when you have increased magnification.
The goal here is simple:
Inspira retains all your HSA contributions you have made as profit if they can prove you didn’t make a claim. This app enables them to do so. By repeatedly preventing or slowing you down from submitting any claim they earn 100% profit.
It is deliberately slow. It is deliberately not meant for larger screens when you have increased magnification.
The goal here is simple:
Inspira retains all your HSA contributions you have made as profit if they can prove you didn’t make a claim. This app enables them to do so. By repeatedly preventing or slowing you down from submitting any claim they earn 100% profit.
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Reimbursement
It’s really hard to get a reimbursement there’s too many steps and customer service is not reliable
Ridiculous
The documents you have to submit and whether they accept them or not are ridiculous
One star
I have been trying to pay my bill for nine months with no success. I’m discontinuing my FSA plan as of tomorrow and not signing up for 2027. The service is horrible and the fact that you can’t pay the outstanding bill for noncovered services over the phone is ridiculous. Even after they ask you 7000 questions just to get A. How can I help you?
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Language Barrier
This evening I made the attempt to contact a a representative in order to determine where my funds were being sent. The mobile app noted that the funds were sent to one account and I was trying to ask the representative in the event that that Acct is no longer active, where would the funds go? The representative had to make several attempts to explain herself, and I finally just reiterated everything she had said to simplify her explanation; and still she wasn’t able to give me a direct answer. Agent redirected me to website if i had any concerns or further questions that I may have. I politely thanked her and said I would do so.
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Not able to log in
I set up my account 10/2 and now I am unable to log in. Though it shows submit, my email, password and everything is correct. I can not even reset my password. I will have to call tomorrow because the automated service doesn’t recognize me either, though I have log in screen shots from before.
One one page?
If your supporting document is a photo of more than one page, you can only upload one photo per claim.
Inspira App
This app is one of the hardest apps to navigate through. I will leave it at that.
App too clunky
The look is refreshed, but the clunkyness has not been addressed. For example, if I’m looking at my investment options when I click the back arrow, it takes me all the way back to Home instead of one page back to the investment dashboard. Also, if I dismiss a notification screen about a feature or option, if I go back to the homepage that notification screen is back up and I have to hit dismiss again.
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Awful service
My company uses this service for our FSAs. Their micro managing of claims and the ridiculous questioning of claims for providers such as an orthopedic hospital expense. What else could I have possibly purchased beyond the injury I was treated for?? Also questions every dental expense. Irritating and excessive.
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Very difficult to get my claims approved for some reason
Every month I have to constantly review my claims even though I submit the same document from my sons daycare.
I don’t understand why it takes so long
I don’t understand why it takes so long
Tried calling you 4 times and was on hold for 12 minutes and then nobody answered.
Called
Eligible expenses
I’ve made multiple purchases of obvious eligible expenses and they continue to give me issues and require me to submit more and more verification even though I’ve sent invoices with the company name of the OTC hearing aides I purchased as well as a lab test that clearly says LabCorp on the charge as well. My HSA was never this difficult with any transactions!
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Terrible customer service
Spoke to an agent today because I was locked out of my account via desktop. When the agent answered the phone, it seemed as if she was answering from home ( which is understandable) but there was a huge echo. Midstream of the call she was speaking and her volume became so low it was hard to understand. I mentioned I couldn’t hear her and her comment was “ well you just heard what I said right” and my response was “ barely” and she laughed. She sent an email that reset my password- which took several minutes. At one point she said “ you didn’t get it yet?” And I said no and she continued to say “ are you sure” and I told her I was refreshing my mail but her response was less than pleasant. The conversation went further south from there - she told me that documentation I uploaded was not sufficient and when I tried to explain that all the requirements ( date of service, amount etc) were there she spoke over me consistently. I hung up the call. Bottom line- terrible customer service experience.
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Very Upset
I called on 09/27/26 after my payment was denied multiple times while trying to pay for my medication. It was discovered that my card had expired and a new one had not been sent. I requested a new card on 09/27/26. My daughter attempted to purchase medication with her card and her payment was also denied. I called again on 10/06/26 to check the status of my new card and see why my daughter’s card was denied. I was told my card was not mailed until 10/2/26 and that because my card had to be replaced after, my daughter’s card was cancelled. Neither of us have been able to purchase our medication due to these issues. It is very inconvenient and embarrassing. I am very dissatisfied with how your company handles clients/customers.
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There’s always a problem!
I’m not sure what the problem is, but there always seems to be a problem. Whenever I go to my dentist office and use my FSA card for payment, I can count on receiving a letter from Inspira questioning the eligibility of the charges. This has happened almost every time I’ve been to the dentist, pretty much since I have been a member. I use my FSA card for medical visit co-pays but it hardly seems worth the trouble having this so-called service!
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Sucks
Their review process sucks- 0/10 rating. The app you you upload items and the back office( in phillipines). Says they cannot see or read clearly visible HD quality pics.3rd rated service, will cancel the card without any email/call/notice- card from hell, app from hell. Avoid.
Not a Friendly App
This app is not easy to navigate, the older version was way better. You didn’t have to search and search and search to find information and help. It is very clunky and frustrating to navigate.
Not a big fan
I have now had 2 incidents where this company has duplicated my medical expense transactions (FSA card). You have to keep a close eye on them since they don’t pay attention.
Worst app
I really dislike using this app. It’s so glitchy, it’s much easier to submit claims from my phone but the app never lets me log in. I can log into the website but much less convenient. The whole reason I submit claims is because their debit card always wants me to verify on the app but it’s so glitchy and they will freeze your account if you can’t access the app.
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