trash
this app sucks and contacting the help center will get you nowhere. stick with competent delivery services, because this one is not it.
Insane Delays
I am a paying subscriber as well as tipper, and will never use this service again. I scheduled a simple order to be delivered in the afternoon from 2:30-5:30pm so I could make dinner. The order was then delayed and delayed until the ETA was past 8:30PM and i just cancelled my order. I contacted customer service 3 times about the order and they provided no help. Cancelled and Deleted.
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Life-Changing Time Saver!!!
How much are your time and sanity worth? 🤔
For us… it’s worth whatever extra we’re spending to save hundreds of hours shopping, driving, standing in lines… not to mention the gas, wear and tear on the car, the frustration of navigating crazy parking lots, dealing with crowds, and sometimes scary people… and who knows how much we save by avoiding impulse purchases while walking through stores! 😂
The BEST part is that I can shop in my PJs from the comfort of my couch, which is especially wonderful with my recent health challenges. 🥰
Seriously… life-changing! 💕
For us… it’s worth whatever extra we’re spending to save hundreds of hours shopping, driving, standing in lines… not to mention the gas, wear and tear on the car, the frustration of navigating crazy parking lots, dealing with crowds, and sometimes scary people… and who knows how much we save by avoiding impulse purchases while walking through stores! 😂
The BEST part is that I can shop in my PJs from the comfort of my couch, which is especially wonderful with my recent health challenges. 🥰
Seriously… life-changing! 💕
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Priority Fees for 5 Hour Delays and Absolutely Zero Customer Care
Worst service ever. How do you charge extra for fast/priority delivery and then delay orders by 5+ hours? This has happened to me COUNTLESS times, and customer service does absolutely nothing about it. On top of that, drivers expect me to figure out their parking and come get my own groceries when i have a knee injury. At this point, ordering through Instacart gives me anxiety because of the delays and useless customer support. This is completely unacceptable. Customers are paying for a service, and Instacart repeatedly fails to deliver on its promises. I'm done. I won't be using this app again.
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Independent living
Being mobility challenged, Instacart has allowed me to maintain independence.
