Problematic App
I’ve been using the iSolve app for quite some time, and it’s honestly one of the worst mobile apps I’ve had to rely on for work. It appears the developers put very little effort into making it functional on mobile devices.
The layout is completely broken—my name, company information, and other fields overlap each other, making the app difficult to read. On top of that, the app won’t allow horizontal scrolling, so important parts of the screen are cut off and inaccessible.
The biggest issue is that I can’t even submit a time-off request because the buttons and fields I need are off-screen with no way to reach them. For an app that’s supposed to handle employee self-service, that’s a major failure.
This has been an ongoing issue since I started working at my job, yet nothing has been fixed. It’s disappointing that such basic usability problems have been ignored for so long. If your employees are expected to use this app, it should at least function properly on mobile devices.
I would not recommend this app until these issues are addressed.
The layout is completely broken—my name, company information, and other fields overlap each other, making the app difficult to read. On top of that, the app won’t allow horizontal scrolling, so important parts of the screen are cut off and inaccessible.
The biggest issue is that I can’t even submit a time-off request because the buttons and fields I need are off-screen with no way to reach them. For an app that’s supposed to handle employee self-service, that’s a major failure.
This has been an ongoing issue since I started working at my job, yet nothing has been fixed. It’s disappointing that such basic usability problems have been ignored for so long. If your employees are expected to use this app, it should at least function properly on mobile devices.
I would not recommend this app until these issues are addressed.
Show more
Room to improve
The app is much better that the old Paychex app. It is much more responsive. I wish it would auto login with my face when I open it. Instead, it asked me to click to use a passkey. I already clicked to open the app. Don’t make me click again to use passkey. I also wish the current pay period totals were near the punch in button.
Show more
Awful
I use it for work everyday. It’s garbage. You’re actually lucky if it works. Constantly sign in and it just simply doesn’t load and endlessly loops you in loading screens.
Horrible
The amount of time I’ve lost at work just trying to punch in from my lunches on this slow app is beyond comprehension. I’m baffled that iSolved is even in business with this app. Recently they even removed the “quick punch” feature to make things even more complicated. This app is really just a link to an outdated website that is about as fast as dial up. If you want your employees to have seamless time keeping, look elsewhere.
Show more
Wonky AF
Consistently struggles on the login page to load wasting several minutes every time an employee needs to punch and short changing workers 2 minutes, 7 minutes at a time. Extrapolate that over 10 years and this app is smacking thousands off your wage in wasted login attempt time
