Problems remain unresolved in last couple of weeks
I have been using card and app for a couple of years and not had any issues however i now have a problem with confirming transactions and despite chats and lengthy calls no one has been able to resolve. I expected better follow up. Very disappointed.
Latest updates causing problems
IOS 16.7.16
Used this app for quite some time with no problems. Following most recent updates, it has become slow and I have to keep logging in. It is also not showing recent transactions.
Used this app for quite some time with no problems. Following most recent updates, it has become slow and I have to keep logging in. It is also not showing recent transactions.
Pay
For some reason I am unable to use the pay function to ,as it says pay my bill
iPhone 17 pro with latest update to phone and app
This issues now has resolved its self or been fixed with an update so no longer an issue
iPhone 17 pro with latest update to phone and app
This issues now has resolved its self or been fixed with an update so no longer an issue
Zero stars!!!
Why do I have to enter my details every time I want to open your stupid app???!!! We had a deal - facial recognition!!!!
Total rubbish
When you’re in the app, it’s fairly easy to use, navigator around, and gives you all the information you’d expect. The problem is getting into the app. The slightest blip in Wi-Fi, or 5G, and it kicked you out asking you to re-enter passwords,, two factual identification et cetera. And even when there’s not a blip, it still does it! This is a very badly designed feature of this application. I’m all security, but this thing is paranoid!
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Points total
They should let you see your total points, not just the current months.
JL credit card
Really useful card. Accepted everywhere it seems. Works abroad - if you insert it! And the app is SO useful in keeping track of what you’ve spent - love it!
Why no Touch ID?
Every time I want to use the John Lewis CC I have to first go to my eWallet, find the six digit code, remember it and then enter random digits from it before the app will open.
Every other finance app I use has an option for Touch ID instead of a PIN code/set of digits. Why not this one?
I use the JL CC much less because of this, ie JL is losing money.
UPDATE:
Had response from Steve, developer which came from Apple. The 'Contact the developer' link in Apple's email just went to the corporate website so of no use at all, so I am having to communicate directly this way.
I only use the app on my iPad. I cannot find any option in any of the settings for biometric options. To see if it was different I installed it on my iPhone and it offered to use FaceID which I agreed to. I then logged out, and when I logged in it again asked if I wanted to use FaceID and again asked for the PIN, ie the first time it asked hadn't been set. After that the FaceID (on the phone) worked. However, there is no reference to FaceID or biometrics in the phone app; the only time it comes up is when you install it.
With this information, I deleted the app on the iPad and reinstalled it. It then offered me the option to use TouchID, but again after setting it up and logging out it hadn't remembered and I had to say 'Yes' to TouchID again and enter the PIN. After that the iPad app now works with TouchID.
However, as with the iPhone app (I know it's the same app, as it comes up as a phone app ie small on the iPad) there is nowhere that I can find in the app that mentions biometrics. The only time biometric log in is offered is when the app is first installed. Other banking apps have the option to enable or disable biometrics within the app.
Every other finance app I use has an option for Touch ID instead of a PIN code/set of digits. Why not this one?
I use the JL CC much less because of this, ie JL is losing money.
UPDATE:
Had response from Steve, developer which came from Apple. The 'Contact the developer' link in Apple's email just went to the corporate website so of no use at all, so I am having to communicate directly this way.
I only use the app on my iPad. I cannot find any option in any of the settings for biometric options. To see if it was different I installed it on my iPhone and it offered to use FaceID which I agreed to. I then logged out, and when I logged in it again asked if I wanted to use FaceID and again asked for the PIN, ie the first time it asked hadn't been set. After that the FaceID (on the phone) worked. However, there is no reference to FaceID or biometrics in the phone app; the only time it comes up is when you install it.
With this information, I deleted the app on the iPad and reinstalled it. It then offered me the option to use TouchID, but again after setting it up and logging out it hadn't remembered and I had to say 'Yes' to TouchID again and enter the PIN. After that the iPad app now works with TouchID.
However, as with the iPhone app (I know it's the same app, as it comes up as a phone app ie small on the iPad) there is nowhere that I can find in the app that mentions biometrics. The only time biometric log in is offered is when the app is first installed. Other banking apps have the option to enable or disable biometrics within the app.
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Rubbish service not fitting of JL
JL credit card is ran by New Day - everything outsourced- they are really poor. Fraud line closes at 7pm, earlier at a weekends! Guess everyone goes home then, normal people stop shopping, travelling, going out and baddies put their feet up for the night, Why do brands mess with our loyalty as they try to squeeze a few more £££’s - don’t do things if you aren’t going to offer a decent / full service! This just makes me want to stop using John Lewis full stop.
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Akm redwan ghury
It’s great credit card in uk highly recommended
Was 5 star, a generous 2 now
App used to work fine before an update. Please explain how can I use the Payit app now when it asks for me to scan a QR code which isn’t generated for scanning. Poor update, you people cannot have tested the payment experience before deploying this to your customers. It’s just rubbish now and needs to be returned to how it was asap
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Moving to Monzo Flex
This app is behind the times, no ability to pay off individual payments (like Monzo) if you pay some cash back early the statement balance isn’t updated (Monzo is instantaneous) so now I’ve got to guess how much of my statement balance is left to pay.
Please please focus on modernisation because your competitors at the moment are light years ahead.
Please please focus on modernisation because your competitors at the moment are light years ahead.
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New Day running this - it’ll cause you immense frustration!
We have been fans of JL for many years and have had a JL Credit card for many years with a 5 digit credit limit (paid off each month).
New Day seem to run the JL finance operations and they’re bringing JL into disrepute. We use the JL card for any significant purchase but New Day make it hard.
* Buy a JL prepaid card and it expires after a year and that’s it - your money is gone.
* They block random transactions because of fraud and give no explanation as to why to allow you to prevent it from happening again.
* Their support is terrible - they say things which are not true then hang up when (respectfully) challenged.
* Managers are unable/unwilling to do anything other than nod sagely but not adding any value whatsoever.
* The “additional card holder” has no value or rights - purchases for wife’s birthday present were blocked (despite me entering the code sent to my registered phone) - New Day refused to tell me anything because I’m not the main account holder but then sent my wife messages that transactions were blocked…
This has happened so often now.
Clearly no product manager or test manager involved in the app - each time there’s an app update, you gave to go through the re authentication rigmarole.
I’m hoping at some point they will change to artificial intelligence because there’s certainly not any human intelligence at New Day.
JL - please get someone who knows how to run a credit organisation. New Day are impacting your business. Over 30% 1star reviews on Trustpilot says it all.
New Day seem to run the JL finance operations and they’re bringing JL into disrepute. We use the JL card for any significant purchase but New Day make it hard.
* Buy a JL prepaid card and it expires after a year and that’s it - your money is gone.
* They block random transactions because of fraud and give no explanation as to why to allow you to prevent it from happening again.
* Their support is terrible - they say things which are not true then hang up when (respectfully) challenged.
* Managers are unable/unwilling to do anything other than nod sagely but not adding any value whatsoever.
* The “additional card holder” has no value or rights - purchases for wife’s birthday present were blocked (despite me entering the code sent to my registered phone) - New Day refused to tell me anything because I’m not the main account holder but then sent my wife messages that transactions were blocked…
This has happened so often now.
Clearly no product manager or test manager involved in the app - each time there’s an app update, you gave to go through the re authentication rigmarole.
I’m hoping at some point they will change to artificial intelligence because there’s certainly not any human intelligence at New Day.
JL - please get someone who knows how to run a credit organisation. New Day are impacting your business. Over 30% 1star reviews on Trustpilot says it all.
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Apple Pay and Contact Issues
Can link my card to Apple Pay but now all the purchase history fails to show. Have gone and validated card through John Lewis but on returning to Apple Pay it says it isn’t validated. Due to this I try to access support through the app and I get a screen telling me that Azure blah blah we cannot/will not help you.
John Lewis - or whoever they sold out the credit card to are proving to be once again incompetent at getting the basics right.
John Lewis - or whoever they sold out the credit card to are proving to be once again incompetent at getting the basics right.
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Shambles
Exactly the same problem that I had with Aqua app, the same developer, the same app issue, once u change faceid, u have to put pascode which I forgot, forgot pass option doesn't work, u have to delete app and start again.
No version for IPad
The app is designed for an IPhone. You can download it to an IPad but it is not designed for that - what you get is the same format as the phone, not using the IPad screen to maximum effect
Always there!
I’ve never known John Lewis to fail me. Thank you always for your kind support
Apps gone haywire
Suddenly, having used Face ID for ages, I'm now faced with a Password Challenge, with no opportunity to type anything in. What is going on?
Intrusive ads and promotions.
Intrusive ads and promotions have suddenly appeared in the transaction view. There is no way to turn these off or opt out of them. This is discriminatory against those with processing disabilities as it makes it significantly harder to understand recent transactions and makes it much easier to accidentally click on ads about unwanted services. Please turn this off or at the very least allow users to opt out. I expect much better of John Lewis as an organisation.
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App action buttons non responsive
Been using the App for time, no issues, use face id to login. Today app decides to challenge me to login again with username and PW. Can enter username, but Password isn’t submitted as the ‘Continue’ button isn’t working. No way to progress fwd.
Using iPhone on ios 26.2
Using iPhone on ios 26.2
