Device good / logging in annoying
The device itself is a well built but of kit / the app? Meh. It should offer mode control without having to log in. While it supports Face ID, I frequently have to manually log in. (Despite deleting and rebooting the phone & app). And … no joy about having yet another menial low-value login to add to my list.
Show more
Horrible app
Incredibly slow to connect, pairing the device takes longer than actually using it.
Doesn’t allow login
This app doesn’t allow logging in with the same username and password that we use on the Joovv.com website, so we are unable to login to this app.
Worst
This is the worst app. The wasted time it takes to do a session is not worth the money for this device. It is so irritating and now this new update makes it worse to use. It’s a piece of junk at this point. With the new update you have made my go unit unuseable.
The brand got me, the product under delivered.
After investing in a Joovv light system that featured Bluetooth support, I was very excited to try the app. Very disappointed in almost every possible way.
To start, there have been there is only been one enhancement released in the last five months. It’s clear they are not investing in software development.
The best example of this is the terrible Bluetooth support. It often takes multiple attempts to pair my phone with the device. The app itself is very basic, but the UI is difficult to navigate.
Given the Bluetooth support was a key reason why I chose to purchase a Joovv light system, this is a major to tractor and I regret the purchase.
To start, there have been there is only been one enhancement released in the last five months. It’s clear they are not investing in software development.
The best example of this is the terrible Bluetooth support. It often takes multiple attempts to pair my phone with the device. The app itself is very basic, but the UI is difficult to navigate.
Given the Bluetooth support was a key reason why I chose to purchase a Joovv light system, this is a major to tractor and I regret the purchase.
Show more
Difficult to pair the device on Bluetooth
I like the Joovv Go but the app is a huge hassle to pair it. Lately I just use it until it needs a recharge as I don’t have time to figure out your substandard App. You need to improve this it it makes your company look bad.
No internet!
Love my Joovv, hate the app!!! So upset!!! I’ve tried for two days to create a log in for app and it continues to tell me I don’t have internet so, I can’t create an account. I tried reinstalling the app, turning my phone on and off-to no avail!!!! So frustrating!!!
Great product but
Great product but the app has major connectivity issues. I hope they fix this soon
Won’t stay connected
I love the Joovv light, but this app has to be uninstalled and then reinstalled and logged in to any time there’s more than a few minutes between sessions. I have the portable light and the app is the only way to control past the factory settings. Once connected it works just fine. It would also be nice if more than one phone could connect to the light with the app. My husband also uses the light but I have to run it for him from my phone.
Show more
Poor connectivity/email memory
When it works it works great when it doesn't. I have to re-login. It doesn't connect both of my red lights not the best engineering.
Useless
For a device this expensive you have to fix the app connectivity issue. Inexcusable. Spend the money on a proper developer.
Works Great with my Joovv!
Great to have alongside my Joovv! The app remembers my device and easily connects to it every time I open the app.
Very convenient!
Enjoy using this with my Joovv 👍🏼
Unable to even sign-up
App doesn’t function at all. Asks you to read the privacy policy then never allows you to create a sign-in. Useless.
Essentially worthless
Customer service is a misnomer. While the physical devices are interesting and potentially have some unsubstantiated benefits (their disclaimers summarizes), the app is essentially worthless. During setup I discovered that a larger setting of my fonts in iOS prevented me from being able to see and accept the check box for their privacy policy. Customer service proclaims that many apps don't do this... really? Substandard developers because first I have encountered over thousands of apps. As others have noted the app looses connection. In essence it is a timer - but the Go 2.0 has a built in timer anyway.
My Go 2.0 arrived and I started setup only to find to my surprise that they were offering a Black Friday sale. But due to policy, no discount will be made and a $50 restocking fees for a product just received is inane. And negates the extra savings. There may well be benefits to light therapy - that is why I bought the device. But I would strongly encourage you to look elsewhere. The app is pittiful and they have proven themselves to follow then manta or not reading email and offering canned statements that are idiotic and demeaning. The tech isn't exclusive - go elsewheee
My Go 2.0 arrived and I started setup only to find to my surprise that they were offering a Black Friday sale. But due to policy, no discount will be made and a $50 restocking fees for a product just received is inane. And negates the extra savings. There may well be benefits to light therapy - that is why I bought the device. But I would strongly encourage you to look elsewhere. The app is pittiful and they have proven themselves to follow then manta or not reading email and offering canned statements that are idiotic and demeaning. The tech isn't exclusive - go elsewheee
Show more
Connectivity and App Issue
App does not consistently connect with Solo. I deleted the app then went to install on iphone 13 and App store only had option to open...but app is not on any home screen. Very buggy. Unit is great though as long as you're happy without app and the tracking.
App Crashes when deleting session
UPDATE: Developed quickly shipped an update that fixed this problem, added a star. Thank you for the quick response.
Newly released feature doesn’t work. When trying to delete a session from the history, upon hitting the delete button after swiping, app crashes then closes.
Newly released feature doesn’t work. When trying to delete a session from the history, upon hitting the delete button after swiping, app crashes then closes.
Concerned
Just unpacked my box a few days ago and so far, my Joovv Solo 3.0 seems to be working great. However, the app, which was just updated 2 weeks ago, is surprisingly poorly done considering the cost of this device. The iPhone version has text that goes off the screen with no way to reduce the size. I get a popup window every time I open the app stating there’s been updates but while I could update the first one, the Bluetooth update button appears off the screen below and is inaccessible. So I just keep getting reminders with no way to act on it. I’m also a little concerned from reading previous reviews that they don’t have a customer service number, only an email which people have said seems to not be very responsive. One last thing, I wish the device could be powered off instead of just staying in standby mode.
Show more
App doesn’t work
I can’t see the data on my iPhone 10. Words are overlapping and it doesn’t acknowledge changing weeks. Is there a different app?
So Slow
The only thing that keeps me from using Joovv as much is having to use this app. It’s slow and annoying. An unnecessary add on that doesn’t improve the experience but just makes it a burden to have to wait around for to sync and turn on.
