Cannot login
Always had teething issues with Jotform but now I’m unable to login whatsoever. It signs in, says syncing data then logs straight out by itself. Been with Jotform for a few years for my business but I think it’s time for another platform.
Love it
Exactly what I was looking for
使いやすいです。
色々連携できるし好きなアプリです。
月額が高すぎるけど…
月額が高すぎるけど…
Response from developer
Hi SHO.HONJOH, Thanks for sharing your feedback. We're glad you like the app. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Perfect app
Making my coaching easy
Best in the market.
It makes collection of information easier.
Great app
Very easy to use
botted reviews
this app is dog, the site is way better, waste of storage space
Frustrating User Experience
I really want to like this app because it is a useful tool, and when we first started using it, it worked well. Unfortunately, over time the experience has gotten progressively worse.
My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use.
Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved.
I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed.
The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating.
It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be.
Edited response
Edit: The developer’s response asking me to reach out to support again and provide an existing ticket is actually a perfect example of the communication problem I’m describing. I have already contacted support about these issues multiple times over the past two years. The issues have been repeatedly “elevated” to the developers, only for me to hear nothing for months and eventually discover that the case had been closed because they were unable to reproduce the problem. No one even contacted me when the case was closed. Each time I contact support, I end up dealing with someone different and having to explain the entire situation again, because the previous history apparently isn’t being reviewed. So being asked once again to contact support and provide an existing ticket isn’t really a solution—it’s part of the problem.
The same applies to the other concerns I raised. The mandatory two-hour logout policy is extremely frustrating and gives the user absolutely no control over how often they have to log back in. I understand that this is the company’s policy; my criticism is that I believe it is a poor, unnecessarily restrictive, and very user-unfriendly policy.
As far as the slow and laggy editing experience. Again, this is an issue they should already be aware of. The fact that they continue to respond like they know nothing about it is quite baffling.
My frustration isn’t that every problem has to be fixed immediately. It’s the repeated cycle of reporting legitimate issues, being told they’ve been elevated, receiving little or no follow-up, having cases eventually closed without meaningful communication, and then being asked to start the process over again.
I think it’s reasonable to expect better communication, better follow-through, and some acknowledgment of the history that has already been provided.
My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use.
Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved.
I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed.
The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating.
It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be.
Edited response
Edit: The developer’s response asking me to reach out to support again and provide an existing ticket is actually a perfect example of the communication problem I’m describing. I have already contacted support about these issues multiple times over the past two years. The issues have been repeatedly “elevated” to the developers, only for me to hear nothing for months and eventually discover that the case had been closed because they were unable to reproduce the problem. No one even contacted me when the case was closed. Each time I contact support, I end up dealing with someone different and having to explain the entire situation again, because the previous history apparently isn’t being reviewed. So being asked once again to contact support and provide an existing ticket isn’t really a solution—it’s part of the problem.
The same applies to the other concerns I raised. The mandatory two-hour logout policy is extremely frustrating and gives the user absolutely no control over how often they have to log back in. I understand that this is the company’s policy; my criticism is that I believe it is a poor, unnecessarily restrictive, and very user-unfriendly policy.
As far as the slow and laggy editing experience. Again, this is an issue they should already be aware of. The fact that they continue to respond like they know nothing about it is quite baffling.
My frustration isn’t that every problem has to be fixed immediately. It’s the repeated cycle of reporting legitimate issues, being told they’ve been elevated, receiving little or no follow-up, having cases eventually closed without meaningful communication, and then being asked to start the process over again.
I think it’s reasonable to expect better communication, better follow-through, and some acknowledgment of the history that has already been provided.
Show more
Frustrating User Experience
I really want to like this app because it is a useful tool, and when we first started using it, it worked well. Unfortunately, over time the experience has gotten progressively worse.
My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use.
Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved.
I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed.
The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating.
It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be.
My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use.
Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved.
I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed.
The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating.
It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be.
Show more
Easy and Convenient
Love using Jotform for every class registration. It looks good and is easy to use.
Great software.
Super easy to setup and use!
SEED OF LOVE
I truly enjoy the power and flexibility of being able to create anything for users to try. This app is going to be HUGE!!! Thank you to Jotform for helping me build my dream everyday.
Heavy Bug
Jotform app builder has recently refresh itself every time I click on the name in settings of a page. I don’t know why it’s a bug. :o)
Awesome
Super user friendly and easy to use!! 😊
SO MUCH FUN!
Combining Jotform’s AI Agent software with ChatGPT Plus (on the Mac setting and latest model) is so much fun! I’m getting ChatGPT to generate me up to as much as 700,000 characters worth of information on the area of expertise I need the AI Agent to be fluent at. I love the customisation as well and how incorporated and tapped in with all of the major organisations of today!
Show more
It Was Great…What Changed?
This app WAS awesome and made workflows that required “approvals” from multiple people convenient and fast. I don’t know what happened but all of a sudden there’s no way to approve or write comments on workflows through the app. That basically makes the app completely useless. Even just trying to view workflow and form submissions is clunky. The app constantly crashes forcing me to restart it to continue to search for the form submissions. Fix this!
Show more
Appreciate
Best App Ever Keep it up
Great app
Lovely
Review
Good
Really Works
Amazing needed this really quick work like magic. Use it it’s worth it.
