Video issues intolerable
I’ve used Kajabi as a user (not a business owner) under several people’s platforms now, and the devs need to know how bad they’re lacking, bc the business owners won’t see or care. For the platform that seems to be the industry standard, it feels inexcusable to have such intolerable video issues. The audio dampening is maddening-I barely can hear unless the volume is at max level vs the same video on YouTube, regardless of what teacher is speaking. But the video is what has driven me crazy for years now. I do love having my course libraries in my pocket at all times as I very rarely learn on the desktop. That means I’m truly at the mercy of the app’s video player on my phone. Any interruption that puts the app in the background blanks out the screen and you can no longer see the slides/video. Just a black screen for the rest of the video. Any phone call, text message, peek at the GPS, the video is toast. The only way to reset it is to leave that page, let the video download fresh and start from the beginning BUT scrubbing doesn’t work until the red dot is far enough into the video that you’re not pulling the screen. So for an hour long course you’re stuck tapping fast-forward 20-30 times until you can pull the red dot forward. It is absolutely maddening that they haven’t fixed this (do they even know?) but since their revenue comes from the people posting, not watching it’s not surprising. Lately there have been audio glitches too: since a recent update, the audio won’t always play for some unknown reason when you push play and so with all these things, I’m fairly over it. Three stars for the community functionality and the UI. Kajabi devs- please address these and show that you are the worth the price tag my teachers complain about, we know you’ve got the resources. Will be happy to update this review if so.
Added: make full screen easier to activate, completed videos should still show length/time, add voice note to direct messaging. Please and thank you.
Added: make full screen easier to activate, completed videos should still show length/time, add voice note to direct messaging. Please and thank you.
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Disappointing
I am a part of a Kijabi community. However, I am not able to connect via my Mac desktop. It will only allow me to download on an iPad or iPhone. There are documents that they add within the app that I cannot retrieve from my iPhone or my iPad. I need to use my desktop , but currently, I’m not able to. Am I missing something? Are you going to make this app usable on all iOS devices? The App Store does not have a Mac version for laptops or desktops. Your consideration is greatly appreciated.
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Can’t log in
I’ve had this app for many years and this is where two of my favourite courses that I purchased are accessed. I haven’t visited the app in over a year, and now the app won’t load properly or supply log in credential fields. So I can’t access my courses.
Very frustrated
The app won’t open. I deleted and reloaded the app and that didn’t help. It sends an email with a code and when I enter that it flags an error message and stops responding. It’s incredibly frustrating not being able to get to my lessons that I paid for. I see a lot of bad reviews and there doesn’t seem to be a response or an attempt to fix the problems. In the future I will certainly note if Kajabi is the platform and not take the course.
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Constant error
Absolutely frustrating that an in 2026 can possibly work correctly.
App won’t open
I can see from other reviews that this is an ongoing issue. The app won’t open. I have to delete the app and redownload it every time. This is such a hassle especially when you are paying a monthly fee for the content. My app is up to date and I’m still having this issue. Please fix this problem! Thank you!
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Totally not functional
Everyone I open the app there is an error message, I need to delete it each time and re download just to be able to access my courses. Absolutely terrible app
App & Website Not Working
The app log me out, it has an error issue. The website/browser doesn’t let me log in. I tried asking for help and there automatic AI chat agent closed our chat and does not allow me to send messages asking for help. They have no other way to contact them. When I have spend thousands of dollars on my courses and trainings that now I have no access to them.
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Unknown error
The app keeps giving me the unknown error message. I can’t log in on any of my devices. I was trying to reset the password. Doesn’t send me an email for that. The App Store tells me the app is updated, so no new updates. It’s already been going for two weeks at least. I really need to get to my courses. Any suggestions?
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Won’t work after app update!
I have loved the ease of access to my library of courses via my iPad or laptop. After the app update 10/19/26, can not login, get error message. Finally got a login screen, States wrong email or password - it’s the only one I have! I have not changed it! I usually login 3 to 4 times a week. Is there a way to go back to a previous version! I’m supposed to present to my group tomorrow, I feel sabotaged! Your “fix” broke my access!
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Stopped working
The app stopped working for IOS. Please fix the app so I can continue using the course I paid for
Pretty solid but also pretty buggy
The Kajabi app for courses is sadly one of the best apps for courses around, just based on the fact that it is fairly simple, the auto play function works most of the time, and the volume goes high.
Besides that, it is pretty buggy. The AirPlay and autoplay functions regularly malfunction, and it does not keep track of where you are in a course video, so you have to restart from the beginning again and again. The scrubbing feature doesn't work very well.
Definitely thankful that it is around. Maybe it deserves 4 stars. There's just a lot to be desired and it’s very buggy.
Besides that, it is pretty buggy. The AirPlay and autoplay functions regularly malfunction, and it does not keep track of where you are in a course video, so you have to restart from the beginning again and again. The scrubbing feature doesn't work very well.
Definitely thankful that it is around. Maybe it deserves 4 stars. There's just a lot to be desired and it’s very buggy.
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Need help. Kajabi is no longer opening for me.
Need help. Kajabi is no longer opening .
Suddenly not working
App has ceased to work
App will not open
App is non responsive and I am unable to access any of my courses! Unable to logon any website. App is faulty and there are no pending updates. I’ve tried logging off and I can not log back on. This is so frustrating
Not working anymore
I have the app on my iPhone and IPad and suddenly it isn’t working anymore. I have important educational resources to access on the app that I paid for and now I cannot open anything!!
App Error
It worked for about a month and then”Unknown error” occurred. Can’t get met money back for $2500 of coursework that I purchased. Just have to be patient and see if they can fix the bug. Not a good system for paid programming.
Log in issues
Cannot stay logged in, even after updating the app. Persistent issues with log in as well…verification codes sent are read as incorrect, email address gets an “unknown error” code. I can no longer access materials that I have paid for. Terrible update for an app that used to be clunky but reliable. I will try to contact the creators whose content I can no longer access to see if they are able to get answers from the app tech support. Horrible experience.
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App will no longer open
I can no longer access my courses on here. I only receive an error message. I did not change my password.
Bugs need to be fixed
When I leave a video and try to come back it has sound but no picture. When I try to slide forward to get back where I was it just wants to slide the video and close it instead of moving forward.
