App does not work
Frozen for weeks
Response from developer
Hi Stevie, Thanks for your feedback, and we’re really sorry about this. Not being able to log in or check your claims for that long is definitely not the experience we want. We’d like to help you get this resolved as soon as possible. Please reach out to us at customerservice@kanguroinsurance.com or 888 546 5264 so we can look into your account and fix the issue. We appreciate you bringing this to our attention. — The Kanguro Team 🦘
Worst
Response from developer
Hi Amber, We’re sorry to hear this has been your experience. We understand how frustrating it is when the app isn’t working and canceling becomes difficult. This is not the experience we want to provide. If this is still unresolved, we’d like to help make this right. Please contact us at customerservice@kanguroinsurance.com or 888 546 5264 so we can assist you directly. — The Kanguro Team 🦘
Insurance
Response from developer
Hi Adriana, We’re really sorry to hear about your experience. We understand how frustrating this situation must have been, especially after trying multiple times to get help. This is not the experience we aim to provide, and we truly appreciate you taking the time to share it. — The Kanguro Team 🦘🧡
Not working
Response from developer
Hi Giantor, That definitely shouldn’t be happening. Having to reinstall the app every few days is frustrating. We appreciate you calling this out, and thanks for your feedback. We’ll take it into account. — The Kanguro Team 🦘🧡





