The app is dysfunctional and the customer service inside the Pyeongtaek branches is TERRIBLE. I can set up Korean won time deposits but not US dollar time deposits or the gold account on the app, things that I’ve set up in person at branches in Bundang in the past. When I was in Seoul 20 years ago and in Bundang more recently, the customer service was amazingly excellent. Fast forward to 2026 and KB is staffed with lazy and incompetent personnel, at least in Pyeongtaek. The tellers on Sunday tell you to come back on weekdays, but then when you come in on Monday, it’s the same tellers who don’t know what to do and they tell you to come back some other time. If the app actually functioned properly, I wouldn’t have to deal with these incompetent fools. I could just do it all on the app. But the app is terrible too.
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Response from developer
안녕하세요 고객님, KB스타뱅킹을 이용해주시고 소중한 의견을 남겨주셔서 감사합니다. 저희 KB스타뱅킹은 고객님들의 의견을 귀담아 들으며 더욱 편리하고 안전한 금융서비스를 제공하기 위해 노력하고 있습니다. 보내주신 의견에 대해 고민하며 개선해 나가는 KB스타뱅킹이 되겠습니다. 추가로, 이용과정에서 겪으신 불편사항 또는 오류 내용을 [KB스타뱅킹 전체 메뉴 > 고객센터 > 고객상담]의 챗봇 상담 또는 고객센터(1588-9999) 전화상담 중 편리한 방법으로 자세하게 알려주시면 빠르게 파악하여 개선해 나가도록 하겠습니다. 감사합니다.