Incompetent customer service
My account was compromised recently, mind you I had to active cards, bank app was uninstalled until recently. My account was wiped clean and after I tried reaching out to their customer care team, they ended the call after I mentioned my name. I am very confident the leak didn’t happen on my end as I am well aware of the dangers, my account has been compromised and I’m not getting the help I desperately need.
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What the hell
This new update has been terrible and has been tormenting my mental health
Bad bad bad
This application is bad I can’t even reset my password
Op
App not working after updating why now, I was asked uninstall, and reinstall for over 28 days now?
Davo Ricchy
Nice bank
The new update
Logging in is impossible after updating the app
Useless
“Expired Timestamp or Invalid DateTime”
How is this supposed to be my problem. At this point, it’s safe to believe that when you close for work by 5pm, your apps closes too. Even USSD never works.
You regress in an unimaginable way.
How is this supposed to be my problem. At this point, it’s safe to believe that when you close for work by 5pm, your apps closes too. Even USSD never works.
You regress in an unimaginable way.
Hhh
You guys don’t even deserve a quarter star ..
Have been using your bank for years now and everyday your bank gives me a reason to close the account
Cause why am I being debited 5k monthly and I just updated the app I can’t transfer
Am told to enable bank transfer which is already enabled
Have been using your bank for years now and everyday your bank gives me a reason to close the account
Cause why am I being debited 5k monthly and I just updated the app I can’t transfer
Am told to enable bank transfer which is already enabled
Can’t transfer to other banks.
The new update has made me unable to transfer funds from my bank to make payments. This needs to be urgently fixed.
Unnecessary 500 naira withhold
An agent walked up to me and convinced me to create an account and after creating my account and depositing 1000 naira they held back 500 and called it account management charges or whatever
That is totally unfair and unnecessary
Because when I intitally asked I was told I would have access to my 1k.. yes it may seem like one thousand naira is not so much of a big deal but the insincerity is what is pissing me off. I should’ve been informed of all this from the start
What do you mean I cannot have access to my 500 naira again “it is reflecting” but I can’t have access to it???!! Abi since when did Nigerian banks start doing that
I regret creating an account with this bank and I highly highly do NOT recommend
At the end of the day I could only withdraw back 450 out of 1000 because of the unnecessary OTP charges too
This is absolutely the worst bank account I have ever created
That is totally unfair and unnecessary
Because when I intitally asked I was told I would have access to my 1k.. yes it may seem like one thousand naira is not so much of a big deal but the insincerity is what is pissing me off. I should’ve been informed of all this from the start
What do you mean I cannot have access to my 500 naira again “it is reflecting” but I can’t have access to it???!! Abi since when did Nigerian banks start doing that
I regret creating an account with this bank and I highly highly do NOT recommend
At the end of the day I could only withdraw back 450 out of 1000 because of the unnecessary OTP charges too
This is absolutely the worst bank account I have ever created
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Most worst bank ever
Sack your web or your app design I cuss the day that o download this rubbish app
I will rate the app 0
U can’t transfer successfully using this app .
Frustration App
This app stresses any user with unnecessary long procedures and still fail to give successful transaction. Either it tells you error occurred or fails to connect.
I spent days trying to make a single transaction.
Once I withdraw all my money, I don’t think I will ever use it again.
I spent days trying to make a single transaction.
Once I withdraw all my money, I don’t think I will ever use it again.
Excellent
Excellent
The bank app is bad
Very bad not even deserve a star
What’s all this nonsense
Can’t even check my own transaction details and they removed my money countless of times like you guys are thief’s and that’s not doing anything about it
Who cares
The most stupid bank I’ve ever bank with .. regretting banking with ‘em
Worst User Experience
Worst app ever created. The developers did a poor job. Very unprofessional, unreliable.
Transfer to other banks fails everytime. This app should be taken down. ASAP
Transfer to other banks fails everytime. This app should be taken down. ASAP
Time Wasters
I recently requested an update to my mobile number on my Keystone Bank account so I could resume using the mobile app. What should have been a straightforward process turned into nearly four weeks of back and forth with no resolution in sight. Despite my patience, there was little to no progress, and eventually I had to give up and notify the bank that I was no longer interested.
In contrast, I made the same request with another bank, and it was completed within a couple of days — a reminder that efficient service is not too much to expect.
Keystone Bank needs to seriously re-evaluate its customer service processes. Delays and inefficiencies like this don’t just cause frustration — they push loyal customers to leave. With so many alternatives available, no one should have to tolerate such poor responsiveness.
Disappointed, but moving on
In contrast, I made the same request with another bank, and it was completed within a couple of days — a reminder that efficient service is not too much to expect.
Keystone Bank needs to seriously re-evaluate its customer service processes. Delays and inefficiencies like this don’t just cause frustration — they push loyal customers to leave. With so many alternatives available, no one should have to tolerate such poor responsiveness.
Disappointed, but moving on
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Unsatisfactory
Never come across a useless mobile banking app than this… it’s the most annoying app ever created.. clueless and disgusting.
