Unnecessary 500 naira withhold
An agent walked up to me and convinced me to create an account and after creating my account and depositing 1000 naira they held back 500 and called it account management charges or whatever
That is totally unfair and unnecessary
Because when I intitally asked I was told I would have access to my 1k.. yes it may seem like one thousand naira is not so much of a big deal but the insincerity is what is pissing me off. I should’ve been informed of all this from the start
What do you mean I cannot have access to my 500 naira again “it is reflecting” but I can’t have access to it???!! Abi since when did Nigerian banks start doing that
I regret creating an account with this bank and I highly highly do NOT recommend
At the end of the day I could only withdraw back 450 out of 1000 because of the unnecessary OTP charges too
This is absolutely the worst bank account I have ever created
That is totally unfair and unnecessary
Because when I intitally asked I was told I would have access to my 1k.. yes it may seem like one thousand naira is not so much of a big deal but the insincerity is what is pissing me off. I should’ve been informed of all this from the start
What do you mean I cannot have access to my 500 naira again “it is reflecting” but I can’t have access to it???!! Abi since when did Nigerian banks start doing that
I regret creating an account with this bank and I highly highly do NOT recommend
At the end of the day I could only withdraw back 450 out of 1000 because of the unnecessary OTP charges too
This is absolutely the worst bank account I have ever created
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Most worst bank ever
Sack your web or your app design I cuss the day that o download this rubbish app
I will rate the app 0
U can’t transfer successfully using this app .
Frustration App
This app stresses any user with unnecessary long procedures and still fail to give successful transaction. Either it tells you error occurred or fails to connect.
I spent days trying to make a single transaction.
Once I withdraw all my money, I don’t think I will ever use it again.
I spent days trying to make a single transaction.
Once I withdraw all my money, I don’t think I will ever use it again.
Excellent
Excellent
The bank app is bad
Very bad not even deserve a star
What’s all this nonsense
Can’t even check my own transaction details and they removed my money countless of times like you guys are thief’s and that’s not doing anything about it
Who cares
The most stupid bank I’ve ever bank with .. regretting banking with ‘em
Worst User Experience
Worst app ever created. The developers did a poor job. Very unprofessional, unreliable.
Transfer to other banks fails everytime. This app should be taken down. ASAP
Transfer to other banks fails everytime. This app should be taken down. ASAP
Time Wasters
I recently requested an update to my mobile number on my Keystone Bank account so I could resume using the mobile app. What should have been a straightforward process turned into nearly four weeks of back and forth with no resolution in sight. Despite my patience, there was little to no progress, and eventually I had to give up and notify the bank that I was no longer interested.
In contrast, I made the same request with another bank, and it was completed within a couple of days — a reminder that efficient service is not too much to expect.
Keystone Bank needs to seriously re-evaluate its customer service processes. Delays and inefficiencies like this don’t just cause frustration — they push loyal customers to leave. With so many alternatives available, no one should have to tolerate such poor responsiveness.
Disappointed, but moving on
In contrast, I made the same request with another bank, and it was completed within a couple of days — a reminder that efficient service is not too much to expect.
Keystone Bank needs to seriously re-evaluate its customer service processes. Delays and inefficiencies like this don’t just cause frustration — they push loyal customers to leave. With so many alternatives available, no one should have to tolerate such poor responsiveness.
Disappointed, but moving on
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Unsatisfactory
Never come across a useless mobile banking app than this… it’s the most annoying app ever created.. clueless and disgusting.
App not working
No prior notice of shutdown of services. Up till now my online banking app is not working I can’t login
😢
I regret banking with keystone
Anonymous
The app is very unpredictable, it can decide to not log in for no reason, and till date it’s hard to to see transaction records on the app, and when u managed to see, it doesn’t go beyond one page. the only positive thing is on it best day it’s very fast in dispensing funds.
Nonsense App, it’s got me a lot of debit not yet refund me back my money even after several reports
Bad
Good
A good bank with an easy application.
Bank App
I don’t know why I can’t get into my bank app I forget the password when I try to reset it don’t let me I don’t know why
Worst bank application
Keystone bank really need to overhaul everything that has to do with this application.
Honestly it is easier trekking from Borno to Calabar than making a simple money transfer on this app. Worst bank app I’ve ever used!
Honestly it is easier trekking from Borno to Calabar than making a simple money transfer on this app. Worst bank app I’ve ever used!
Response from developer
Hello Corels🌿, thank you for writing to us. We apologize for the inconvenience caused. Please provide your account number and share your experience via email to contactcentre@keystonebankng.com or call 070020003000 for verbal clarification and assistance. We look forward to hearing from you. ^Ifeoluwa.
Complaint
The worst bank! always having network issues..whenever you need them,they fail you.
I can’t transfer from my keystone account to an Opay account which bad
Everytime I try, an option for Opay doesn’t come up and it’s frustrating
