Class Action Lawsuit time
I’m waiting on a prescription and the app keeps resetting the number of days until ready. I called and the pharmacist had to go into the computer to fix it. Bugs like this should NEVER occur in any kind of medical application! I looked online and this has been happening for a long time. The app should be pulled from the App Store.
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Getting better but still a long way off
The latest update has made things a little better. Would like to be able to hide old prescriptions. Otherwise it makes it hard to find the correct script to renew with PCP. The old app allowed that feature. Still needs a lot of work.
Slow buggy disaster
If I could give the app 0 stars, I would.
Let’s start with the prescriptions. First of all, having to log in to that separately is a huge downgrade from the old app. I always have to open it twice to get the prescriptions to load. Even then, they are slower than death to load. With the new update it now logs me out if I try to look at a different app with the prescription screen open. I have automatic refills off, yet it says they are on for any prescription that isn’t ready for pickup. More than one prescription is listed twice, and there is no way to hide or remove the inactive prescriptions, of which I have many. Oh, and when you do refill a prescription, there is no back button to get back to the prescription list.
Now we get to the notifications. According to the settings, I have them off. Yet I receive the text message notifications. Now, as an accessibility feature the text reminders and ability to refill prescriptions through text should be a good thing. The AI ruins it. It pesters me with constant messages, sends reminders for prescriptions not actually eligible for refill, and sends in refills for prescriptions I didn’t ask for (and you can’t cancel them through text or the app meaning you have to talk to the pharmacist to fix it). Zero reason for AI for a basic text reminder and refill system.
The overall app design is not accessible, and does nothing to improve the user experience. The old app had issues but was much better. The main goal of a pharmacy app should be to provide easy and accurate access to prescription refills. This fails on the most basic level.
Let’s start with the prescriptions. First of all, having to log in to that separately is a huge downgrade from the old app. I always have to open it twice to get the prescriptions to load. Even then, they are slower than death to load. With the new update it now logs me out if I try to look at a different app with the prescription screen open. I have automatic refills off, yet it says they are on for any prescription that isn’t ready for pickup. More than one prescription is listed twice, and there is no way to hide or remove the inactive prescriptions, of which I have many. Oh, and when you do refill a prescription, there is no back button to get back to the prescription list.
Now we get to the notifications. According to the settings, I have them off. Yet I receive the text message notifications. Now, as an accessibility feature the text reminders and ability to refill prescriptions through text should be a good thing. The AI ruins it. It pesters me with constant messages, sends reminders for prescriptions not actually eligible for refill, and sends in refills for prescriptions I didn’t ask for (and you can’t cancel them through text or the app meaning you have to talk to the pharmacist to fix it). Zero reason for AI for a basic text reminder and refill system.
The overall app design is not accessible, and does nothing to improve the user experience. The old app had issues but was much better. The main goal of a pharmacy app should be to provide easy and accurate access to prescription refills. This fails on the most basic level.
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Nonfunctional
You dingalings. It’s like you want to go out of business. At least your previous app was functional. This one doesn’t even allow you to refill prescriptions without the prescription number, doesn’t allow you to manage other family members meds, and half the time the app just closes on itself. I gave it a full 2 months for things to be fixed and still haven’t been so now I’ll be going to mail order or Walgreens for the convenience.
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Useless
Login randomly stops working sometimes and whenever I try to add a medication to check my refill, it says the information I filled out (from the bottle) doesn’t match any prescriptions. will also say that the phone number on my prescription bottle from my local kinney drugs doesnt match any kinney drugs locations??? like how bad can you make this app
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