Just awful
I’ve been struggling with this app and the related sensors for three years now. Nothing about it works. And when the app actually does connect, the reading is so wildly inaccurate that I have
resorted to just sticking my head in the tank with a torch every couple of months to see how much oil I’ve got. I cannot put into words how much I hate this thing.
resorted to just sticking my head in the tank with a torch every couple of months to see how much oil I’ve got. I cannot put into words how much I hate this thing.
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Customer service failure
Simply stopped working - contacted customer service got an automated reply saying they would get in touch. Still no response weeks later
Very unstable
When it works it is quite good, however it disconnects for no reason, and can take numerous efforts to reconnect. Sometimes works for days, sometimes needs reset 5-6 times a day. Totally unreliable for what should be a simple app.
Doesn’t work
Wanted WiFi for our oil tank so we could check levels remotely. The app absolutely doesn’t work
Response from developer
Hi, I'm sorry to hear you are experiencing some issues with the KNECT Pro app. Could I please ask you to contact our customer care team at sensor@kingspan.com with more details of the problem and we will be happy to assist you. Kind regards, Melissa
Litres per day average is wrong
The average litres per day shown on the app is significantly incorrect.
Currently, my app is reporting 15+ litres per day used over the last 30 days which is surprisingly high as central heating and AGA have not been in use during this period and oil is only used for hot water.
Checking the historical emails of oil levels shows the actual average usage over 30 days is around 4 litres per day, which looks about right.
The app requires an update.
Currently, my app is reporting 15+ litres per day used over the last 30 days which is surprisingly high as central heating and AGA have not been in use during this period and oil is only used for hot water.
Checking the historical emails of oil levels shows the actual average usage over 30 days is around 4 litres per day, which looks about right.
The app requires an update.
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Fluctuates wildly
I isolated my tank in May shortly after my old app was updated and although the tank readings since have been roughly constant I am reported as using 7 to 12 litres per day. How can I be using this amount of oil when the tank level is not reducing? Much improved accuracy is required.
Sadly lacking in consistency
Despite several attempts to get this working consistently and some advice from support group I get only intermittent readings. The features are also somewhat limited.
Better than previous version
This is much better than previous app. It is much quicker at downloading your tank data and the graphic displays are better. Graph is also quicker at displaying fill value for partial day. Monthly usage is still inaccurate, especially in summer where fluctuations between daily measurements significantly influences average calculation. Better to day 1 minus day 30 value and divide by 30! Csv download would also be useful
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Great When it Works
Looks great, brilliant when it updates. Problem is it updates every other day or every other week. I have two dongles working off different networks. Sorry I purchased them.
Great at a glance review of Tank Level
Works very well to check on the tank level, and the expected time for the tank to need refilling. Good to be able to see the average consumption in litres per day for the last 30 days.
Would be good if there could be an enhancement to allow checking the consumption between any two dates, preferably over the last year. ie, would like to check my consumption between Nov and March, say.
Would be good if there could be an enhancement to allow checking the consumption between any two dates, preferably over the last year. ie, would like to check my consumption between Nov and March, say.
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Average usage per day calc is wrong
The app and service is much improved from the old kingspan connect that worked less than 50% of the he time.
The average use figure for the last 30 days is wrong though. I can see from the chart my tank level has decreased by 300 litres in 30 days but it shows the usage as 14 litres per day (it should be around 10)
The average use figure for the last 30 days is wrong though. I can see from the chart my tank level has decreased by 300 litres in 30 days but it shows the usage as 14 litres per day (it should be around 10)
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Doesn’t update reliably
This app is poor. The interface is bloated by unnecessary animations and weird styling without getting the basics right. One critical issue is that it doesn’t update the data when it is opened. The user has to press the refresh button to get today’s reading. The list of functions is tiny and we just need it to do that without any fluff.
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Getting better but more to do
Needs to have more data friendly features for those of us who want to export the data and run trend analysis ourselves
Also you have to jab the graph a number of times to make sure it shows you the data point you want. Would be nice to be able to roll your finger over the graph line and have a continuous readout. Or moving gridlines
Also you have to jab the graph a number of times to make sure it shows you the data point you want. Would be nice to be able to roll your finger over the graph line and have a continuous readout. Or moving gridlines
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Oil Tank Options
Having finally worked out how to actually use the app after a complete new install of a tank and the kingsman monitor. In the dropdown field for the tank I was unable to find the Deso 1235BT. Can you add this to your range please. Thanks
Great improvement
Really nice refresh compared to old design.
It would be useful to have an App feedback link.
Can you also fix the refresh as I have to manually refresh the level readings clicking in the tiny refresh button and
It would be useful to have an App feedback link.
Can you also fix the refresh as I have to manually refresh the level readings clicking in the tiny refresh button and
App doesn’t update
Tank filled early this morning and the app still not update. Have tried refresh and this didn’t work. All in all a very slow and cumbersome product that doesn’t give up to date information
Unreliable
I don’t trust readings any more since app update. Oil volume unchanged over last week despite using heating. Daily, monthly and annual usage all read the same average. Received a message to update to app version 2.0.5 when I’m already on 2.0.6
Poor
Stuck on the same reading for 3 weeks in app, although somehow sends apparently live daily info to my mobile. I cannot change or even input email push notificatio. Date, so that doesn’t work. Also when trying to update the level data with ‘refresh’ it fails. I had hoped that this new app would consign my problems with the old version to the past. Just a fresh bunch of new problems.
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Much improved app!
The app has been recently updated and it is now much more useful as a result. Oil tank readings can now be checked at will with a quick screen swipe down, in the previous app you would have to wait for some random time for the oil tank level to be updated. Well done Kingspan for making this app more user focused..good job!
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Looking good
App is much more polished compared to the older one, and seems to work well, once the initial setup is complete.
Couple of feature suggestions:
1. Can you please make the consumption figure change with the period shown in the graph, i.e. over last month, 3 months and 12 months?
2. Can you please offer the ability to allow us to save the consumption to a CSV file so we can easily import into Excel, Pages etc?
Couple of feature suggestions:
1. Can you please make the consumption figure change with the period shown in the graph, i.e. over last month, 3 months and 12 months?
2. Can you please offer the ability to allow us to save the consumption to a CSV file so we can easily import into Excel, Pages etc?
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