Service
I bought one full scrub from knya before 25 days ago . when I checked my scrub ; top and bottom suit’s colour not match each other ; I requested every 3 days to resolved the issue ; knya only said we raised your ticket and problem resolved within 24 to 48 days ; they nothing to do anything .
Still they are saying we are wrorking . Dont buy from knya if you got a wrong order - after that they are helpless .
Still they are saying we are wrorking . Dont buy from knya if you got a wrong order - after that they are helpless .
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Vry bad experience
Do not buy quality is very poor and also there is customer care support
Extremely disappointing experience with Knya
I ordered a scrub during the Doctor’s Day sale using a 10% promotional coupon. The scrub was intended for my husband, but it was delivered only after he had already left for Qatar. As soon as I received the package, I contacted customer support to request a return. The product was completely unopened, unused, and still in its original packaging.
I was informed by multiple customer care executives that the order was non-returnable because it had been purchased during the Doctor’s Day sale. However, this restriction was never clearly mentioned during the ordering or checkout process. Customers should be informed of such important conditions before placing an order, not after they request a return.
The customer support experience was equally disappointing. One representative assured me that I would receive a 10% coupon as compensation via email, but I never received it. When I followed up, another representative denied that any such coupon could be issued, was dismissive throughout the conversation, and disconnected the call before resolving my concern.
To make matters worse, after I emailed customer support, I received a response stating that my order was eligible for return within 7 days and that I should use the return portal. However, the return portal does not allow me to submit a return request, and multiple customer care executives have repeatedly told me that the order is not eligible for return. The email support team and customer support team are providing completely contradictory information, leaving customers confused with no actual resolution.
This experience reflects a lack of transparency, inconsistent communication, and poor customer service. Instead of resolving the issue, different teams provide conflicting information that cannot actually be acted upon.
I expected much better from a brand that serves healthcare professionals. Unfortunately, based on this experience, I will not be purchasing from Knya again.
I was informed by multiple customer care executives that the order was non-returnable because it had been purchased during the Doctor’s Day sale. However, this restriction was never clearly mentioned during the ordering or checkout process. Customers should be informed of such important conditions before placing an order, not after they request a return.
The customer support experience was equally disappointing. One representative assured me that I would receive a 10% coupon as compensation via email, but I never received it. When I followed up, another representative denied that any such coupon could be issued, was dismissive throughout the conversation, and disconnected the call before resolving my concern.
To make matters worse, after I emailed customer support, I received a response stating that my order was eligible for return within 7 days and that I should use the return portal. However, the return portal does not allow me to submit a return request, and multiple customer care executives have repeatedly told me that the order is not eligible for return. The email support team and customer support team are providing completely contradictory information, leaving customers confused with no actual resolution.
This experience reflects a lack of transparency, inconsistent communication, and poor customer service. Instead of resolving the issue, different teams provide conflicting information that cannot actually be acted upon.
I expected much better from a brand that serves healthcare professionals. Unfortunately, based on this experience, I will not be purchasing from Knya again.
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Just Dont buy
There customer support is really poor no solution of my problem since a week when they have mistakenly sent me ecoflex lite while i have paid and ordered ecoflex scrub and really poor quality of stitching in embroidery even the threads are coming out all this when they charge you 300 Rs for that small embroidery. Please don’t waste your money explore better options like novora.
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Absolutely love this app
Not only is knya my go to scrub brand; i ordered their Chief Women Long lab coat and it fits perfectly , it is comfortable, breathable and most of all classy
And the app is easy to use, navigate anything i might need and keep me updated on the latest products.
And the app is easy to use, navigate anything i might need and keep me updated on the latest products.
