Service
I bought one full scrub from knya before 25 days ago . when I checked my scrub ; top and bottom suit’s colour not match each other ; I requested every 3 days to resolved the issue ; knya only said we raised your ticket and problem resolved within 24 to 48 days ; they nothing to do anything .
Still they are saying we are wrorking . Dont buy from knya if you got a wrong order - after that they are helpless .
Still they are saying we are wrorking . Dont buy from knya if you got a wrong order - after that they are helpless .
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Vry bad experience
Do not buy quality is very poor and also there is customer care support
Extremely disappointing experience with Knya
I ordered a scrub during the Doctor’s Day sale using a 10% promotional coupon. The scrub was intended for my husband, but it was delivered only after he had already left for Qatar. As soon as I received the package, I contacted customer support to request a return. The product was completely unopened, unused, and still in its original packaging.
I was informed by multiple customer care executives that the order was non-returnable because it had been purchased during the Doctor’s Day sale. However, this restriction was never clearly mentioned during the ordering or checkout process. Customers should be informed of such important conditions before placing an order, not after they request a return.
The customer support experience was equally disappointing. One representative assured me that I would receive a 10% coupon as compensation via email, but I never received it. When I followed up, another representative denied that any such coupon could be issued, was dismissive throughout the conversation, and disconnected the call before resolving my concern.
To make matters worse, after I emailed customer support, I received a response stating that my order was eligible for return within 7 days and that I should use the return portal. However, the return portal does not allow me to submit a return request, and multiple customer care executives have repeatedly told me that the order is not eligible for return. The email support team and customer support team are providing completely contradictory information, leaving customers confused with no actual resolution.
This experience reflects a lack of transparency, inconsistent communication, and poor customer service. Instead of resolving the issue, different teams provide conflicting information that cannot actually be acted upon.
I expected much better from a brand that serves healthcare professionals. Unfortunately, based on this experience, I will not be purchasing from Knya again.
I was informed by multiple customer care executives that the order was non-returnable because it had been purchased during the Doctor’s Day sale. However, this restriction was never clearly mentioned during the ordering or checkout process. Customers should be informed of such important conditions before placing an order, not after they request a return.
The customer support experience was equally disappointing. One representative assured me that I would receive a 10% coupon as compensation via email, but I never received it. When I followed up, another representative denied that any such coupon could be issued, was dismissive throughout the conversation, and disconnected the call before resolving my concern.
To make matters worse, after I emailed customer support, I received a response stating that my order was eligible for return within 7 days and that I should use the return portal. However, the return portal does not allow me to submit a return request, and multiple customer care executives have repeatedly told me that the order is not eligible for return. The email support team and customer support team are providing completely contradictory information, leaving customers confused with no actual resolution.
This experience reflects a lack of transparency, inconsistent communication, and poor customer service. Instead of resolving the issue, different teams provide conflicting information that cannot actually be acted upon.
I expected much better from a brand that serves healthcare professionals. Unfortunately, based on this experience, I will not be purchasing from Knya again.
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Just Dont buy
There customer support is really poor no solution of my problem since a week when they have mistakenly sent me ecoflex lite while i have paid and ordered ecoflex scrub and really poor quality of stitching in embroidery even the threads are coming out all this when they charge you 300 Rs for that small embroidery. Please don’t waste your money explore better options like novora.
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Absolutely love this app
Not only is knya my go to scrub brand; i ordered their Chief Women Long lab coat and it fits perfectly , it is comfortable, breathable and most of all classy
And the app is easy to use, navigate anything i might need and keep me updated on the latest products.
And the app is easy to use, navigate anything i might need and keep me updated on the latest products.
Really bad service and customer support
Ordered 2 times, first time they forgot to ship the order until I followed up after 3 days. Next order they send 2XL instead of S and when exchanged product came after 10 days, even though the tag is S, pant measurements are of L, as I have an existing S size pant, I can see the difference. Now they won’t accept exchange as well. Too much time and hassle spent on this brand.
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Poor app, poor support, and no resolution. Very disappointed with Knya.
Absolutely terrible customer service from Knya.
I purchased a white lab coat and requested an exchange from half sleeves to full sleeves. Despite being willing to pay the price difference, the issue remains unresolved.
The app is completely broken. Every time I try to raise an exchange request, it keeps asking me to refresh over and over again. I have been trying since yesterday without success.
I emailed the support team and received no response. I called customer care multiple times (4–5 times in a single day), but either nobody answered or I was told they were busy. What is the point of having customer support if customers cannot reach anyone?
This has been an extremely frustrating experience. A simple exchange request has turned into days of wasted time and effort. For a brand that caters to healthcare professionals, I expected much better service and responsiveness.
I purchased a white lab coat and requested an exchange from half sleeves to full sleeves. Despite being willing to pay the price difference, the issue remains unresolved.
The app is completely broken. Every time I try to raise an exchange request, it keeps asking me to refresh over and over again. I have been trying since yesterday without success.
I emailed the support team and received no response. I called customer care multiple times (4–5 times in a single day), but either nobody answered or I was told they were busy. What is the point of having customer support if customers cannot reach anyone?
This has been an extremely frustrating experience. A simple exchange request has turned into days of wasted time and effort. For a brand that caters to healthcare professionals, I expected much better service and responsiveness.
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Don’t buy from here and don’t recommend to other
I am extremely disappointed with the service provided by Knya. The staff behavior was highly unprofessional and disrespectful. Instead of helping customers properly, they shouted and behaved rudely when asked about delayed dispatches and order updates.
There was no sense of responsibility or accountability from the team. My order was delayed without proper communication, and the staff completely ignored their duties rather than resolving the issue professionally.
Customer service should treat customers with respect and provide clear support, but unfortunately my experience was the opposite. I hope Knya takes this feedback seriously and improves both their staff behavior and order management process.
I order scrub on 2 may till I don’t recived
There was no sense of responsibility or accountability from the team. My order was delayed without proper communication, and the staff completely ignored their duties rather than resolving the issue professionally.
Customer service should treat customers with respect and provide clear support, but unfortunately my experience was the opposite. I hope Knya takes this feedback seriously and improves both their staff behavior and order management process.
I order scrub on 2 may till I don’t recived
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Review regarding delay order worst app experience
Worst app ! When I ordered XL size they accepted order and i paid money ! I didn’t get Any update regarding the order , Until I raise a query regarding an order update they replied that plz select another size and we don’t have XL size available after one week ! How can i wear different sized scrub ! For next update I have to wait for 24 hours!
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Change in color - forest green - ecoflex light dark green in picture but got another shade green
Change in color of my order - forest green - ecoflex light dark green in picture but got another shade green color , I was a frequent buyer from this knya . Now I can’t refund the amount because it is engraved my name . So don’t ever think that we will get exactly same as in pictures in ads . Thank you
It was my last order
It was my last order
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Bad customer service
Had bad experience. Ordered customized scrubs and after 6 days it’s not even dispatched and when asked why the delay the response is we can’t check that with the backend team and a blunt reply it will take 24-48 hours to get dispatched . No basic curtesy to even reply that we will check the reason for delay and get back . Even now I don’t know if it will get dispatched but sad part is I had purchased it for a photo shoot of my clinic and have already paid them for the shoot but there no scrubs .now I’m the one facing financial loss because of their delay .
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Don’t buy stethoscope and very poor customer service
I have just got the stethoscope yesterday and I opened it . I can just hear on the left side and not on the right side. So I wanted to raise a return request for which the app was not supporting .So approached the customer care. They are telling me send photos and asking about if I have purchased warranty. like they are sending a defective peace and then asking me for warranty. Now they are just seeing my messages but there is no reply .
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Worst please don’t order
This is so fake, no product is delivered. Even embroidery changes cannot be made — I requested changes within 3 hours but nothing was done. There is no customer support, only a WhatsApp number where no solution is provided. It’s been more than 25 days since I placed the order, and there is no update or trace of it. Now I am filing a complaint on the consumer forum with proof, as it has been too long.
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pathetic customer service
this is one the most widely sold scrub brand , still there customer service way below the bar. I am trying to contact them from past 3 days they are not responding. Scrubs i ordered were not good. i had issue with size and material . Applied for return but they are not replying to it. from past 3 days status for application is pending. All money wasted. not going to order from this brand ever. and will let my doctors community know how bad this brand is.
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Nice product
Very good product. Easy to wash. Comfortable to wear. Only thing when you are ordering please look in to size chart. I am using size small . But for normal shirts and trousers my size is L and 34 respectively. Be careful about the size .
Worst help centre service ever
I ordered embroided apron but got worngly titled n name then when i requested for exchange. knya took my exchanged product but didn't even updated me for my new product .. been trying to contact through all modes but no reply? It's been 5 days the delivery boy toh exchanged product but while tracking my order on knya mentions nothin about exchanges ....ssly really disappointed with ur services.
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Worst service worst product
This app has the worst service ever. I ordered two dresses and paid in advance, but I didn’t receive any of them. I kept getting delivery messages saying “your order will be delivered today,” but nothing ever came. Every time I contacted customer care, they said “we’ll escalate the delivery issue,” but nothing changed.
They refused to cancel the order or refund my money. This went on for days. Same response every time, but no action. I lost my money and didn’t even get the dresses. Both orders had the same issue. Very poor service — I would not recommend this app to anyone.
They refused to cancel the order or refund my money. This went on for days. Same response every time, but no action. I lost my money and didn’t even get the dresses. Both orders had the same issue. Very poor service — I would not recommend this app to anyone.
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Worst service ever
They deliver very poor quality fabric, and no response from the team while returning the product. Nobody resolves your issue on mail. You will have to wait for days and days …and at last they will blame you that you rejected the pick-up or something else.
Nobody answers you call …continuous waiting period…etc etc
Do not buy from them❌
Nobody answers you call …continuous waiting period…etc etc
Do not buy from them❌
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Don’t buy from knya. Consider Scrublife and other websites
Worst experience ever. I ordered customised scrub with a head cap and after waiting for 10 days, I enquired into it and got to know ke they didn’t even dispatch it yet for the sole reason ke head cap was out of stock, which didn’t seem important enough for them to reach me out and ask me if i wanted to wait for the product or continue without it. Now they told ke they’ll be taking 2-3 days to dispatch and another 2-3 days to deliver the product. When asked to cancel it, they said ke we’ll cancel it but refund you in only KnyaCoins, as if those coins are worth something. Do yourself a favour and don’t ever think of buying stuff from here. Bad customer service and even worse delivery service. Go with the other competitors.
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Delivered wrong size
I ordered 2 scrubs with my name embroidered on it. Only one of them has my name but it is a medium sized one, abd I ordered both large. I have called them twice. They ask you to contact through WhatsApp which is a bot, and bot says it doesn’t handle images. I have to start my internship in 2 days and I am frustrated pike anything. The app says I cannot return or exchange the product.
Mistakes can happen, but rectifying it is the least you could do to your customers. Very bad customer service. Regret buying from this app.
Mistakes can happen, but rectifying it is the least you could do to your customers. Very bad customer service. Regret buying from this app.
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