Labcoat
I had a really good experience with the Knya app! The collection of medical scrubs and lab coats is impressive, with a great combination of comfort, quality and professional style. The fabric feels comfortable for long clinic hours, and the fit and overall finish are really good.
The app is easy to navigate, making it convenient to explore different styles and products. I especially loved the professional look of the scrubs and lab coat—they’re perfect for everyday clinical wear.
Highly recommended for healthcare professionals looking for comfortable, stylish and good-quality workwear! 🩺✨
The app is easy to navigate, making it convenient to explore different styles and products. I especially loved the professional look of the scrubs and lab coat—they’re perfect for everyday clinical wear.
Highly recommended for healthcare professionals looking for comfortable, stylish and good-quality workwear! 🩺✨
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Worst customer service
Knya is honestly not a good app. I paid for a product, and later they told me it was out of stock. Despite this, they are refusing to refund my money. I have contacted customer support multiple times, but they have been extremely rude, disrespectful and unhelpful.
Taking money for a product that you cannot provide and then refusing to return it is absolutely unacceptable. It honestly feels like my money has been taken and I am being left helpless. Very poor service. I would not recommend this app to anyone.
Taking money for a product that you cannot provide and then refusing to return it is absolutely unacceptable. It honestly feels like my money has been taken and I am being left helpless. Very poor service. I would not recommend this app to anyone.
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Response from developer
Hi, We’re truly sorry to hear about your experience us. This is not the standard we aim to maintain, and we sincerely apologize for the inconvenience caused. Could you please share your order details with us on WhatsApp at 8104485388? We'd like to resolve this for you as quickly as possible. Thank you for bringing this to our attention — we genuinely value your feedback and the opportunity to make things right. Warm regards, Team Knya
Service
I bought one full scrub from knya before 25 days ago . when I checked my scrub ; top and bottom suit’s colour not match each other ; I requested every 3 days to resolved the issue ; knya only said we raised your ticket and problem resolved within 24 to 48 days ; they nothing to do anything .
Still they are saying we are wrorking . Dont buy from knya if you got a wrong order - after that they are helpless .
Still they are saying we are wrorking . Dont buy from knya if you got a wrong order - after that they are helpless .
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Vry bad experience
Do not buy quality is very poor and also there is customer care support
Terrible customer support
I would give zero stars if I could. Their customer support is absolutely horrible. My order has been delayed for over a week. There is no refund option and I cannot get a straight answer for customer support. It is absolutely unimaginable how this organisation is running . Waste of money!
Extremely disappointing experience with Knya
I ordered a scrub during the Doctor’s Day sale using a 10% promotional coupon. The scrub was intended for my husband, but it was delivered only after he had already left for Qatar. As soon as I received the package, I contacted customer support to request a return. The product was completely unopened, unused, and still in its original packaging.
I was informed by multiple customer care executives that the order was non-returnable because it had been purchased during the Doctor’s Day sale. However, this restriction was never clearly mentioned during the ordering or checkout process. Customers should be informed of such important conditions before placing an order, not after they request a return.
The customer support experience was equally disappointing. One representative assured me that I would receive a 10% coupon as compensation via email, but I never received it. When I followed up, another representative denied that any such coupon could be issued, was dismissive throughout the conversation, and disconnected the call before resolving my concern.
To make matters worse, after I emailed customer support, I received a response stating that my order was eligible for return within 7 days and that I should use the return portal. However, the return portal does not allow me to submit a return request, and multiple customer care executives have repeatedly told me that the order is not eligible for return. The email support team and customer support team are providing completely contradictory information, leaving customers confused with no actual resolution.
This experience reflects a lack of transparency, inconsistent communication, and poor customer service. Instead of resolving the issue, different teams provide conflicting information that cannot actually be acted upon.
I expected much better from a brand that serves healthcare professionals. Unfortunately, based on this experience, I will not be purchasing from Knya again.
I was informed by multiple customer care executives that the order was non-returnable because it had been purchased during the Doctor’s Day sale. However, this restriction was never clearly mentioned during the ordering or checkout process. Customers should be informed of such important conditions before placing an order, not after they request a return.
The customer support experience was equally disappointing. One representative assured me that I would receive a 10% coupon as compensation via email, but I never received it. When I followed up, another representative denied that any such coupon could be issued, was dismissive throughout the conversation, and disconnected the call before resolving my concern.
To make matters worse, after I emailed customer support, I received a response stating that my order was eligible for return within 7 days and that I should use the return portal. However, the return portal does not allow me to submit a return request, and multiple customer care executives have repeatedly told me that the order is not eligible for return. The email support team and customer support team are providing completely contradictory information, leaving customers confused with no actual resolution.
This experience reflects a lack of transparency, inconsistent communication, and poor customer service. Instead of resolving the issue, different teams provide conflicting information that cannot actually be acted upon.
I expected much better from a brand that serves healthcare professionals. Unfortunately, based on this experience, I will not be purchasing from Knya again.
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Just Dont buy
There customer support is really poor no solution of my problem since a week when they have mistakenly sent me ecoflex lite while i have paid and ordered ecoflex scrub and really poor quality of stitching in embroidery even the threads are coming out all this when they charge you 300 Rs for that small embroidery. Please don’t waste your money explore better options like novora.
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Worst customer service
Fraud and scammer site, dont purchase from them, my replacement order they took but not sending the replaced product, and pathetic customer service both chatbot and support executive 👎🏼
Absolutely love this app
Not only is knya my go to scrub brand; i ordered their Chief Women Long lab coat and it fits perfectly , it is comfortable, breathable and most of all classy
And the app is easy to use, navigate anything i might need and keep me updated on the latest products.
And the app is easy to use, navigate anything i might need and keep me updated on the latest products.
Really bad service and customer support
Ordered 2 times, first time they forgot to ship the order until I followed up after 3 days. Next order they send 2XL instead of S and when exchanged product came after 10 days, even though the tag is S, pant measurements are of L, as I have an existing S size pant, I can see the difference. Now they won’t accept exchange as well. Too much time and hassle spent on this brand.
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Knya scrubs
I just ordered ecoflex scrubs, literally the fit is amazing. And the cloth is actually premium, and it is very stretchable than the other scrubs, you should definitely buy it
Poor app, poor support, and no resolution. Very disappointed with Knya.
Absolutely terrible customer service from Knya.
I purchased a white lab coat and requested an exchange from half sleeves to full sleeves. Despite being willing to pay the price difference, the issue remains unresolved.
The app is completely broken. Every time I try to raise an exchange request, it keeps asking me to refresh over and over again. I have been trying since yesterday without success.
I emailed the support team and received no response. I called customer care multiple times (4–5 times in a single day), but either nobody answered or I was told they were busy. What is the point of having customer support if customers cannot reach anyone?
This has been an extremely frustrating experience. A simple exchange request has turned into days of wasted time and effort. For a brand that caters to healthcare professionals, I expected much better service and responsiveness.
I purchased a white lab coat and requested an exchange from half sleeves to full sleeves. Despite being willing to pay the price difference, the issue remains unresolved.
The app is completely broken. Every time I try to raise an exchange request, it keeps asking me to refresh over and over again. I have been trying since yesterday without success.
I emailed the support team and received no response. I called customer care multiple times (4–5 times in a single day), but either nobody answered or I was told they were busy. What is the point of having customer support if customers cannot reach anyone?
This has been an extremely frustrating experience. A simple exchange request has turned into days of wasted time and effort. For a brand that caters to healthcare professionals, I expected much better service and responsiveness.
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Don’t buy from here and don’t recommend to other
I am extremely disappointed with the service provided by Knya. The staff behavior was highly unprofessional and disrespectful. Instead of helping customers properly, they shouted and behaved rudely when asked about delayed dispatches and order updates.
There was no sense of responsibility or accountability from the team. My order was delayed without proper communication, and the staff completely ignored their duties rather than resolving the issue professionally.
Customer service should treat customers with respect and provide clear support, but unfortunately my experience was the opposite. I hope Knya takes this feedback seriously and improves both their staff behavior and order management process.
I order scrub on 2 may till I don’t recived
There was no sense of responsibility or accountability from the team. My order was delayed without proper communication, and the staff completely ignored their duties rather than resolving the issue professionally.
Customer service should treat customers with respect and provide clear support, but unfortunately my experience was the opposite. I hope Knya takes this feedback seriously and improves both their staff behavior and order management process.
I order scrub on 2 may till I don’t recived
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Worst experience
I bought many scrubs from Knya, but your return/exchange options are very disappointing. I had to pay an extra ₹330 just to exchange my scrub size from M to L, which is very unfair. Other websites do not charge extra for size exchanges. Then what is the use of giving offers? Because of this experience, I will not order scrubs from Knya again.
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Review regarding delay order worst app experience
Worst app ! When I ordered XL size they accepted order and i paid money ! I didn’t get Any update regarding the order , Until I raise a query regarding an order update they replied that plz select another size and we don’t have XL size available after one week ! How can i wear different sized scrub ! For next update I have to wait for 24 hours!
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Worst ever
It my humble request to all medical and paramedical staff please, Don’t buy something from this rubbish sellar
They are just trying to plunder you by false propogenda and online ads, i mistakenly buy scrubs in blue color they send two diffrent shadow in blue color both slight diffrent (top and Bottom) in color.
After some time i again buy my scrub from this even after 3 days passed out of delivery of shipment but cant deliver to my adress
It try multiple time to connect with Knya heline and their Dehlivery Agent but they not even talk properly and not even responds to my query .
Helplessness i worked in single scrub in diffrent color (top and bottom)
Thanks Knya
They are just trying to plunder you by false propogenda and online ads, i mistakenly buy scrubs in blue color they send two diffrent shadow in blue color both slight diffrent (top and Bottom) in color.
After some time i again buy my scrub from this even after 3 days passed out of delivery of shipment but cant deliver to my adress
It try multiple time to connect with Knya heline and their Dehlivery Agent but they not even talk properly and not even responds to my query .
Helplessness i worked in single scrub in diffrent color (top and bottom)
Thanks Knya
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Change in color - forest green - ecoflex light dark green in picture but got another shade green
Change in color of my order - forest green - ecoflex light dark green in picture but got another shade green color , I was a frequent buyer from this knya . Now I can’t refund the amount because it is engraved my name . So don’t ever think that we will get exactly same as in pictures in ads . Thank you
It was my last order
It was my last order
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Bad customer service
Had bad experience. Ordered customized scrubs and after 6 days it’s not even dispatched and when asked why the delay the response is we can’t check that with the backend team and a blunt reply it will take 24-48 hours to get dispatched . No basic curtesy to even reply that we will check the reason for delay and get back . Even now I don’t know if it will get dispatched but sad part is I had purchased it for a photo shoot of my clinic and have already paid them for the shoot but there no scrubs .now I’m the one facing financial loss because of their delay .
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Don’t buy stethoscope and very poor customer service
I have just got the stethoscope yesterday and I opened it . I can just hear on the left side and not on the right side. So I wanted to raise a return request for which the app was not supporting .So approached the customer care. They are telling me send photos and asking about if I have purchased warranty. like they are sending a defective peace and then asking me for warranty. Now they are just seeing my messages but there is no reply .
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Alert for not buying scrub from kyna
Very bad application where u r not supposed to raised query or talk to representative about ur trouble
Especially not do pre payment
Because there are no stocks and they accept order and not fullfill on time
I orderd 2 scrubs and they delivered one cheap quality ball pen
And no information about my order where are they or when to they delivered
Especially not do pre payment
Because there are no stocks and they accept order and not fullfill on time
I orderd 2 scrubs and they delivered one cheap quality ball pen
And no information about my order where are they or when to they delivered
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