Kiepsko
Oto treść mojego maila do Koleo, na odpowiedź czekałem 6 dni, kiedy bilety były już dawno wyprzedane:
Usiłowałem kupić z wyprzedzeniem bilety dla siebie i rodziny, jednak koleo usilnie proponowało mi ofertę taniej z bliskimi, co uniemożliwiło wcześniejszy zakup. Nie sposób wyłączyć oferty, bzdura numer 1. Po ładnych kilku próbach postanowiłem kupić bilety pojedyńczo. Ok, szło gładko. Za każdym razem wybrałem miejsce, aby siedzieć obok siebie. Uff, bilety kupione. Po sprawdzeniu biletów okazało się, że aplikacja przydzieliła nam przypadkowe miejsca (mimo że w schemacie wybrane przeze mnie miejsca oznaczone były jako wolne), każde w innym wagonie. Jak ja mam teraz podróżować z 6 letnim dzieckiem
Usiłowałem kupić z wyprzedzeniem bilety dla siebie i rodziny, jednak koleo usilnie proponowało mi ofertę taniej z bliskimi, co uniemożliwiło wcześniejszy zakup. Nie sposób wyłączyć oferty, bzdura numer 1. Po ładnych kilku próbach postanowiłem kupić bilety pojedyńczo. Ok, szło gładko. Za każdym razem wybrałem miejsce, aby siedzieć obok siebie. Uff, bilety kupione. Po sprawdzeniu biletów okazało się, że aplikacja przydzieliła nam przypadkowe miejsca (mimo że w schemacie wybrane przeze mnie miejsca oznaczone były jako wolne), każde w innym wagonie. Jak ja mam teraz podróżować z 6 letnim dzieckiem
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Mr
Maciej
Useless App for Travellers
Utterly useless. Couldn’t make payment with credit card. Adding account credit was the only way to pay. Very complicated I only found an email found about adding credit.
Great app for booking trains in Poland
Easy booking, very good app, been using it for past 3 trips to Poland
Great app
Always lets me book my train to krakow airport unlike many other apps which I can’t
Żart
Ta aplikacja to żart, zawsze tymczasowe problemy z kartą Visa i Apple Pay.
Ciągle pokazuje zły peron odjazdu itd.
Ciągle pokazuje zły peron odjazdu itd.
Customer Service
Customer Service is amazing! They really worked with me on a refund. Great company!
Zalosne
Musieli podpisac kontakcik z flixbusem bo niepoakuje innych połączeń, tylko te z flixtrain. Zalosne
Apple Pay does not work
Now the app is useless, It is impossible to buy a ticket because there is a problem with Apple Pay .
Impressive
Did not think I could be more impressed but had to get a ticket to cover where I thought I wanted to get off in Torun and where I actually needed to get off. Bought ticket for train would already be on and the app figured that out and put me in same seat for extra journey- stress free!
Polecam!
Szybka i bezproblemowa
Kocham
Uwielbiam
:)
It’s a really handy app; I always use it when I need to buy a ticket or check the train timetable
Don’t use this app! Unclear and avoiding responsibility.
I was in Poland traveling with my 70 year old mother trying to give her the trip she has always wanted. I booked a ticket from Warsaw to Krakow and at the end of booking I was asked if I wanted to upgrade to first class. I figured the price was reasonable and I wanted my mother to be comfortable for this 3 hour train ride. It wasn’t until after the tickets were purchased that they said “no seat guaranteed”. I figured that meant 1st class was general seating in that particular sector. When we arrived at the train we tried to sit in first class and we were told we didn’t have a seat. Puzzled, we moved to another seat that said “free” and were quickly told that was reserved. Long story short, the train employees told us that they often over sell tickets for those who don’t mind standing for the trip. I asked what I paid for then when I upgraded to “1st class”. They told me to take it up with Koleo. Koleo quickly denied responsibility and ignored my complaints of my 70 year old mother having to stand for 3 hours on a train. Koleo told me to take it up with PKP Intercity. I will never use Koleo again and you shouldn’t either. They will leave you without a seat and without a care at all about your trip! I stand by this review now more than before due to the incredibly poor customer service I have received from Koleo, including this defensive response from them which shows no intent of ratifying the situation, doing right by the customer, no empathy, or acknowledgement of accountability. Just a deflecting, defensive response. If you’re reading this, just use the PKP app, it’s easy to use, it’s official, and it didn’t leave my 71 year old mother standing for 3 hours like KOLEO did!
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Zadowolony
Zadowolony
Doesn’t work 75% of the time
Buggiest app I’ve ever used gives me errors nearly every time on various pages. I’ve tried logging in/out, reinstalling and nothing has changed it. I think the developers must have stopped supporting for latest IOS?
Good Polish Train App
KOLEO takes the craziness out of the many apps one would need to get around on trains in Poland. Easy interface and it allows you to purchase tickets on the app which is a time saver and takes out the questions. The price for tickets appears to the same as when booking through a respective train application which makes it nice because you don’t have to look at several different apps. The only problem that I found lately is that you are not able to use Apple Pay and if you have a credit card that expires the only way to add or edit the existing one is to delete via website not on the app. Adding the same credit card with updated information is a big fail via the actual app. Please change this.
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Prawie perfekcyjna aplikacja.
Daję 4 a nie 5 gwiazdek ponieważ po kupieniu biletu na 2 lub więcej osób jest trudno potwierdzić ten fakt.
Very difficult
Very very difficult to use. You cant refund your ticket if you made a mistake as it won’t return to your card. The money are somewhere in the app. You cannot use it as if it’s not enough, cannot top up as there’s a minimum amount of 20. And I need only 2 to buy the stupid ticket. You cant return separately a childs ticket. Cant do anything basically. Money lost and time as well. Very difficult app
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Apka Koleo
Najlepsza
