KOLEO User Reviews

Response from developer

You purchased a ticket without a guaranteed first-class seat. This information was displayed before payment and was also included on the ticket you received. We have also provided evidence confirming that the message was visible during purchase. Therefore, it is not true that you were left without information or misled. You decided to purchase a ticket despite a clear message stating that a seat was not guaranteed. If this form of travel was not acceptable to you, the ticket could be returned or exchanged in accordance with applicable rules. KOLEO does not manage train seats, does not determine passenger attendance, and has no influence on the number of passengers traveling on a given train. We sell tickets on behalf of carriers, in this case PKP Intercity. Complaints regarding the execution of the journey are also handled by the carrier, not KOLEO. This is based on the carrier's regulations, which you accepted during purchase. The statement that KOLEO "leaves passengers without a seat" is factually incorrect. You purchased a ticket without a guaranteed seat, were informed of this prior to purchase, and accepted these travel conditions. Please do not hold KOLEO responsible for matters beyond our control and verify this review, as it is misleading to other users in its current form.