KOLEO appears to be a legitimate app. The AppsHunter Legitimacy Score for KOLEO is 88 out of 100 points across 7 verification signals from App Store and developer data.

KOLEO User Reviews

Name: KOLEO
Rating: 4.8 (333 reviews)

KOLEO

Astarium sp. z o.o.

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience82.2% of reviews

Neutral3.3% of reviews

Negative experience14.4% of reviews

~ Based on 180 written reviews from the US App Store.

What users say

Summarized from real user reviews of KOLEO. Based on 333 reviews and a 4.8/5 average, it highlights the 7 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

🚀Convenient and simple
👍Easy to use
🚀Fast and efficient
💰Affordable and good value
🗺️Helpful for trip planning
🔒Secure payment options
💻Intuitive and user-friendly interface

Negative things

🐛Payment issues (Apple Pay, Visa)
🚫Inability to take screenshots of tickets
🤔Confusing date/time selection
🚫Limited payment options for non-Polish cards
🕰️Delayed or cancelled trains not always shown

Is KOLEO Safe?

KOLEO appears safe based on user ratings. AppsHunter Safety Score for KOLEO is 95/100.

This assessment is based on 333 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.6% of ratings point to a safe experience

2.1% of ratings suggest some concerns

3.3% of ratings point to a risky experience

~ Based on 333 App Store ratings for KOLEO.

Is KOLEO Legit?

KOLEO appears to be a legitimate app. AppsHunter Legitimacy Score for KOLEO is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Easy to use

A very convenient application very easy to use quick I love it

Veta69

20 days ago

Response from developer

For us, the best destination is satisfied travelers! 💛 Thank you for your trust and for choosing KOLEO! See you on our next trips! You can contact us anytime! We're here to help and explain everything! You can always write to: help@koleo.pl 🤗☀️

Payments totally broken

Wasted time. Application downloaded, account created just fine but after figuring out what we wanted we got all the way to payment and neither Apple Pay nor credit card worked. Tried a couple times on my phone and again on wife’s phone and all failed. Kiosks in train station were happy to take the same credit card. Tried one more time for return trip and same problem. I give 2 stars instead of a total failure because it is still useful for looking up routes.

LatersMan

24 days ago

Response from developer

What sort of card do you have? It’s best to email us at help@koleo.pl – we’ll check and get back to you.

Kiepsko

Oto treść mojego maila do Koleo, na odpowiedź czekałem 6 dni, kiedy bilety były już dawno wyprzedane:

Usiłowałem kupić z wyprzedzeniem bilety dla siebie i rodziny, jednak koleo usilnie proponowało mi ofertę taniej z bliskimi, co uniemożliwiło wcześniejszy zakup. Nie sposób wyłączyć oferty, bzdura numer 1. Po ładnych kilku próbach postanowiłem kupić bilety pojedyńczo. Ok, szło gładko. Za każdym razem wybrałem miejsce, aby siedzieć obok siebie. Uff, bilety kupione. Po sprawdzeniu biletów okazało się, że aplikacja przydzieliła nam przypadkowe miejsca (mimo że w schemacie wybrane przeze mnie miejsca oznaczone były jako wolne), każde w innym wagonie. Jak ja mam teraz podróżować z 6 letnim dzieckiem

Matagaal

a month ago

Mr

Maciej

mjjjm79

a month ago

Useless App for Travellers

Utterly useless. Couldn’t make payment with credit card. Adding account credit was the only way to pay. Very complicated I only found an email found about adding credit.

Benten14

a month ago

Great app for booking trains in Poland

Easy booking, very good app, been using it for past 3 trips to Poland

Slimak905

a month ago

Great app

Always lets me book my train to krakow airport unlike many other apps which I can’t

Taylorjoe26

a month ago

Żart

Ta aplikacja to żart, zawsze tymczasowe problemy z kartą Visa i Apple Pay.
Ciągle pokazuje zły peron odjazdu itd.

gvyuh8ijugtd

a month ago

Customer Service

Customer Service is amazing! They really worked with me on a refund. Great company!

karob007

2 months ago

Response from developer

Thank you from the bottom of our hearts 💙 Every message like this gives us tremendous energy to continue developing KOLEO 🦋 You can write to us anytime! We're here to help and explain everything! ☀️ Please contact help@koleo.pl

Zalosne

Musieli podpisac kontakcik z flixbusem bo niepoakuje innych połączeń, tylko te z flixtrain. Zalosne

markuscorholius

2 months ago

Apple Pay does not work

Now the app is useless, It is impossible to buy a ticket because there is a problem with Apple Pay .

;) users

2 months ago

Impressive

Did not think I could be more impressed but had to get a ticket to cover where I thought I wanted to get off in Torun and where I actually needed to get off. Bought ticket for train would already be on and the app figured that out and put me in same seat for extra journey- stress free!

Winian

2 months ago

Polecam!

Szybka i bezproblemowa

CocoDior13

2 months ago

Kocham

Uwielbiam

LauraGamerPug

2 months ago

:)

It’s a really handy app; I always use it when I need to buy a ticket or check the train timetable

Bened vasco

3 months ago

Don’t use this app! Unclear and avoiding responsibility.

I was in Poland traveling with my 70 year old mother trying to give her the trip she has always wanted. I booked a ticket from Warsaw to Krakow and at the end of booking I was asked if I wanted to upgrade to first class. I figured the price was reasonable and I wanted my mother to be comfortable for this 3 hour train ride. It wasn’t until after the tickets were purchased that they said “no seat guaranteed”. I figured that meant 1st class was general seating in that particular sector. When we arrived at the train we tried to sit in first class and we were told we didn’t have a seat. Puzzled, we moved to another seat that said “free” and were quickly told that was reserved. Long story short, the train employees told us that they often over sell tickets for those who don’t mind standing for the trip. I asked what I paid for then when I upgraded to “1st class”. They told me to take it up with Koleo. Koleo quickly denied responsibility and ignored my complaints of my 70 year old mother having to stand for 3 hours on a train. Koleo told me to take it up with PKP Intercity. I will never use Koleo again and you shouldn’t either. They will leave you without a seat and without a care at all about your trip! I stand by this review now more than before due to the incredibly poor customer service I have received from Koleo, including this defensive response from them which shows no intent of ratifying the situation, doing right by the customer, no empathy, or acknowledgement of accountability. Just a deflecting, defensive response. If you’re reading this, just use the PKP app, it’s easy to use, it’s official, and it didn’t leave my 71 year old mother standing for 3 hours like KOLEO did!

GasInMyVeins

3 months ago

Response from developer

You purchased a ticket without a guaranteed first-class seat. This information was displayed before payment and was also included on the ticket you received. We have also provided evidence confirming that the message was visible during purchase. Therefore, it is not true that you were left without information or misled. You decided to purchase a ticket despite a clear message stating that a seat was not guaranteed. If this form of travel was not acceptable to you, the ticket could be returned or exchanged in accordance with applicable rules. KOLEO does not manage train seats, does not determine passenger attendance, and has no influence on the number of passengers traveling on a given train. We sell tickets on behalf of carriers, in this case PKP Intercity. Complaints regarding the execution of the journey are also handled by the carrier, not KOLEO. This is based on the carrier's regulations, which you accepted during purchase. The statement that KOLEO "leaves passengers without a seat" is factually incorrect. You purchased a ticket without a guaranteed seat, were informed of this prior to purchase, and accepted these travel conditions. Please do not hold KOLEO responsible for matters beyond our control and verify this review, as it is misleading to other users in its current form.

Zadowolony

Leszek&Iza

3 months ago

Doesn’t work 75% of the time

Buggiest app I’ve ever used gives me errors nearly every time on various pages. I’ve tried logging in/out, reinstalling and nothing has changed it. I think the developers must have stopped supporting for latest IOS?

Denver7171

3 months ago

Good Polish Train App

KOLEO takes the craziness out of the many apps one would need to get around on trains in Poland. Easy interface and it allows you to purchase tickets on the app which is a time saver and takes out the questions. The price for tickets appears to the same as when booking through a respective train application which makes it nice because you don’t have to look at several different apps. The only problem that I found lately is that you are not able to use Apple Pay and if you have a credit card that expires the only way to add or edit the existing one is to delete via website not on the app. Adding the same credit card with updated information is a big fail via the actual app. Please change this.

Bernie 274142