HIGHLY NOT RECOMMENDED
This app is NOT USER-FRIENDLY at all. Customer support failed to resolve the issue and completely unhelpful. I raised the same issue with customer support multiple times, yet there was no progress and no real help.
I eventually recovered my account number on my own, without any assistance from the customer support. After that, when I tried to reset my password, I encountered another issue—I still couldn’t log in because the app says my old device is still registered.
What’s worse is that this exact problem was already reported several times and customer support even called me about it, but nothing was resolved.
Overall, the experience has been extremely frustrating and time-consuming.
EXTREMELY NOT RECOMMENDED.
I eventually recovered my account number on my own, without any assistance from the customer support. After that, when I tried to reset my password, I encountered another issue—I still couldn’t log in because the app says my old device is still registered.
What’s worse is that this exact problem was already reported several times and customer support even called me about it, but nothing was resolved.
Overall, the experience has been extremely frustrating and time-consuming.
EXTREMELY NOT RECOMMENDED.
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Re-KYC problem
You are required to re-KYC via app and inform you that review would take 48 hours (what da 2 days). And then when you check the app, it ask you again to re-KYC. Then when I called the customer service she told me that the 1st ine was rejected and I need to re-KYC again. Seriously!!!! No text or notification that the 1st review was rejected. I have to wait 2 days just to know that.
So much hassle. The re-KYC is a hard stop for you to do any transactions. What if you have an emergency and you need a money, how can we get our money.
So much hassle. The re-KYC is a hard stop for you to do any transactions. What if you have an emergency and you need a money, how can we get our money.
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Unnecessarily hassle
You guys are making things unnecessarily hassle. First, you are not accepting digital National ID, which should be acceptable according to our “great government”, so I had to get other ID for the verification. It was a success tho—until you guys locked my account down after some time for unknown reasons. Called in to your hotline and the representative misinformed me that EWRB branched operate from Mondays thru Saturdays. Guess what? I left home early for nothing ‘cause the branch near us says they operate from Tuesdays thru Saturdays. ISTG I’m closing my account once I got my funds back.
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Poor Experience with Online Banking App
I’m very disappointed with the performance of this online banking app. The app often fails to work properly — especially during fund transfers. The OTP (one-time password) doesn’t arrive on time, and even after multiple attempts, the transaction still fails. This makes it completely unreliable for cashless transactions.
In today’s digital age, users expect smooth and secure banking experiences, but this app causes unnecessary delays and frustration. It urgently needs improvement in stability, speed, and OTP delivery for a better user experience.
In today’s digital age, users expect smooth and secure banking experiences, but this app causes unnecessary delays and frustration. It urgently needs improvement in stability, speed, and OTP delivery for a better user experience.
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Can’t re-KYC via app and customer support is useless
You really have to give it to EastWest for the most useless customer support and technical team. They will require you to re-KYC via app but you can’t click “Continue” to move to the next step. You can’t access your account if you don’t do re-KYC and customer support will just say they referred you to the appropriate department and then no one gets back to you unless you follow up daily. Don’t bank with Komo!!!
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User Friendly Digital Banking Experience
I’ve been using this digital bank app for years now, and overall, it’s a solid choice for anyone looking for a simple, high-yield banking experience.
Unable to proceed after KYC resubmitting
I’m stuck at the “Sorry we can’t update your account” screen after resubmitting some KYC documents last Saturday. Nothing happens when I tap the “Continue” buttom, nor the close icon.
CSR says account is active and just needs me to resubmit my ID but the app won’t let me proceed.
CSR says account is active and just needs me to resubmit my ID but the app won’t let me proceed.
Bank transfer
Good day. I’d like to raise a concern regarding your app. Almost every day, I encounter issues when transferring money. The app always says “transfer unsuccessful, try again later”, and there’s no explanation or reason given.
This has been happening repeatedly, and it makes the app very unreliable. I hope you can look into this matter and provide a clear reason or solution.
This has been happening repeatedly, and it makes the app very unreliable. I hope you can look into this matter and provide a clear reason or solution.
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Unable to Download/Access Komo App After Linking My Cards
I recently linked my cards to my Komo account, but now I can’t download or access the Komo app on my phone. I’ve already tried basic troubleshooting (checking storage, internet connection, and restarting my device), but the issue still persists. I have been doing this for the past year and still cant get it to work. I just want to be able to log in and use my Komo account normally and be able to actually use the online banking and transfer money in and out if ever. But it’s very unreliable, can’t even get the support to get it fixed, what a poor service from the company.
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New update not compatible with small screen phones
New update not compatible with small screen phones. Can only click till forgot passcode. Number 0 is overlapping with version number and is not clickable. Delete button and biometrics also not clickable. You can’t login of you have 0 in passcode.
FT issues and Passcode error
1. Fund transfer always error and “cant transfer this time.”
2. forgot my passcode and have tried all the necessary way to retrieve it: “click forgot passcode”, typed in the OTP, typed in the last 4-digit of the card, typed in the account number, etc. and voilà! Error. Error. Error. A bit frustrated, and there… can’t open it. wrote an email to their support site hopefully to resolve it sooner.
Had to go to the ATM to withdraw.
2. forgot my passcode and have tried all the necessary way to retrieve it: “click forgot passcode”, typed in the OTP, typed in the last 4-digit of the card, typed in the account number, etc. and voilà! Error. Error. Error. A bit frustrated, and there… can’t open it. wrote an email to their support site hopefully to resolve it sooner.
Had to go to the ATM to withdraw.
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Nice
Awesome
Verrification
Your customer service help desk is not helping a customer at all i have a problem logging in to my account and it tales me for ever to get to a live representative when i send an email i get a response after the following business days this the first time that i have encounter trouble with the online banking!! Only your app is givin a hard time to their customer!! I hope that you can fix this cos kts really causing inconvinient in your customers part you ahould assist customer in a timely manner!! Reason why we are callin is we need help not to get a run a round and wast time like what your doin!!!
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Repetitive Questions for KYC
I already answered their questions, but for some reason they keep on asking the same questions and also questioning why I have 6 times transfer out and 0 transfer received. I literally received money every 15th and 30th so I don’t get why are these people harassing people through email about account restriction if we don’t comply.
BECAUSE OF THIS I DON’T FEEL SAFE WITH KOMO ANYMORE.
BECAUSE OF THIS I DON’T FEEL SAFE WITH KOMO ANYMORE.
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Improved, but can still be better
July 9, 2024: Bring back the alphabetical scrollbar in Favorites
I have been using this app since 2020 and they have made a lot of improvements. The app feels a little more stable now compared to before. FEATURE REQUEST: 1) scheduling of automatic fund transfers. 2) Show the full Notes section instead of truncating the text. Place the Notes field below all the other fields and make the popup scrollable.
I have been using this app since 2020 and they have made a lot of improvements. The app feels a little more stable now compared to before. FEATURE REQUEST: 1) scheduling of automatic fund transfers. 2) Show the full Notes section instead of truncating the text. Place the Notes field below all the other fields and make the popup scrollable.
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Worst bank
Worst Customer service - almost a month but nothing is happening. They kept asking for a TPIN sent to my mobile, but I always received it a day after. So the cycle goes on... up until now, no issues are resolved.
Can't also do transfer, transaction history kept debiting and crediting double amounts from my account.
Worst bank ever. If you do not want any hassle, please dont do business with them. Very slow and no course of action to solve your issues and concerns.
Can't also do transfer, transaction history kept debiting and crediting double amounts from my account.
Worst bank ever. If you do not want any hassle, please dont do business with them. Very slow and no course of action to solve your issues and concerns.
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Love this app but sometimes it blocks my access
I don't know why this error happens. It just appears saying there's an irregularity and I have to call the hotline to access my account again because it's temporarily blocked. I called and they said they don't know why and have to reactivate my account so I have to wait for at least 2 banking days. It's a hassle especially when I need my money. Please fix this and hope this doesn't happen often.
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KOMO UI
Been using komo for 4years now. Still prefer this over other digibanks. Super friendly user interface and minimal charges for transfers. Love that they are always notifying whenever maintenance and delays are looming. Quick to reflect transactions so less worries. Love komo. 💜
Not better
I give 4 star because the mobile apps KOMO still not fixed by UI but still better now. However, keep improving the how to be useful or what’s the purpose except savings.
Online banking app
Very convenient to use😍😍To all online banking this was the easiest way to used ..I have so many experiences in any other banks delays transfer or the money is also lost..But this one one is so good
