Clickbaity and Unhelpful
For anyone who wants a simple app to streamline doctor check-ins or consolidate test results, this app is not for you.
The setup used to be streamlined for easy urgent-care check-ins. Now, before you can even open the dashboard, it asks questions that cannot be skipped pertaining to: “biological sex,” (which is confusing nomenclature, especially for people born intersex), weight, and height (it fails to explain why the app needs this if a doctor would check for vitals).
Most egregiously, it has a very clickbaity “see how long you would live” timeline on the top of the dashboard, which is terribly unscientific. It refers to blood pressure readings without explaining where the data came from, and labels as either “normal” or “abnormal” without explaining the criteria. After redownloading the app I could not find any information from my previous urgent care visits, which would seem to be the point of the app in the first place?
The app feels designed to collect and sell data, period. There is nothing about the design that instills trust or conveys any sense of discretion.
The setup used to be streamlined for easy urgent-care check-ins. Now, before you can even open the dashboard, it asks questions that cannot be skipped pertaining to: “biological sex,” (which is confusing nomenclature, especially for people born intersex), weight, and height (it fails to explain why the app needs this if a doctor would check for vitals).
Most egregiously, it has a very clickbaity “see how long you would live” timeline on the top of the dashboard, which is terribly unscientific. It refers to blood pressure readings without explaining where the data came from, and labels as either “normal” or “abnormal” without explaining the criteria. After redownloading the app I could not find any information from my previous urgent care visits, which would seem to be the point of the app in the first place?
The app feels designed to collect and sell data, period. There is nothing about the design that instills trust or conveys any sense of discretion.
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Terrible app that is forced down patients
Not user friendly. Forcing patients to schedule even when at center via app is ridiculous and schedules to different locations or virtual by default wasting energy and time. Not to forget adds fees.Make sure to remove cards and any information stored here to prevent fraudulent charges
Money grab
$50 to reschedule an appointment even though there is no one at the urgent care.
App generates random tests
The app was required for Covid test at action one urgent care. The nightmare started after using the app once. There were multiple tests submitted to the labs using my account. I called the clinic to identify who used my account or it might be hacked. But the clinic told me that it was the app generated various tests using my account. The app and account are deleted from my end and hope it fixes the problem.
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Too many questions
I installed the app for my follow up visit, but I didn’t even have a chance to try it as it started asking me a gazillion questions about my medical history even though I was in the office just a day before. Had to call their front desk instead. Thankfully the doctor managed to provide me a zoom link over email.
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App never opens!!
I had to download this app to use for my sons doctor. It only opens when I redownload it! It’s so frustrating, please fix!!
Gross
Lifetime remaining?? Are you kidding me? So off putting to see that front and center. Wildly inappropriate feature.
Was forced to download this to make a “walk-in appointment” and now am getting all sorts of spam emails from Kyla. Gross to have this app trying to milk as much health data as possible from me to train their AI or whatever. Hard pass.
Was forced to download this to make a “walk-in appointment” and now am getting all sorts of spam emails from Kyla. Gross to have this app trying to milk as much health data as possible from me to train their AI or whatever. Hard pass.
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Buggy app
Buggy app making patients run a whole mile and having issues sitting here and can’t even get in appointment!
Not intuitive and glitched out
Too many steps to confirm an appointment and not able to use at provider
Trash
One of the worst apps ever. It doesn’t even work.
Excellent Urgent Care
I highly recommend this Kyla Urgent Care facility. They are pleasant, efficient and run on time. The care was friendly and professional. They took us back at the time of our appointment which does not always happen. Should you ever need an Urgent Care facility, this is the one to go to.
🚩 privacy practices
This app is run by a new software company with no reputation that crosses boundaries between advertising and health data handling. The following are excerpts from their privacy policy:
“We will share your protected health information with third party ‘business associates’”
“ We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you.”
“ “Protected health information” is information about you, including demographic information, that may identify you that relates to your past, present or future physical or mental health condition and related health care services.”
There are many other ways they list of sharing your data that require your advance, *written* disapproval to stop.
“We will share your protected health information with third party ‘business associates’”
“ We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you.”
“ “Protected health information” is information about you, including demographic information, that may identify you that relates to your past, present or future physical or mental health condition and related health care services.”
There are many other ways they list of sharing your data that require your advance, *written* disapproval to stop.
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Doesn’t work
Hands down worst app I have ever used. Half the time you get kicked off the app for no reason, it can never verify your insurance info and it freezes constantly.
Response from developer
We are sorry to hear you had a bad experience! We have since updated our app to address these issues and encourage you to download it again to see these updates. We appreciate your feedback and it helps us improve.
Cool App
This app is interesting. I started using it for COVID testing but since then it has undergone updates. I use it now for my dr visits at Action and can follow my health on here. Makes it easier to track and manage my health.
Response from developer
Thank you for the review! We appreciate you using our app and we are glad you enjoy our new features! We have a lot more exciting features coming soon!
I got the doctor appt I needed - when I needed it. Amazing
Quick, easy and painless.
Response from developer
Thank you so much for your review!
Hilda herrera
Very helpful and sweet and good employees
Response from developer
Thank you so much for your review! We will make sure to pass your kind words along to our staff.
Cannot reschedule or cancel appointments thru this app
Cannot reschedule or cancel appointments thru this app.
Useless app
Doesn't provide any new information. Joining the video call does not even work from the app. I had to use the zoom link provided in the email after waiting for several minutes for the app to try to connect. There is no way to follow up with the doctor after your call. And they don't provide any notes or follow up after your appointment. It is a waste of space on my device.
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Very convenient
Very fast and convenient way to get a covid test and results.
🤔
I don’t recall installing this…
