LA Metro User Reviews

LA Metro - Official
LA Metro - Official
Los Angeles County Metropolitan Transportation Authority

Customer Experience

Positive experience44.8% of reviews
Neutral10.3% of reviews
Negative experience44.8% of reviews

~ Based on 29 written reviews from the US App Store.

Is LA Metro Safe?

LA Metro - Official appears mostly safe based on user ratings. AppsHunter Safety Score for LA Metro is 72/100.

This assessment is based on 86 user ratings, with an App Store average of 3.6/5.

Is LA Metro Legit?

LA Metro - Official appears legitimate, with a few gaps. AppsHunter Legitimacy Score for LA Metro is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It’s out of control

Line E is dirty, smells bad most of the time. Sodas all over the floor and you can imagine when walking on it first thing in the morning!
The LA Metro authorities CANNOT control it & they need to be changed to more capable people. Not even mentioning the cigarette smoking, Pot smoking & the very loud music that’s been played everyday on LA Metro!!!!
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Garbage app

You can tell zero effort was put into this one and obviously overpaid for under skilled developers. You’d get a better functioning app from a middle schooler using AI than whatever this is they paid millions for. Save yourself the headache and just use Google Maps

No schedule

I just want this app to be easier. I don’t know my estimated day or time of travel. I just want a schedule of the entire antelope valley line with all stops and times for every day that I can choose between.

Almost Pleasant

Took K line today and was pleasant ride, then a rider got on blasting music at Hyde Park stop, the two LA metro employees just waved and said nothing; all passengers on train were instantly annoyed especially Korean tourist on the way to a Fifa game. If staff is t going to do anything about rowdy riders then no one is going to take the metro…
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Not user friendly

It always wants to route me through unsafe area. I have a specific route I like to take because it’s a safe route. Even though I know it’s possible because that is the route I go, it wont show it as a possible option. There are more ways together places than just what this app says. We should be able to say what route(s) we WANT to go.
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Good for time info but not directions

This app will give you the right bus and time I go but if you use the navigation, it does not ensure you are on the proper corner and gave me wrong information for the 28 Century City line. It cost me to miss my bus cus I was standing where it told me to vs across the street where it actually is. And I only went across the street because there isn’t even a metro stop where it told me to wait, but like a dummy…I waited. lol. Great otherwise.
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Finally!

Honestly, this app is rad. I love seeing the live train and bus locations!!! I don’t have to guess if my ride is 2 mins away or 20 mins away. The throne restrooms are also useful but I’d love to see my access code within the app, so please look into making an upgrade for that.

LAX directions are terrible

The app says get on a bus upper level. There are no busses. The column downstairs says it stops there. Again no busses. Terrible directions

Not accurate

The Live Location feature is not accurate at all. The overall user experience is not great. Very buggy, very glitchy. The only reason I downloaded this is for the Love Location feature to see where my bus is and I’ve been told my bus is 10 mins away for 30 minutes, the bus icon keeps jumping from 1 stop away to never departed
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Unfriendly ,

No logistics

Great App! Glad you moved away from the user paid Transit App

For an initial release, this app has all the core features I was hoping for and more! Looking forward to future updates.

It never made sense for LA Metro to move to the third party “Transit” app and have users pay for the important features that made the app useful. The $240k savings on Metro’s end was not worth putting the burden on its riders to pay.

Keep this app team funded!
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Very dangerous at night

Metro has a D line that is new and clean and shiny and only has seven stops. On the other hand, the A line is dirty, stinky, and dangerous, especially at night. You will enjoy the A-line Metro experience of watching drunk people fight, men peeing between the cars, passengers smoking pot, and selling drugs. If you are a woman, you need to carry protection because there is a lot of sexual harassment that occurs on this train and you will be approached by creepy dudes. There is never Security on the train and the hotlines do not respond. Be extremely careful when riding the A-line, especially at night.
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Transit is better

Not sure why you had us switched to Transit and then took it away from us, only to give us an inferior app. It is bloated with so much BS that I can’t customize out of. An effective transit app should not need a tutorial at any point to learn how to use it. Stations should be prioritized over points of interest in search results. I want the option to only have the rail system, but I get buses, no matter where I go in the app, despite having opted out of that. And somehow the orange line is not grouped with the rail system as it should be. Not worth the headache.
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Great app!

It’s easy, clear and convenient. I love it.

Exceptional Transit App for Metro!

I’ve tried so many different transit apps to get around on the Metro, but I always find myself confused and not liking the UI. This app has a visually pleasing and intuitive UI! It’s got great commuting features, and I feel like I can rely on this apps accuracy since it’s straight from the MTA (LA Metro). Been waiting for this for so long, and I’m so glad it’s finally here.
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Excellent debut!

It takes testing teamwork and communication to make an app easy to use. Kudos to the teams involved

Horrible

Horrible app. The app won’t let me select several days ahead nor my selected time. What good is it if I can’t select a time a few days ahead for possible itineraries.

Interface is a little bit confusing, though an improvement

The new layout looks nice, and eventually I find out how to save my favorite stops, but there’s no easy way to organize them.
Also, I can’t see different directions on the same saved stop. And I can’t seem to be able to save the stop on the other side of the street to get that either way. So I could use a little bit more work. Also, when tracking a ride, it seems to take you to a map with no way to get back to the application so you have to close the app and reopen it to get back to the main interface for the app.
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Awesome app!!!

This is going to make traveling on transit in LA *SO* much easier!!! Thank you!!

About time!

Great app that brings a lot of useful information together in one place. Looking forward to future features! Great job LA Metro team.