Compliments and Suggestions for the Metro Line from Long Beach to LAX
I would like to compliment Metro on providing transportation that connects Long Beach with the greater Los Angeles area and makes traveling to and from LAX more accessible and convenient for the community. Reliable public transportation is important for residents, commuters, airport employees, and travelers, and I appreciate the work that goes into keeping the system running.
I would also like to offer a few suggestions to help improve the passenger experience. One concern is the presence of individuals experiencing homelessness who may be sleeping on the trains for extended periods, along with the strong smell of marijuana that sometimes makes the riding environment uncomfortable for other passengers.
A few recommendations for improvement:
* Increase train security and ambassador presence: Have trained personnel regularly ride the trains and respond to concerns in a respectful, professional manner.
* Enforce the no-smoking policy: Consistently address marijuana smoking and other smoking on trains and at stations to keep the air clean and comfortable for everyone.
* Provide more frequent cleaning and odor control: Establish routine cleaning and prompt response to reports of strong odors or unsanitary conditions.
* Connect people experiencing homelessness with support services: Work with outreach teams to connect individuals with shelter, mental health resources, and other appropriate services while keeping trains available for transportation.
* Make reporting easier: Provide clear instructions for reporting smoking, unsafe behavior, and unsanitary conditions so passengers can request assistance without having to confront anyone directly.
My intention is to support a Metro system that remains welcoming, safe, clean, and comfortable for everyone. All passengers deserve to travel without being subjected to strong marijuana odors or feeling uncomfortable during their commute.
Thank you for your continued efforts to improve public transportation and for considering these suggestions.
I would also like to offer a few suggestions to help improve the passenger experience. One concern is the presence of individuals experiencing homelessness who may be sleeping on the trains for extended periods, along with the strong smell of marijuana that sometimes makes the riding environment uncomfortable for other passengers.
A few recommendations for improvement:
* Increase train security and ambassador presence: Have trained personnel regularly ride the trains and respond to concerns in a respectful, professional manner.
* Enforce the no-smoking policy: Consistently address marijuana smoking and other smoking on trains and at stations to keep the air clean and comfortable for everyone.
* Provide more frequent cleaning and odor control: Establish routine cleaning and prompt response to reports of strong odors or unsanitary conditions.
* Connect people experiencing homelessness with support services: Work with outreach teams to connect individuals with shelter, mental health resources, and other appropriate services while keeping trains available for transportation.
* Make reporting easier: Provide clear instructions for reporting smoking, unsafe behavior, and unsanitary conditions so passengers can request assistance without having to confront anyone directly.
My intention is to support a Metro system that remains welcoming, safe, clean, and comfortable for everyone. All passengers deserve to travel without being subjected to strong marijuana odors or feeling uncomfortable during their commute.
Thank you for your continued efforts to improve public transportation and for considering these suggestions.
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Good app
Finally a good metro app
Perfect for first time visitor!
I used this for getting around LA during my three day visit. I stayed near the Hollywood / Vine Metro station and went to Lucas, LACMA, Getty Center, and AFI Fest, all by subway or bus. App made it very easy for this 70 yo woman to plan routes, schedule trips, and navigate my way around by myself. Thank you!
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reliable
customer service satisfactory
A bad app to match equally bad service
Los Angelinos deserve better
Maps and stop locations
This organization needs to show on its maps exactly where to pick up buses. Especially where they have spread out stations like Canoga park with 5 sites spread over three streets.
LA METRO AWESOME SAUCE
Accurate bus times 9/10 times. Accurate train times 10/10 times. Great routing. Awesome app design, user friendly and all that good stuff. Use the app, love the app, and maybe even marry the app. Romantically binding you to your next love, public transit.
XOXO
Leonidas Karandreas: Transit Lover
XOXO
Leonidas Karandreas: Transit Lover
Pee on seat
Car 4210B E-line has pee on the seat.
Driving is a choice
Why not let someone else do the driving while we take in the city life with all its strengths and weaknesses. Can’t live in a bubble here. And you can highlight your experience while visiting planet Earth.
Makes a Chaotic System Usable!
Although LA Metro may be very inconsistent in its performance, its app is not! This app has helped me catch my train many times and has never failed me yet. The alert system is very reliable, helping me to plan for service disruptions ahead of time. It also integrates very well with Metrolink and Amtrak service to ensure transfers are made smoothly!
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No
granted, I literally just downloaded this app.
The fact that I can’t go on a grid, find the specific metro line or bus I want to use, and check the real time arrivals, is poor app design.
it made it incredibly difficult for me to even look and find the information I want.
It seems I have to "plan a trip".
maybe some people like doing it this way.
To me it feels like a bloated application that doesn’t look at how people really use the information that they have.
Update:
I found the grid map. But I don’t see metro rail lines anywhere on it. There are only bus stops. I need information on the Metro rail lines. it continues to disappoint.
The fact that I can’t go on a grid, find the specific metro line or bus I want to use, and check the real time arrivals, is poor app design.
it made it incredibly difficult for me to even look and find the information I want.
It seems I have to "plan a trip".
maybe some people like doing it this way.
To me it feels like a bloated application that doesn’t look at how people really use the information that they have.
Update:
I found the grid map. But I don’t see metro rail lines anywhere on it. There are only bus stops. I need information on the Metro rail lines. it continues to disappoint.
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Useless
Lines don’t load. Status of a train station doesn’t load. (When it sometimes does, it doesn’t actually include the timing of the trains! It says there are no lines that go to that station… um, yeah, what?)
Routes usually won’t load either, and again, when they finally do, they don’t include trains. TLDR trains are screwy, and buses barely work either, so what’s the point?
Routes usually won’t load either, and again, when they finally do, they don’t include trains. TLDR trains are screwy, and buses barely work either, so what’s the point?
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Inconsistent.
Multiple times I’ve had drivers just ignore me for no reason despite being a literal foot away from the doors. The lights weren’t even green nor were the vehicles full. Horrible.
Application
Application is so convenient and accurate
The drivers very rude but praying for better days
The drivers very rude but praying for better days
Inaccurate times
Varying times for metro arrivals. The app mentioned that my train would come in 8 minutes, then it never came. The screens at the station said 37 minutes. I ended up calling an uber and saw my train arrive as I was leaving. 🙃
unreliable
the timing in this app is as unreliable as the entire metro system.
Totally free!
I deleted the Transit app & replaced it with this, thank you "LA Metro - Official."
Riding the bus is cool and better than paying high gas prices
I decided to take the bus today because of the high price of gas. It was easy with the app and the digital tap card. I’ll be taking it at least 2 days a week from now until gas is cheaper!
Love love love!
As someone from a small town in NC and have trouble initially with “sense of direction” - LA Metro has came in handy. Especially having actually pictures of what the stops look like and where they are!
I’ve came a long way using public transportation since using this app.
I’ve came a long way using public transportation since using this app.
Bad directions
App told me the stop was to the left of the train station. Well it was to the right.
