Don’t use app you’ll get booted
You park. You pay thru the app.
When you are back you are booted.
You pay $75 to remove. The technician tells you the app showed you the next door parking ( also LAZ ). Don’t rely to apps gps location.
You contact LAZ. They deny the location is theirs ( which also have their signs everywhere). Their response is “we can pay your original $5.60 if you like”. They do not mention their subcontractor (partner in action) Empire Parking Services.
So the app is useless. The customer service very low quality.
Stay away from LAZ. Unreliable
When you are back you are booted.
You pay $75 to remove. The technician tells you the app showed you the next door parking ( also LAZ ). Don’t rely to apps gps location.
You contact LAZ. They deny the location is theirs ( which also have their signs everywhere). Their response is “we can pay your original $5.60 if you like”. They do not mention their subcontractor (partner in action) Empire Parking Services.
So the app is useless. The customer service very low quality.
Stay away from LAZ. Unreliable
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Hard to use app to get out of the garage
Can’t scan the code directly from the app, you need to scan a QR code to scan the ticket QR code. This is ridiculous
Apple Pay
What is going on with this horrible app. Apple Pay not supported??
Pointless
This ridiculous application allows you to book a maximum of one day. What is the point.
I can’t create an account
The app doesn’t allow me to create an account because the app doesn’t allow my phone number (or perhaps the syntax of my phone number.) There’s no way around this block.
The best
Exelente
Extending Remote management of parking at Port Jervis NJT train station
Once I figured out how to use this LAZ Parking App it is so helpful. I move between NYC and Montague NJ via NJ Transit between NY Penn Station and Port Jervis NY. This LAZ APP allows me flexibility in deciding on the days needed to park my car at Port Jervis while I am in NYC.
I had been relying only on the LAZ Parking machine at Port Jervis which didn’t allow a way to extend my parking as needed. Parking via my car’s license plate and description is much easier than parking by space.
Thank you,
Joan Adams
I had been relying only on the LAZ Parking machine at Port Jervis which didn’t allow a way to extend my parking as needed. Parking via my car’s license plate and description is much easier than parking by space.
Thank you,
Joan Adams
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Worst Customer Service
App doesn’t work
Default settings are not maintained
Website (where they tell you to go) also doesn’t work
Customer Service phone and email gets no response
Default settings are not maintained
Website (where they tell you to go) also doesn’t work
Customer Service phone and email gets no response
Card problems
4 tries to get card accepted
New
Works well
Jersey city parking
Despite working in an overly congested area of downtown Jersey City aka the new busy manhattan… this lot is the best! Its valet, which takes the burden of driving around searching. Every staff member is extremely patient & careful with your vehicle! Not giving 5 stars cause the app needs to offer more options & work better!
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Joel
Great guys working these and great service
Price increase
No 8 hour parking option and price increase is without notice.
Excellent app
Wonderful way to reserve parking in advance, easy in easy out at location.
Does the job but..
Very buggy app. The search and favorites functions haven’t worked for a while.
App is terrible
I always receive an error has occurred error on this app.
Easy access
Entry with license plate easy
Terrible app in the year 2026
Can’t believe this app is still so incredibly buggy, non functional, unprofessional with the most pop ups and hurdles to cross just to park. It’s an embarrassment that metro north uses it
So many bugs
App crashes when trying to select location from recent or favorites, only books on search
Not great
Not a great app, sometimes I get a notice that “online reservations are not available” but where I park they always should be. Also using favorites or recents just stopped working for me so I must manually search parking zones every time.
