Not working
Just arrived for our stay at the hotel and the app is not working at all. Butler nor staff can seem to figure out what the problem is or when it is expected to work but MLS can schedule dinners, place orders, or sign up for any spa and tours. Putting a damper on our trip already
App Doesn’t Work
After using the app for a few days without issue, it all of a sudden stopped working. I was getting error messages on most pages of the app and couldn’t access anything. I logged out and now I get an error message when trying to log in. The button in the app to request assistance with the app doesn’t work, and the button on this app page to request assistance also brings you to an error page. I’m hoping this app doesn’t reflect on how my trip is going to go.
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Unable to access
I could not access the app because my wife was already registered to our account under our reservation number. Apparently only 1 person can register per reservation. I tried to reach out for support but the ticket creator would not let me send a request. Probably the worst app I’ve ever used.
Junk
Could not be worse. The room service menu was blank. Was told “redownload the app”. Cancelling the rest of my stay. Avoid.
Worthless
App is worthless, unable to book excursions through or dinner reservations! Had to delete the reinstall just to see my name. STILL unable to book stuff! What’s the point of this app?
Broken
This version is broken. It does not display the billing information on the iPhone devices. When tried the app crashes.
Le Blanc is Awesome
We all know le blanc is an awesome resort. No kids, top tier food and drinks for an all inclusive, beautiful venue and great service. The app worked great, however just note the following:
DO NOT activate account on the app until after you’ve checked in and your wristbands are activated. You must check in for the app to work as intended.
DO NOT activate account on the app until after you’ve checked in and your wristbands are activated. You must check in for the app to work as intended.
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Never Works
Day 3 of staying at Le blanc and the app doesn’t work at all and what’s the point of making me download this app when I can just physically talk to someone in concierge?
Re-sign in to get app working
When the app isn't working with infinite loading, try signing out and re-sign in. It would make the app working.
App is worthless
The app won't allow me to make reservations for restaurants. I've paid THOUSANDS of dollars for this resort and am told I can only make reservations through the app before the trip and nothing loads. Spinning and then results in a blank screen and frustration
Worst app ever used
The absolute worst app and initial customer service I have ever received. You have to wait for about two minutes per screen and then when you get to dining for example it’s totally blank. On first entering I could ‘find reservation’ which was great. Now it is asking me to confirm reservation number. I enter the confirmation number emailed to us and it doesn’t accept it. I ring the suggested help number and am sent to some medic necklace purchasing line! Truly appalling. Not looking forward to the stay if this is the level of detail they offer.
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Terrible, terrible app
Trying to schedule our reservations ahead of time and the tabs don't load or work correctly. So far i haven't been able to view the restaurants, reserve or schedule any excursions. I also cant find an email address to report the issue. Super nervous about getting there and everything is full. Deffo needs an upgrade or back up system so customers can schedule ahead of time seamlessly
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Use this app asap
After you book your reservation, you have to schedule all your exercise classes and spa treatments because they fill up very quick. Use the app to get your appointments!
Blank Error Screen
I have tried multiple times to log in. Even after resetting my password, the app doesn’t allow me to log in. I just get a blank error message.
It doesn’t work
We’re here and it doesn’t work. Nothing works. Just blank screens. Says I have no reservations when I do.
It doesn’t work
The app has worked a total of 5 minutes during our stay. It almost never leaves the loading/spinning splash screen and when it does, a small fraction of the features work. This app would be great if it worked!
Best experience
In the eleven years that I’ve been an apple customer I have never felt compelled to leave a review for an app or product. Le Blanc Cabo was such a wonderful experience. All inclusive, no children, a butler for your needs, and the NICEST staff you will EVER come across. I got to try food and drinks I might not have tried at home that’s to the different restaurant options on resort. I also loved that you could book excursions through the app which was nice to have as an addition option. I had the time of my life here and I don’t want to leave.
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BEWARE! Super unreliable app.
Beware the app is super glitchy. It constantly loads non stop after every click. Also made reservations at night the next day the app did not save them and told me I did not have reservations. Make sure to call and confirm whatever you do on the app. Super unreliable.
App is sluggish and buggy
This is just a review of the app, not the hotel itself.
The app is slow and buggy. I’ve had to uninstall/reinstall the app to get it to work correctly.
Other issues:
- If you tap on an event in the planner to view more details, the ‘X’ to close the view is the same color as the top margin, so you can’t see it. You end up fishing around the page until you find it to continue.
- Many pages are very slow to load.
- Selecting a particular hotel isn’t very intuitive. You click the name at the top expecting a dropdown, but instead a scrolling selector appears at the bottom.
The app is slow and buggy. I’ve had to uninstall/reinstall the app to get it to work correctly.
Other issues:
- If you tap on an event in the planner to view more details, the ‘X’ to close the view is the same color as the top margin, so you can’t see it. You end up fishing around the page until you find it to continue.
- Many pages are very slow to load.
- Selecting a particular hotel isn’t very intuitive. You click the name at the top expecting a dropdown, but instead a scrolling selector appears at the bottom.
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Crap
This app is probably the worst app I’ve ever tried using! It takes FOREVER to load and then you’re not able to do anything on it. Everything is blank. And my reservation information is completely incorrect. It says my reservation is at a completely different resort, not in Cabo, but in Cancun. Needs SERIOUS work!!
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