Ceasing USA operations
“For over a decade, Eargo, Lexie and Go have been dedicated to democratizing access to high-quality hearing care. It is with a heavy heart that we reach the end of this journey and are unable to continue supporting our customers beyond October 2026. Thank you for placing your trust in us over the years.
Sincerely,
The LXE Hearing Team”
Sincerely,
The LXE Hearing Team”
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Will miss U
So sorry you will be no longer around as of 10/26. I have had great hearing results since I started using them in April 2024
Lexie business is kaput, NO support of any kind after October 2026.
Almost brand new devices soon to be mini-boat anchors for a goldfish tank.
Sorry to see you go!
Really going to miss your help. I’ll only use your aids when there is something worth hearing. That should make them last forever. Thanks.
Doesn’t Connect half the time
The app is great when it connects to the hearing aids allowing selection of programs , balance and equalizer; however, it often cannot find them even though they are clearly connected via Bluetooth. Unpredictable and unstable app.
Enjoying Lexie, but concerned
I saw yesterday (by coincidence on a Facebook post) that Lexie is moving operations out of the US. It seems others learned of this distressing news directly from Lexie, but I received no such notification! I would like to understand the ramifications of this news to loyal customers, and what we may get expect in the way of changes. I’m so upset! I really love my hearing aids and greatly depend on them!
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Terrible Support when I call, they hang up the phone
I am unable to continue trying to get this Hearing Aide working. I am not new to Hearing Aides as a war Hearing Aides since 1973. When I worked on helicopter in the military now, I have a disability with high frequency loss. So this set of Hearing Aide cost me over $1000 and rent a car for Support to figure out how to work this thing the Support we hang up the phone on me. My suggestion is please do not order this item. I would withdraw this comment if someone calls me to fix my problem. OK RENT Pinao.
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Easy ordering
Excellent service outstanding
Undesirable default streaming on Lexie B3 hearing aids
I do not like or want the automatic streaming of phone and media to the hearing aids. The iphone itself provides better quality sound and has less impact on the aid’s batteries. Hearing aids are for hearing assistance not another set of earbuds. B2 hearing aids permitted streaming to be turned off through MFi settings under Accessibility. This doesn’t seem possible with the new B3s. I have to turn streaming off in two separate operations each time I put them on. Not good. There don’t appear to be any settings in the app that addresses this defect.
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Lexie 2 app
The app has not been very good for me always having trouble keeping my hearing aids working and staying connected.
Finer control please.
I recently purchased a pair of the B3 hearing aid. In the future could you add a more step control for the volume and the tone controls like are available for my B2's?
Thanks.
Thanks.
Can not login or sign up
This new update has made my dad‘s life worse because he’s not able to get into the app to change the settings of the hearing aid to fix issue in right hand side Hearing aid earplug. There is no way to fix it. I don’t know how it can be happening in the era of LLMs. Good hardware and not so good software.
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App awkward
App difficult to use. Entering info causes screen to bounce around
Replenishing supplies, etc.
I am using my hearing aids on a regular basis. I am also thankful for the support I have received from Lexie (Analisa & Precious). Being able to hear better is improving my quality of life.
No longer works with Lexie H1 aids
The app no longer works with Lexie H1 hearing aid which is what I use. Reset my phone, the aids, etc. always give a connection error in the app now.
Customers service very poor
The hearing aids are fair. They are not that clear as I expected from Bose. But the worst is their customer service. Quick story: I was opted out of their rewards program because I couldn’t understand the rep who called me whose accent was not Midwestern or any other from the USA. I just hung up. Two days later when trying to get back in, I was told once out, your out. Really? I told them never to call me again.
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Horrible App
Only one slider for EQ and the slider doesn’t slide.
You have to call for setup because the setup instructions have nothing to do with reality and the hours to call are limited.
Bottom line.. don’t buy this brand. Absolutely horrible.
You have to call for setup because the setup instructions have nothing to do with reality and the hours to call are limited.
Bottom line.. don’t buy this brand. Absolutely horrible.
App
This app is horrific. My right aid is always discontinued. I have to reinstall the app every morning. The app destroys the entire experience. Apple air pods are just as good if not better. Just a shorter battery life. Extremely frustrating
Venal datamining
Seriously, look at all the extraneous data Lexie collects! Disgusting.
Not a great app
Hearing aids used to pair with my old phone but won’t with this one. Tried everything. It’s so inconsistent with this app.
