The worst customer service
I have received incorrect size dress and then I requested for return but it took 9 days to pick up my product. Whenever i reach customer support they always tell me to wait for 48hrs but they won’t solve the issue. After the pickup of my product the delivery agent has some issue in updating the return picked up product so till now I didn’t get my refund amount and the customer support is asking me to wait and wait ….its an never ending waiting. The product has been collected from me but i didn’t get my refund amount. I have to keep on reaching the customer support daily but they always says me to wait for 48hrs
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Response from developer
Hi, Sorry to hear that! We request that you please help us with your order number at care@libas.in. We will get back to you at the earliest.
The worst customer service
I have received incorrect size dress and then I requested for return but it took 9 days to pick up my product. Whenever i reach customer support they always tell me to wait for 48hrs but they won’t solve the issue. After the pickup of my product the delivery agent has some issue in updating the return picked up product so till now I didn’t get my refund amount and the customer support is asking me to wait and wait ….its an never ending waiting. The product has been collected from me but i didn’t get my refund amount. I have to keep on reaching the customer support daily but they always says me to wait for 48hrs
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Useless App
I’m genuinely frustrated with the Libas app experience. I had downloaded it a few months ago, but it never opened properly, It would just get stuck on the loading screen. I eventually deleted it thinking it might be a temporary issue.
Today, I decided to give it another try after seeing repeated promotions about app-only offers, but I’m facing the exact same problem again. The app still doesn’t open and freezes at the same screen every time.
It’s disappointing because I regularly shop from your website without issues, but the app—despite being heavily promoted—simply doesn’t function. Launching and promoting an app that isn’t usable creates a very frustrating experience for loyal customers.
I hope this issue gets fixed soon because right now, the app is completely unusable.
Today, I decided to give it another try after seeing repeated promotions about app-only offers, but I’m facing the exact same problem again. The app still doesn’t open and freezes at the same screen every time.
It’s disappointing because I regularly shop from your website without issues, but the app—despite being heavily promoted—simply doesn’t function. Launching and promoting an app that isn’t usable creates a very frustrating experience for loyal customers.
I hope this issue gets fixed soon because right now, the app is completely unusable.
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Response from developer
Sorry you're unhappy with your experience. We're investigating and want to fix it. Could you please share the details with us at care@libas.in
App not working
The website experience is extremely poor. It keeps hanging and logs me out without any information or warning. I’ve been trying to place an order for the past 5–6 days, but I’m completely unable to log in. The OTP does arrive, but even after entering it, the login fails. Because of these constant glitches and crashes, I haven’t been able to place any order at all. The website really needs urgent technical fixes.
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Response from developer
Hey, thanks for writing a review. Sometimes, the app may be slow but such instances are rare. If it happens too often, please let us know at care@libas.in. We'll have things investigated.
Bad service and wastage of time
Their service is really slow . First I canceled my order before it was shipped but they didn’t process my cancellation request after 3 calls and 3 emails . Then they deliver my order 5 days after the delivery date they gave me at the time I placed the order. And now my return request is not being processed. I will never order anything from libas from now on they started a large scale business but they can’t even handle it . I’m sorry to say this but your service is too bad
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Response from developer
We're deeply sorry to hear about your experience. As discussed, please allow us some time to arrange the pickup.
