Unprofessional Delivery Service
Hi, I placed my order on 6 August and received it today, 13 August, after much difficulty and continuously requesting for follow ups with your customer support team on Instagram as your helpline number was going unanswered multiple times. On tracking the order, I received the update that my order has arrived the locality on 8 August and took 5 days thereafter to arrive at my doorstep. On 12 August the courier agent gave me a miss call around 11:40PM and instantly marked the delivery as ‘attempted but receiver did not answer call’ while this was not the case. Firstly, that is not the right hour to hand over a delivery and the manner in which the agent marked it was completely unacceptable. Today morning, I repeatedly called the number after receiving a text message that the order would be delivered again today however, all the calls were disconnected which I later realised that the agent had blocked my number for a reason I still do not understand. As initially mentioned, I received the order today, at 8:50PM and on asking the agent why were the calls answered and my number blocked, he was highly unpleasant and rude and even used threatening language at me. When we purchase a product, specially with a brand like yours which is highly known and appreciated, there is a trust factor that comes into picture. This was the first time I placed an order with your brand and unfortunately will be my last time not for the product but for the absolute horrible experience that I had with your delivery service provider.
Kindly look into this matter as it’s a safety concern with the threatening behaviour that the agent showcased and is highly unprofessional and frightful!
Kindly look into this matter as it’s a safety concern with the threatening behaviour that the agent showcased and is highly unprofessional and frightful!
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Response from developer
Hi, Sorry to hear that! We request that you please help us with your order/shipment number at care@libas.in. We will get back to you at the earliest.
Poor after sale service
I was a good customer to them until there was no return. Due to sizing issue, I had to raise return request and they haven’t arranged any return for this product for last 3 weeks, i am calling every 2nd day they keep saying their delivery partner is not following orders. My 2100 rs are now stuck and i am forced to keep an item that doesn’t even fit me. Poor Pathetic and highly unprofessional. I will lodge a formal complaint in consumer forum against you guys.
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Response from developer
Hi, Sorry to hear that! We request that you please help us with your order number at care@libas.in. We will get back to you at the earliest.
A very bad app developers for this Libas app!!!👎
Libas app user experience is pathetic. Because app couldn’t filter products properly. 1. I tried applying size it is listing all products with and without my size in mu recent days (On purple sale days)
2. If I apply two things like filtering and sorting then I will be very nervous to be honest because Libas app will not going to do this! Though it got applied at first if i swipe 10 kurtas then screen will start giving me same dress again and again to infinity times as per my swipe!!!
3. App login is basic to store liked products and to store products in the cart, but for the very first I’m seeing an app with dummy login like when I add any products in my cart and in my wishlist and when I delete the app and reinstall that, then my all products in the wishlist and cart got vanished!!!!!
I couldn’t able to filter products properly the basic need is not satisfied!!! Them wishlist products are for future use that itself got vanished! What the heck this app is!
Last but not the least, product quality is amazing Libas! But to be honest be genuine with you regular customer 🙋♀️, please hire some good developers and Quality Assurance for this app 🙏 DOT
2. If I apply two things like filtering and sorting then I will be very nervous to be honest because Libas app will not going to do this! Though it got applied at first if i swipe 10 kurtas then screen will start giving me same dress again and again to infinity times as per my swipe!!!
3. App login is basic to store liked products and to store products in the cart, but for the very first I’m seeing an app with dummy login like when I add any products in my cart and in my wishlist and when I delete the app and reinstall that, then my all products in the wishlist and cart got vanished!!!!!
I couldn’t able to filter products properly the basic need is not satisfied!!! Them wishlist products are for future use that itself got vanished! What the heck this app is!
Last but not the least, product quality is amazing Libas! But to be honest be genuine with you regular customer 🙋♀️, please hire some good developers and Quality Assurance for this app 🙏 DOT
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Response from developer
Sorry you're unhappy with our experience. We're investigating and want to fix it - please share the details with us at care@libas.in for help.
The worst customer service
I have received incorrect size dress and then I requested for return but it took 9 days to pick up my product. Whenever i reach customer support they always tell me to wait for 48hrs but they won’t solve the issue. After the pickup of my product the delivery agent has some issue in updating the return picked up product so till now I didn’t get my refund amount and the customer support is asking me to wait and wait ….its an never ending waiting. The product has been collected from me but i didn’t get my refund amount. I have to keep on reaching the customer support daily but they always says me to wait for 48hrs
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Response from developer
Hi, Sorry to hear that! We request that you please help us with your order number at care@libas.in. We will get back to you at the earliest.
The worst customer service
I have received incorrect size dress and then I requested for return but it took 9 days to pick up my product. Whenever i reach customer support they always tell me to wait for 48hrs but they won’t solve the issue. After the pickup of my product the delivery agent has some issue in updating the return picked up product so till now I didn’t get my refund amount and the customer support is asking me to wait and wait ….its an never ending waiting. The product has been collected from me but i didn’t get my refund amount. I have to keep on reaching the customer support daily but they always says me to wait for 48hrs
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