Literally does not work
It says it’s logging me in and then…
Get it? Nothing. Nothing happens. A screen with no information, no menu, and no way to log out or refresh to try again. It’s been like this for months. Not like it was great when it did work - all you could do was check the balance. Just why?
Get it? Nothing. Nothing happens. A screen with no information, no menu, and no way to log out or refresh to try again. It’s been like this for months. Not like it was great when it did work - all you could do was check the balance. Just why?
Worst app
I can log in about 10% of the time
Links to information don’t work
The links to understand what things are eligible for certain claims, etc. don’t work. Which is very frustrating when they deny something and don’t say why.
Broken
Application never works, use online or move your money. Unless you’re locked in, well then good luck.
App doesn’t work!
I want to know what my financials are doing, but for the last two or three months, I have not been able to even get on this app. I’ll call customer service and they’ll be glad to give me the information but it’s just sad that I should have to! What’s going on guys?
One of the worst apps/websites I’ve ever seen
Horrible set up and not easy to navigate or find anything. I’ve never seen such a poor app and the website is just as bad. I was transferring and account and glad I am done with this organization. The app is truly reflective of the poor customer service offered at every level.
Not user friendly
This app is by far the least helpful app ever and their website isn’t much better.
Broken
Haven’t been able to login for months now, maybe over a year. This is a sad state of affairs for any business in 2026. No excuses.
App needs work
This app and website needs modernization. This is 2026 come on almost every single financial institution has modern technology with their website websites and apps.
Locks Up constantly
After logging in, the app just “freezes.” It’s been terribly slow in the past but now it’s essentially useless.
Their web portal is better, but only marginally so - still slow, clunky.
If my employer didn’t use this financial group for my 403(b) I would avoid this company.
Their web portal is better, but only marginally so - still slow, clunky.
If my employer didn’t use this financial group for my 403(b) I would avoid this company.
Horrible app
This app works maybe 10% of the time. It almost always doesn’t let me in to see my information. I have to use the website. They really need to work out the kinks. All my coworkers have the same issue with this app. Please fix it!
Broken
Doesn’t work within the last 2 weeks
Not user friendly
Not very user friendly for viewing benefits. It goes from the app the web browser
Avoid at All Costs
The only thing worse than this app is the company behind it.
App no longer functions
This app has been non-functional for over a month. It just shows a chronic loading screen.
Nonfunctional app
For a major financial institution, this app is disappointing. It'd be better to have no app than this useless junk. I can't even get it open. Get with the program , Lincoln. It's not a good look.
Non-functional
👎
Worst
This app really has issues and hasn't worked in months. Ive always had to log in via desk top because the app never opens
What a garbage app
Nothing makes me trust my retirement more than an website/app that won’t log me in.
Set it and forget it indeed. Totally worth the fees.
Set it and forget it indeed. Totally worth the fees.
Worst app
I can’t even get logged in most of the time
