Not able to log in to my account for about months now
I have been unable to log in for months now. I keep contacting customer service, and they keep giving me the same answer: to wait for five days. This cycle has continued for months. I am very disappointed, especially since the issue started when my Emirates ID expired. After I got my new ID, I asked them to register it, but they didn't help me, and I am still experiencing the same issue.
Show more
Not the future
Good to get a quick bank account. Poor for most other things. App auto logs out every 2 minutes even if you keep the app open. No direct contact number lol. Only chat. Chat is broken with limited notifications and of course you will be signed out while you wait for someone to respond.
This is only useful if you just want to have a fully digit bank account. If you can think of any reason (checks, withdrawal large sums, etc) why you would need to go in person at all for as long as you are in the UAE, then this will be good. Otherwise just get a normal bank account.
This is a good option as a secondary account. Not recommended as primary.
This is only useful if you just want to have a fully digit bank account. If you can think of any reason (checks, withdrawal large sums, etc) why you would need to go in person at all for as long as you are in the UAE, then this will be good. Otherwise just get a normal bank account.
This is a good option as a secondary account. Not recommended as primary.
Show more
Non-existing customer service
I can't believe I just opened an account with Liv bank and quickly discovered that their customer service is absolutely terrible. It's practically non-existent! I've been waiting for hours without receiving any response. This is beyond frustrating and concerning. I have made up my mind - I will be closing this account immediately.
Show more
Dr Chris
Amazing app!
It doesn’t work
I have had a number of different bank apps and notwithstanding security requirements, this is only app that doesn’t allow me to log in albeit freshly changed password (after onerous process to change it) so I delete it as no use
Worst banking service
Avoid at all costs. Customer service is as bad as it gets.
Possibly the worst bank in the world
Everything about this bank is bad. You can only get support through the app, and it doesn’t work half the time. They almost ruined my credit score because the app is so buggy and down so often. Can’t pay my credit card most the time because the app doesn’t work.
I got so mad at them for messing up once and refused to entertain their infuriating chat bot and had to speak to someone so I had to go full Karen to their poor support chat team to talk to a human(?) over the phone. They kept telling me it’s impossible to call, but I doubled down on my Karening till a manager called me and they couldn’t even solve my problem.
Please, don’t risk your mental health. Do not download. I beg. If a genie granted me three wishes, I would wish Liv to go bankrupt, their AI chatbot to experience eternal AI hell, and for whoever thought Liv was a good idea to be put in a cell with nothing but their app so they can think about what they’ve done for the rest of their life.
I got so mad at them for messing up once and refused to entertain their infuriating chat bot and had to speak to someone so I had to go full Karen to their poor support chat team to talk to a human(?) over the phone. They kept telling me it’s impossible to call, but I doubled down on my Karening till a manager called me and they couldn’t even solve my problem.
Please, don’t risk your mental health. Do not download. I beg. If a genie granted me three wishes, I would wish Liv to go bankrupt, their AI chatbot to experience eternal AI hell, and for whoever thought Liv was a good idea to be put in a cell with nothing but their app so they can think about what they’ve done for the rest of their life.
Show more
Amazing service
I have using since 2021 it’s good service by nbd… only rush when deposit through atm 😥
Password reset
I am contacting the app support for months now with no luck . I cant reset my password. Its get stuck while trying and no one is helping, the keep sending me the same password link and keep replying them that its not working and they do the same !!! No contact number for help center
Worst Costumer Care possible
App crashes while trying to register for an account, tried to resume it and for whatever reason the SMS otp does not reach me.
Tried email support, no answer. Managed to get support via Facebook Messager and the solution proposed was “find another bank that suits your needs”, verbatim. Apparently if you don’t complete registration in one shot you are not allowed to resume it. Be aware, that’s the level of service you’ll get in this bank.
Tried email support, no answer. Managed to get support via Facebook Messager and the solution proposed was “find another bank that suits your needs”, verbatim. Apparently if you don’t complete registration in one shot you are not allowed to resume it. Be aware, that’s the level of service you’ll get in this bank.
Show more
Don’t waste your time with this.
Rather get an actual bank account. I think if Mashreq had a similar product they would do way better on it. The service is rubbish, over digitized without the right supporting infrastructure. One star for when it actually worked.
Easy to use
Very simple to register and use. Highly recommended it
Response from developer
Many thanks for the positive vibe! #LivIsAwesome 🥰 #SoAreYou 😍
Mobile number change
It’s been almost 2 months now no response from the team they asked me for the documents submitted all docs but still no response and keep getting error in the app for changing mobile number 0 support
Response from developer
Hi, we're really sorry for the inconvenience and we do not want you to feel that way towards the bank as we always strive to create a positive customer experience. Please reach us on Facebook messenger or Twitter/Instagram DM with your account details and we'll be #happy2help
Probably a scam
Opening the account seems easy but goes downhill after that. Cards don’t get delivered and there is no support. Their phone number literally says that they’re sleeping 24/7.
Worst thing is that I deposited some funds and im not sure if I’ll be able to get them out. Will make an update of this review after 2 days.
Conclusion. Don’t use this app.
Worst thing is that I deposited some funds and im not sure if I’ll be able to get them out. Will make an update of this review after 2 days.
Conclusion. Don’t use this app.
Show more
Response from developer
Hi, we're really sorry for the inconvenience and we do not want you to feel that way towards the bank as we always strive to create a positive customer experience. Please chat with us from your Liv. app and if you can't login then email us on connect@liv.me from your registered email address and we'll be #happy2help
Easy at first, but then…
Quickest account you can possibly establish. But then the shipping company calls to deliver your card and they are the rudest people I’ve dealt with. Tried reaching out to Liv customer service apparently if you want to speak to a human the wait time is a couple of hours. I would highly recommend looking elsewhere, don’t let the shinny app trick you. Closing the account before 1 year also comes at a cost.
Show more
Response from developer
Hi, we're really sorry for the inconvenience and we do not want you to feel that way towards the bank as we always strive to create a positive customer experience. Please reach us on Facebook messenger or Twitter/Instagram DM with your account details and we'll be #happy2help
Good app - good tracking
I enjoy the real-time tracking of my expenses and the ease of payment with the debit card
Customer support does not exist
While I know from family and friends that Liv is a working service, their customer support is not working at all. I sent two emails and got only automated response. 2 stars as a hope - otherwise I’d do 1 star only. And of course I will change the review if their customer support suddenly will start to work.
Show more
Scan issue with new eid
Dear liv team kindly work on app scan issue
If i am trying to scan my EID it is not scanning which is i have new EID and it is now big challenge specially for my kind user so please work on it and either add there upload photo or scan copy instead of scanning. I hope you will take this comment seriously to solve this problem other by give me alternative. Thanks
If i am trying to scan my EID it is not scanning which is i have new EID and it is now big challenge specially for my kind user so please work on it and either add there upload photo or scan copy instead of scanning. I hope you will take this comment seriously to solve this problem other by give me alternative. Thanks
Show more
Response from developer
Hi There, please reach out to us on connect@liv.me describing your issue in detail and we'll take it up from there. #Apologies
Advertised features missing for months
The app, the website, and the App Store listing extensively promote a service called Liv Young – which was the only reason I signed up for the account. However, that feature is nowhere to be found. Their so-called customer service makes no attempt to reply to multiple service requests. How does a regulated bank get away with this? Buyer beware!
Show more
Problem I have negative amounts
I just want to know why I have negative amount in my acount.4 months ago I wedrow all my money coz someone call me and ask about my details so I give them and after that I wedrow all my savings and now I saw in my acount I have negative 706 dirhams I don't know why..
