Had to delete and download again
I’m hoping the experience this time is better. I was never able to access my account after the first download, it would always come back with a “sorry, something happened and you couldn’t login, please try again later. Two days later and I was still getting this message so I deleted the app and re-downloaded it - which was successful. I am hoping that it continues working for the next 12 months!
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Slow response time and where is iPad version?
The app is constantly very slow to load. Then when you get it loaded, it’s a bit sluggish and you can’t set messages to “Read All” or even “Delete”. And WHY is there not a native iPad version?? When you start the app on an iPad, it twists the screen sideways as if you were on an iPhone? PLEASE make a native iPad version.
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Works fine for me, but greedy Card fees, have to use Checking
It’s a convenient and good idea for an app, but there are some issues like the overpriced surcharge for paying by card - you HAVE TO pay by check in order to avoid outrageous fees - there is still a small fee, but it’s reasonable considering. The maintenance service requests works very well, and my workers respond very quickly in my building, so I’m happy with that part. Just need some improvements. I have never had any login issues like others of reported, so maybe take those 1-star reviews with a grain of salt
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UI for Renters
Messages sent to residents aren’t able to be deleted. Currently I have 43 messages, 95% of which don’t impact me. Every login requires a six digit code sent to my email in order to access the app. Why can’t there be two factor authentication that I control. What is the point in selecting “remember me” if I have to sign in every single time, multiple times a day.
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Horrible
I thought about killing my self using this app
Billing
I think the pricing should be transparent for example if a person pays over then the account should show negative to reflect that you over paid because I pay the amount but I don’t know if I’m under or over because it doesn’t shows. Other then that I think the app is ok. And this my first review on any app
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Doesn’t work
This app literally never works for me
Bulk Mark as Read/Delete Option
Clunky app. Nice concept to be able to connect with your community but it’s just so buggy and very poorly designed. While there are numerous areas for improvement, one suggestion that would have a positive impact would be to add a bulk “Mark as Read” or “Delete” option for “My Messages” section. Current UX is absolutely terrible.
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Worthless App
All and any complex management companies please be advised DO NOT purchase Loft Living services. The reviews are not exaggerating. Its harder to pay rent on this app then to get in contact with my city mayor. Logging in glitches every-time. I had to pay my rent in person. It unlinks your bank account and tries to force you to pay through card (which they charge you for). Also, it’s not a real app if you have to continuously go to a web browser to do functions from the app. HORRIBLE APP!!!!
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Slow glitchy app
This app is complicated to use for logging in and also to reserve amenities. There are too many steps that should be streamlined and simplified.
Never keeps logged in
Vibe coded slop app, keeps getting logged out every few days
Horrible!!!!
This application should be made criminal. To charge people $40 for the luxury of paying their rent is absolutely ridiculous. I’m looking into taking any steps I can against this outfit. Whoever is behind the loft app is a complete and total piece of trash!!
Login issues
It takes forever to log you in. I have to keep inputting my login information and get the code, enter that…only for it to circle back to the login and never log me in. This has been happening for months now. Fix the app!
Cannot even login
I sign in. I use the right password, assume I must’ve got it wrong. Reset password.
“Password cannot be one of your ten previous passwords.”
Cool, so it was right.
Use new password to login.
“We’re sorry, it looks like your login couldn’t go through.” Then provides BS reasons as to why, and I should contact support as to why their USERNAME PASSWORD SYSTEM does not work.
“Password cannot be one of your ten previous passwords.”
Cool, so it was right.
Use new password to login.
“We’re sorry, it looks like your login couldn’t go through.” Then provides BS reasons as to why, and I should contact support as to why their USERNAME PASSWORD SYSTEM does not work.
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Worst application I ever seen
One of tge worst application i dont know how big software cant use aws dinmo for log in and how its crashing eveery time even api connected to it in the worst user experience i ever seen wake up people we are in the US
Needs Working Features
I use this app to pay rent to my apartment complex.
The layout of the app itself is nice. It’s user friendly and I know exactly what to press to get where I want to go. It’s simple and pleasant to look at, so I will give kudos to good graphic design.
However, the app gives me constant difficult times. From two factor authentication, to plain not loading screens, or taking me through several pages of logins and passwords and two factor authentication codes, only to get nowhere.
The main bug is the looping. If you put in the code sent for the TFA, often it will say it’s incorrect. And then you have to start the process completely over again. If you pick phone, it makes you do email. If you pick
Email, it makes you do phone. It’s made me late for payments multiple times because I have to spend hours troubleshooting and days waiting for calls to be returned about it.
Please fix these bugs, I’d change my rating to a 5/5 in a heartbeat if I was just able to log on, click payments, and just pay my rent easily.
The layout of the app itself is nice. It’s user friendly and I know exactly what to press to get where I want to go. It’s simple and pleasant to look at, so I will give kudos to good graphic design.
However, the app gives me constant difficult times. From two factor authentication, to plain not loading screens, or taking me through several pages of logins and passwords and two factor authentication codes, only to get nowhere.
The main bug is the looping. If you put in the code sent for the TFA, often it will say it’s incorrect. And then you have to start the process completely over again. If you pick phone, it makes you do email. If you pick
Email, it makes you do phone. It’s made me late for payments multiple times because I have to spend hours troubleshooting and days waiting for calls to be returned about it.
Please fix these bugs, I’d change my rating to a 5/5 in a heartbeat if I was just able to log on, click payments, and just pay my rent easily.
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Unable to pay through the app
It’s impossible to pay through the app. The UI is way too janky.
spring effect
This app is causing me problems. When navigating through the payment area and selecting a payment method, I can't reach the "save" button; when I scroll to the bottom of the screen, it goes back and doesn't allow me to press save. This is causing me inconvenience because I only pay through the app and don't use a computer.
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Horrible UX
Really the experience is very bad, I have never been able to login on the first try (always have to try to login 2-3 or go to the website).
The payment screen never works on the first time, after the “Make a payment” button, you have to press the “other payment” button to be able to continue. Literally the login and payment experience, which are the only two things that I use this app for, they never work (without exaggerating). The website sort of fine, mobile app needs fix.
The payment screen never works on the first time, after the “Make a payment” button, you have to press the “other payment” button to be able to continue. Literally the login and payment experience, which are the only two things that I use this app for, they never work (without exaggerating). The website sort of fine, mobile app needs fix.
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Worst Apartment App
The app is constantly down, won’t accept payments, won’t load and will come up with random error messages that don’t align with reality. They also offer zero customer support. I don’t normally write reviews but this app is awful, the whole website is awful.
