Great Idea, Execution Needs Some Work
I love the idea of being able to manage everything related to my apartment in a single app. But the execution could certainly use some work.
Functionality for paying rent is okay, it would be great if users could update their payment method on an existing auto-payment without having to delete the old auto-payment and create a new one.
Functionality for service requests is okay. I wish users could see responses from apartment maintenance staff in the app, even after a request is closed. This would be helpful with tracking recurring maintenance issues.
Functionality with in app messages and community notifications is frustrating. I have over 50 old notifications marked as unread, and there is no way to select multiple notifications and mark them all as read on mobile. It’s also super laggy every time you open and close a message to mark it as read. And when you close a message, it takes you back to the first page of most recent messages every time. Very frustrating to use.
Other than that, the app is okay, despite some frequent lag and login information sometimes not saving, even though Remember Me is checked. Hopefully these issues are being worked on.
Functionality for paying rent is okay, it would be great if users could update their payment method on an existing auto-payment without having to delete the old auto-payment and create a new one.
Functionality for service requests is okay. I wish users could see responses from apartment maintenance staff in the app, even after a request is closed. This would be helpful with tracking recurring maintenance issues.
Functionality with in app messages and community notifications is frustrating. I have over 50 old notifications marked as unread, and there is no way to select multiple notifications and mark them all as read on mobile. It’s also super laggy every time you open and close a message to mark it as read. And when you close a message, it takes you back to the first page of most recent messages every time. Very frustrating to use.
Other than that, the app is okay, despite some frequent lag and login information sometimes not saving, even though Remember Me is checked. Hopefully these issues are being worked on.
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Camera access issue
A bug need to be fixed with required Apple permissions.
Poorly made slow app
While there are plenty of helpful features for managing apartment amenities and communicating with neighbors, the performance and reliability of the app is atrocious. Every tab navigation or menu opened takes several seconds to load. I was asked to leave feedback in app once, and the page loaded infinitely (ironic). Please for the love of god if you develop this app, put some thought into caching and latency improvements.
Bonus feedback: badging of messages is pretty annoying since there is no way to mass dismiss or mark all as read, login page opens in app browser, and there is no easy way to split rent between residents.
Bonus feedback: badging of messages is pretty annoying since there is no way to mass dismiss or mark all as read, login page opens in app browser, and there is no easy way to split rent between residents.
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Wrong balance
All The time it is showing wrong balance they change my rent on the system already and still The same .
Poor and slow operation
I rarely find apps good/bad enough to review. This one bothered me enough to warn other consumers. I’ve used this app for two different apartment communities now. This app is very finicky, it’s very slow to use, and the user experience is primarily waiting for loading screens. Plus, simple tasks like creating community posts will often fail to work, with absolutely zero closure as to why. Try something else.
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No. Good
No es buen lugar para vivir. Yo vivo. Aquí estoy por. Dejar. El departamento. Los portones. Siempre dañosos. No puedes entrar asta 1 hora afuera la aplicación. Para pagar tu renta. Falla y te cobran. Más ahora. No puedes tener visitas. Sin registration previa la renta. Te suben cargos sin. Saber de que es cada mes pagas diferente pagos el ahire acondicionado. Se daña cada mes siempre estoy ablando. Emergencia. Es terrible miren. Todas malas reseñas 🙂↕️
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Not a fan
Outrageous fees if you want to pay with a debit card, but if you go the echeck method it takes forever to draft from your account. I hate that my apartments have switched to this. What we had before was way better
Needs some fixes
Please change the make a payment option to include a custom amount. Currently the app only allows you to pay “current due” or “prepay upcoming” amounts without the option to input a value of your choosing. Also, it makes me log in every time I use the app. If it doesn’t keep me logged in what is the point of having the app downloaded when I could just be using my browser instead.
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Contact
I only did 5 starts so it’ll show.
I can’t seem to get in contact with anyone. It keeps sending me back to my apartments 🤷🏾♀️
I can’t seem to get in contact with anyone. It keeps sending me back to my apartments 🤷🏾♀️
Bad experience
Terrible experience. The app wouldn’t let me add my bank account or any of my credit or debit cards to pay my rent. I spent hours trying different payment methods and following all the instructions, but nothing worked.
Because of this, my very first rent payment was delayed through no fault of my own. An app that’s supposed to make paying rent easier ended up creating unnecessary stress and problems. This issue needs to be fixed, and customer support should do a much better job helping users resolve it.
Because of this, my very first rent payment was delayed through no fault of my own. An app that’s supposed to make paying rent easier ended up creating unnecessary stress and problems. This issue needs to be fixed, and customer support should do a much better job helping users resolve it.
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Seriously???
I can’t stand this app. Ever since my apartment switched over.
Can’t pay rent
It takes me to the card selection menu and it doesn’t do anything from there. No continue button, no save button. I can’t pay rent because it’s soft locked at the card selection and no matter how much I restart the app it stays soft locked at the card selection.
Buggy!!
I’m honestly sick of using this app. Logging in hardly ever works. It’s a pain just to pay my rent. I wish they would prioritize proper AB testing on these apps before they force tenants to use things that don’t consistently perform well.
LANDLORDS Please stop using this app
This is the worst rent payment app I have ever used. Everything takes forever to load and sometimes does not load at all. The “livable” payment option DOES NOT load at all. I had my phone open for an hour waiting for it to load and it never did. I have done it in multiple different locations too which shows me that this is the app’s problem, not anything to do with wifi. This app charges you connivence fees for everything. The fees are extremely expensive too. Terrible app and terrible interface. Not to mention the design is horrible. DO BETTER. When you’re dealing with rent and people’s money, it’s important to stay on top of updating your app. If I could give this a negative star rating I would. If you’re a landlord or the owner of an apartment complex please DO NOT use this app. It will just cause you and your tenants so much extra stress and hassle.
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Too many steps to login
The app requires email ID everytime i open it and it doesnt go to the login page directly.
The payment portal requires another login after the fact.
I have to spend 5 minutes just logging in.
Face ID is not configured in this age
The payment portal requires another login after the fact.
I have to spend 5 minutes just logging in.
Face ID is not configured in this age
Horrible UX
Horrible UX. They suddenly display some overlaying icons with a delay, causing you to drop a very long process of making rent payment (you have to provide besides the card if or and address details: SSN, ID number, date of birth and more). At the end of the process you click something that unexpectedly displays in front of you, causing you to start over.
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eRenters Insurance scam
Signed up for the renters insurance plan through loft. Can’t cancel plan and no way to remove payment card.
Worst App
App is always crashing. I can never login for more than 5-10mins before it logs me out and says error. Half the time can’t pay rent through the app. Lastly, it’s only full of pointless annoying ads for credit and paying in multiple payments. WORST APP THAT MY COMPLEX PICKED.
Useful app but messages…
There is not a way to delete or even archive the messages sent. It shows that I still have active messages even after I have read them and marked “done”
Just okay
The app is okay but after using for a full year. Still have difficulty signing in and I really don’t like the fact that you can’t optimize images in the Community section.
