Login everytime
Freakin trash. Every time I open the app I need to relogin. What’s the point of enabling face ID? What’s the point of saving my password??
Loft won’t open
The app won’t even open open and have to reboot my device to close it
Not reliable and inconsistent.
This is not a good app. I have had problems paying my rent with it and I was even overcharged once. And right now I am having problems sending messages to my landlords with it. I'm going back writing checks. It's much easier. Not recommended.
Inbox doesn’t function
The inbox portion of the app crashed and won’t allow me to read messages. So glad I’m done with this abysmal app.
boo
Makes you enter your phone number to send a code to log in to pay multiple times. It glitches every single time, it’s wonky and full of useless information. Service requests don’t actually get to your management team half the time. It’s just not great at all and being forced to use it is annoying
Lied about appointment
They claimed to have scheduled me for an appointment to set up my internet. I called in to verify they confirmed twice... no dice. Provider said they never heard from them. Garbage app that relies on call centers
Not very accurate
It’s difficult to navigate and it does not show you accurate information. And it logs you out all the time.
Broken for over a year
When submitting payment on the website an error message comes back but my bank shows the draft was successful. Because of the error no confirmation number is provided. This has been going on for over a year and it's still not fixed. I asked property management to provide confirmation/receipts and they totally ignored me.
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Price fixing and extra fees
This app/company takes advantage of people by creating middlemen for services (who needs a utility advisor!?). My mom setup her utilities with one of these middlemen and they stopped paying her bills while charging her a fee. it provides services to landlords to let them keep rent higher. It’s garbage. EDIT: the app is also confusing, gives constant notifications, tries to steer you into using a credit card and paying huge fees, and using their rental insurance company who’s fees are way higher than a national insurer. I hope Real Page and Loft are eventually banned by states. Use extreme caution when using this app. In the future, I’ll look for landlords who DO NOT use this service and/or provide proof that they don’t use the price fixing feature called Yield Star.
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Dogwater
Only a landlord could make paying your rent this frictional, absolute clownshow
Can't Log In
Literally can't get past the log-in screen. I've been having to use the website, even on my phone. What a joke.
This is a terrible app
This app is dreadfully bad. There's a steep service fee for everything, if you lose internet connection, it suddenly kicks you out, the feedback form doesn't work, and some of the forms have conditional fields that appear only when a certain field shows up. That's annoying. If your apartment complex or property manager uses this app, raise an eyebrow because this app is driving me to make my own property management software and have my complex use it instead.
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App Won’t Work
I have not been able to loving into the app in months. Every time I sign in, I get the loading screen on perpetual repeat.
Price fixing and extra fees
This app/company takes advantage of people by creating middlemen for services (who needs a utility advisor). My mom setup her utilities with one of these middlemen and they stopped paying her bills. And it provides services to landlords to let them keep rent higher. It’s garbage.
Bugs - BUILT points are cool though
I want to preface this by saying I work in IT and am very tech literate, so I’m familiar with troubleshooting and work arounds in apps to provide insight from a technical standpoint. Here are some things I’ve noticed that could improve the user experience:
- “remember me” box never applies when checked on login screen, information must be entered manually every time.
- sign in with passkey never works. Just has you go through text code MFA twice.
- autofill for the code that gets sent via sms produces an error that the account can’t load at this time. You have to manually type it out which isn’t a big deal, but still figured it was worth mentioning as making this adjustment would improve the experience.
- user interface is inconsistent, sometimes a page loads too far down, other times too far up.
- there are times where the app refuses to load no matter how many times I close out of the app fully to end the session and it is required to wait and try again later.
- (not a bug, but something to keep in mind as a user) if you don’t set up your payment type as ACH there’s a processing fee to use your card info.
- “remember me” box never applies when checked on login screen, information must be entered manually every time.
- sign in with passkey never works. Just has you go through text code MFA twice.
- autofill for the code that gets sent via sms produces an error that the account can’t load at this time. You have to manually type it out which isn’t a big deal, but still figured it was worth mentioning as making this adjustment would improve the experience.
- user interface is inconsistent, sometimes a page loads too far down, other times too far up.
- there are times where the app refuses to load no matter how many times I close out of the app fully to end the session and it is required to wait and try again later.
- (not a bug, but something to keep in mind as a user) if you don’t set up your payment type as ACH there’s a processing fee to use your card info.
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Hybrid app sht
This is clearly a web view app it’s so bad….
Broken app
We moved into an apartment that uses this app. It has been broken since the beginning and the complex is having a difficult time helping fix the problem. Seeing the other reviews experiencing the same, i feel this company should be investigated.
NSF
They have charged me 75$ nsf fee while I had enough money in my account, it is not fair .
Bad App
If I wasn’t required to use this app I wouldn’t. It doesn’t save login information, it constantly boots you out after reloading, tons of issues
the app has malfunction
every time I try to pay my rent, I have to sign into some verification. I should not have to keep signing in to verify myself if I’m using the same phone, same Internet, same IP address this is very annoying. It makes me not want to use your app, but if I go through the website, it’s the same stupid process. why do I have to keep verifying myself on the same device that I’ve been using? make it make sense!
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