Other ppl have access to your lock box
It came to a surprise to me that the company allows multiple packages from different users to be able to access that box. This is how I got my items stolen.
Good
This is a good app. There are some inconsistencies with different delivery workers who seem to have no idea how to operate this system. However, going to the chat has proved to be successful! Any difficulties with the package, you can go to the chat support and it is so quick. I have been so pleased with this! Somebody delivers it wrong- no problem! Do chat support through here and they will help you as long as the delivery is through Luxer. Thank you!!!
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This is just a tool your landlord uses to steal from you
This is simply a tool your landlord uses to charge you just receive mail. The fees are insane, it provides no value over the free, traditional mailbox. The whole point of this company is to appeal to landlords (Luxor pays landlords though they will deny it) so that landlords force the tenants to pay for this because they know no one want this product or would pay for it otherwise.
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Horrible customer service
Can’t get into the lockers. Groceries stuck. Food born illness everywhere. Zero customer service, can’t get to a person for hours.
Unable to access room
Nothing like constant outages causing the package room to be unavailable
They don’t allow subscription cancellations
Such a scam, they don’t allow you to cancel once they have your credit card information. My apartment required tenants to sign up but once I moved, I had to contact my credit card company to stop payments. Emailing customer service led me in circles and there’s no phone number to call.
Useless
This place want you to pay subscription to pick up package!
Absolutely garbage service
Do not rent at any apartment that uses this horrific service, trust me. They make it 10x harder to receive YOUR packages.
Terrible app and system
Was working fine then just stopped. Codes on app are invalid. Cant open with bluetooth. Tried to chat with luxer, the system says i am not logged in even though i signed in to chat. Put in my phone number, said phone number is not registered even under my account settings, my phone number is listed there. Tried to call, 31 calls ahead in line at 9:30 pm.
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Outages affect my delivery
There was an outage and I could not receive my package until the next day. There should be enough support to get things running as soon as possible. This is ridiculous
Horrible
I have had such a terrible experience with this company/app for YEARS. The problem: I don’t receive a code from luxer but my package says it was delivered. I search for it with no luck. I look at the delivery photo of my package in a locker I do not have access to. I contact support in the luxer app. Support gives me access to a group locker that does not have my package in it. This happens often. I have to waste my life, sometimes up to an hour, trying to get a package. Support is not quick or helpful in my experience.
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Best option but needs work
Of all the delivery locker apps I've used, this one is the best. I especially like Bluetooth access to open lockers while others use the terminal. However, internet access around lockers can be pretty difficult. The app should compensate by remembering information it downloads between network access. Also, I rarely get notified within an hour of a delivery, and often never get any notifications.
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Hh
We had a package and it didn’t say in the app
Awful customer support
If the delivery service doesn’t follow the instructions to the T you cannot get access to check for packages due to it “not being logged in the system”. Customer service chat was an extremely unhelpful AI bot, once i finally managed to get transferred to a real person they were extremely rude and short. After receiving several messages in a row, I was typing a response when the live agent ended the chat saying i was unresponsive.
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They’re good and a pain
It’s not cool when a package is delivered to their locker and the driver forgets to send a code. You guys will never respond to emails, the Luxer support email you give is worthless. Otherwise it’s handy
Terrible
If the slightest thing goes wrong you're on your own because support is nonexistent.
Glorified Porch Pirates
This service is worse than porch pirates. They charge you $5 per day to store a package and charge you without your knowledge. Avoid and residence that uses this service.
Worst possible system
I literally couldn’t come up with a worse system for package management than my apartment’s luxer room
No support
Packages don't show up in the app and can't get room access. "Chat support" just passes the buck and tells you to ask someone else. There's no actual support given if there's an issue. They could get rid of that button and there'd be no difference.
You can still steal packages
So I had my package stolen. It was a small package but it was left in the big locker they may contain multiple packages. Mine was not there when I went to get it because someone else helped themselves to it. I wasn’t worried cuz they have cameras right? Nope, management was unable to find out who took my package…. Their security is an illusion
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