They’re good and a pain
It’s not cool when a package is delivered to their locker and the driver forgets to send a code. You guys will never respond to emails, the Luxer support email you give is worthless. Otherwise it’s handy
Terrible
If the slightest thing goes wrong you're on your own because support is nonexistent.
Glorified Porch Pirates
This service is worse than porch pirates. They charge you $5 per day to store a package and charge you without your knowledge. Avoid and residence that uses this service.
Worst possible system
I literally couldn’t come up with a worse system for package management than my apartment’s luxer room
No support
Packages don't show up in the app and can't get room access. "Chat support" just passes the buck and tells you to ask someone else. There's no actual support given if there's an issue. They could get rid of that button and there'd be no difference.
You can still steal packages
So I had my package stolen. It was a small package but it was left in the big locker they may contain multiple packages. Mine was not there when I went to get it because someone else helped themselves to it. I wasn’t worried cuz they have cameras right? Nope, management was unable to find out who took my package…. Their security is an illusion
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Almost there
Largely, the app works well and I love the option to open lockers using just my phone.
My only complaint is that the app forces a full-screen reminder at launch asking to turn on Bluetooth and enable notifications before it will show what packages have been received. EVERY. SINGLE. TIME. Requested settings were updated at my first use and have never been changed. App needs updated to check existing permissions before requesting a change.
My only complaint is that the app forces a full-screen reminder at launch asking to turn on Bluetooth and enable notifications before it will show what packages have been received. EVERY. SINGLE. TIME. Requested settings were updated at my first use and have never been changed. App needs updated to check existing permissions before requesting a change.
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lockers wont open
.
Generally good, dumb update practice
Do not hard lock an app for a UI software update when the app is used for physical package pickup.
Turning off wifi/data allowed me to open my locker without updating as a workaround.
Turning off wifi/data allowed me to open my locker without updating as a workaround.
Avoid
What a horrendous app. They have the option to collect and sell data on by default for all users. How is this not illegal? Really bad and uneducated customer service well. Ask your communities to get rid of this.
This app makes life a little bit worse and you should feel bad for making it
You’ll forget to mark yourself as away for the long weekend, so you’ll get a $5 charge for each package you let sit there, bothering nobody, for one extra day. The app won’t just count this against your allotted late days automatically; it’ll just go straight to charging you. This is a decision made by a person interested in making money more than in improving people’s lives and that is why the world is the way it is.
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Inconsistent
When these work they’re great but when they fail it’s a pain. People will be given your code and steal your package. Or when that doesn’t happen you just don’t get a code at all and have no way to get your package because the office staff does not run the Luxor lockers. I’ve had 7 packages go “missing” or stolen because of this. I’d rather just get it brought to my door
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Bad customer support
The app forces you to let it track all Bluetooth devices around you then fails to open the locker which is the only point of installing it in the first place. I wish my building didn’t force us to use it.
Customer support 😂🤬
This pos app doesn’t notify users or the app’s partners w/lockers that they have lost connection and therefore have absolutely no way of retrieving one’s package. Useless customer support. Why is there no override code and/or communication with the carrier that delivered? Luxor sucks. My 1 star review. Is zero stars an option?
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If I could give it a 0 I would
This app sucks. It never sends codes, doesn’t work half the time, and now it’s not even downloading for me to get my packages.
Useless
UPS says they left the package in the locker but the locker doesn’t seem to know that.
Hate this app
If drivers don’t scan in packages, this app is worthless. I’ve had to throw away 2 shipments of perishable goods; no notification and no code to get in the room.
Unnecessary
Luxer One is an unneeded middleman that adds no value to the package/delivery process. 90% of deliveries do not get entered into the system so I don’t get a code or a notification that I have a package.
Unable to hold package with the app
Not sure what the app is for if we can’t even use it to hold. You have to log into the actual website to be able to place it on hold which defeats the purpose of having a mobile app.
Pointless ads
Pop-up ads to get to my door code - what a joke
