Bad customer support
The app forces you to let it track all Bluetooth devices around you then fails to open the locker which is the only point of installing it in the first place. I wish my building didn’t force us to use it.
Customer support 😂🤬
This pos app doesn’t notify users or the app’s partners w/lockers that they have lost connection and therefore have absolutely no way of retrieving one’s package. Useless customer support. Why is there no override code and/or communication with the carrier that delivered? Luxor sucks. My 1 star review. Is zero stars an option?
Show more
If I could give it a 0 I would
This app sucks. It never sends codes, doesn’t work half the time, and now it’s not even downloading for me to get my packages.
Useless
UPS says they left the package in the locker but the locker doesn’t seem to know that.
Hate this app
If drivers don’t scan in packages, this app is worthless. I’ve had to throw away 2 shipments of perishable goods; no notification and no code to get in the room.
Unnecessary
Luxer One is an unneeded middleman that adds no value to the package/delivery process. 90% of deliveries do not get entered into the system so I don’t get a code or a notification that I have a package.
Unable to hold package with the app
Not sure what the app is for if we can’t even use it to hold. You have to log into the actual website to be able to place it on hold which defeats the purpose of having a mobile app.
Pointless ads
Pop-up ads to get to my door code - what a joke
Flaky and not dependable
Sometimes the Bluetooth will work. Sometimes the lockers themselves won’t open. I’ll get phantom notifications. Support is awful and takes a long time.
Why can’t we just collectively agree to not steal each others packages?!
Why can’t we just collectively agree to not steal each others packages?!
No customer support
Wait time to get an agent to speak with is 1 hour minimum
So awful
So embarrassing how bad this app is
Your service sucks
Never get the emails it’s worthless,complex. You guys should not be a thing
Can’t access the app
Just setting up the app is challenging in my case. To request a 6-digit code be sent to my email then I need to enter that code within 30 seconds? An email can barely be sent in 30 seconds much less retrieved and then entered into the app. Using this is not even an option for me. At least make the timeout to enter the code 5-15 minutes. 30 seconds is not realistic.
Show more
Support-less
If the slightest thing goes wrong you're in trouble because support is nonexistent.
Beyond garbage
If the slightest thing goes wrong your SOL because support is nonexistent.
Awful
Keeps changing my phone number in app so it takes forever to get a code. Always have to ask office for help. This app is horrible!
Horrible app horrible service.
The worst experience using this app
Wrong notification. I got a message but my package's not there when I open the door.
They ended up put it on the side but still able to send a notification that allows me to open the shared door and grab someone else's package (that's the only one in the box)
How to fix?
This app has been forcing me to delete the app from my iPhone and reinstall it every time I need to pick up a package. I don’t even see the package that Amazon says I have until I reinstall the app. Please fix.
Miserable clunky app
There is no way these positive reviews are real. This app is so miserably clunky and slow. It barely works.
