Works beautifully!
Was a 5 till the style update
Lanier
Works
Needs a review
I followed all the recommended steps — unpaired remotes, reinstalled the app, power-cycled the unit — but nothing works. When I reached out for help, I found out that the only way to perform a factory reset is by pressing a tiny hidden button located behind the unit, which means physically taking it down.
That’s completely unrealistic. The device was professionally installed using adhesive as recommended, and removing it would likely damage both my sliding door and the product.
No smart home device should require disassembly just to reset it. Until LycheeThings provides a reasonable, user-friendly way to reset or reconnect the device, I cannot recommend this product — and I won’t be buying another.
Response from developer
Thank you for your detailed feedback, and we're sorry to hear about the issues you've experienced. Please be assured that SmartSlydr is designed with bank-level encryption and multi-layered access control, so any door activity is always tied to a recognized command — whether from the PetPass, app, or voice assistant. You can review all door activity through the app’s event log, which shows when and how the door was triggered. As for the reset process, you do not need to remove the device. You can reach the reset button by manually sliding the door open and feeling along the back — no disassembly required. We're always here to help and wish you'd contacted our support team earlier. We value your input and are continuously working to make SmartSlydr even more user-friendly.
