Trash App and Customer Support help
The features to work with Alexa don’t work and say they are unresponsive. It takes WAYZN customer support days to respond and they fully fully answer your questions and won’t schedule video help like they suggest. The product and app both are a rip off and you can’t get a full refund for the unresponsive product. Save your money buy another product that works and has better customer support
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So many things could be better
This app has a lot of potential. Why not add simple notification options of when the door opens and closes. I’ve had this thing shut on my dog as he’s halfway enterer and it doesn’t stop. How does this mechanism not have a better pressure system of the LIGHTEST pressure to open back up. It still squeezes quite a bit before it pulls back. It should also have better motion detection on the outside of the door. It never really opens. My solution has been to leave the door open for 5 minutes so that my dog has plenty of time outside on our balcony before it closes. I don’t trust leaving this door on when we’re away for an hour..
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Love the Product!
This door is great and I love having it. Super helpful when you have dogs who want to go outside constantly. I do also agree with another reviewer that I wish it would open a bit wider. I do go out that door some and have to squeeze myself through. Can be glitchy at times but they typically get things resolved pretty quickly.
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Why they ruin it?
I have been using this product for years and most of the time it works great. Then they updated the app recently and everything went south. Now I am having issues with the app connecting to my Wayzn device or significant delays from I press the button in the app and it actually opening or closing. It has become very frustrating.
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Great product when it works
I would say that the Wayzn door itself worked about 95% of the time the way we wanted it. The app updated over night and went completely whacky. Opening and closing for no reason and the app itself not working. Tried all of the troubleshooting on the website with no luck. You should really test your updates before pushing them out. Now I’m left with a several hundred dollar paper weight.
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