Need Better Transparency for Gold Scheme Payments
The app works well overall, but it misses an important feature for customers enrolled in the gold savings scheme. Every payment made towards the scheme should display the gold rate per gram applicable on the transaction date along with the corresponding quantity of gold accumulated. This would improve transparency, help customers keep track of their purchases, and eliminate the need to calculate it and keep a record for each transaction for this information. Adding this feature would make the app far more informative
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Useless aap developer
Ever since you updated your website and app, I haven’t been able to log into my own account. What’s the point of asking for OTPs multiple times if I still can’t log in, even with my password. I’ve tried logging in more than 50 times, but nothing works. I need to place an order, but unfortunately, the experience with your website and app has been extremely frustrating. The old Malabar website may have looked outdated, but at least it worked properly. Please help me log into my account as soon as possible.
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Unable to Access My Gold Scheme – Poor App and Customer Support Experience
I am very disappointed with the Malabar Gold app and customer support service.
I have an active gold purchase scheme with Malabar Gold, and I make my monthly payments through the mobile app. However, for the last two months, my gold purchase scheme has not been visible in the app, even though the scheme is still active and my payments are being made.
I have two accounts registered in the app—one with my UAE mobile number and another with my Indian mobile number. Both accounts are linked to the same email address. Recently, I have been unable to access my UAE account, and this appears to be related to the issue.
I contacted customer care several times, but unfortunately, I did not receive any proper assistance. Different representatives provided different information, and no one seemed to understand the issue or offer a solution. Instead of resolving the problem, they kept redirecting me without giving a clear answer.
As a customer who has trusted Malabar Gold with a long-term savings scheme, I expected much better support and a reliable mobile application. It is very frustrating when customers cannot view their active schemes or access their accounts properly.
Based on my experience, I would advise anyone considering opening a gold purchase scheme with Malabar Gold to think carefully. Unless you are able to visit the store every month and make payments directly, which requires spending additional time, fuel, and effort, you may face difficulties if the app or online services stop working properly. A savings scheme should provide convenience, not create unnecessary stress.
I hope Malabar Gold takes this issue seriously, restores access to my account, and improves both the app and customer support service for all customers.
I have an active gold purchase scheme with Malabar Gold, and I make my monthly payments through the mobile app. However, for the last two months, my gold purchase scheme has not been visible in the app, even though the scheme is still active and my payments are being made.
I have two accounts registered in the app—one with my UAE mobile number and another with my Indian mobile number. Both accounts are linked to the same email address. Recently, I have been unable to access my UAE account, and this appears to be related to the issue.
I contacted customer care several times, but unfortunately, I did not receive any proper assistance. Different representatives provided different information, and no one seemed to understand the issue or offer a solution. Instead of resolving the problem, they kept redirecting me without giving a clear answer.
As a customer who has trusted Malabar Gold with a long-term savings scheme, I expected much better support and a reliable mobile application. It is very frustrating when customers cannot view their active schemes or access their accounts properly.
Based on my experience, I would advise anyone considering opening a gold purchase scheme with Malabar Gold to think carefully. Unless you are able to visit the store every month and make payments directly, which requires spending additional time, fuel, and effort, you may face difficulties if the app or online services stop working properly. A savings scheme should provide convenience, not create unnecessary stress.
I hope Malabar Gold takes this issue seriously, restores access to my account, and improves both the app and customer support service for all customers.
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Malabar New App Performance Issues and Payment Processing Delay
The previous Malabar Gold & Diamonds app version was much better compared to the new application. I have been using the new app for the past three months, and the response time is very slow.
Also, after making my monthly payment, the status has been showing as “Processing” since yesterday night and it is still not updated.
Kindly fix these issues and consider allowing customers to use the previous version until the new app is fully stable. The current version is very difficult to use and needs improvement.
Also, after making my monthly payment, the status has been showing as “Processing” since yesterday night and it is still not updated.
Kindly fix these issues and consider allowing customers to use the previous version until the new app is fully stable. The current version is very difficult to use and needs improvement.
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Poor Customer Service
I have placed the order on 29th May through the application, despite being their frequent customer opting their application was the worst decision !
Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA .
Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay .
Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA .
Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay .
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