Poor Customer Service
I have placed the order on 29th May through the application, despite being their frequent customer opting their application was the worst decision !
Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA .
Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay .
Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA .
Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay .
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Can’t Pay Gold Scheme When Gold Prices Drop
One of the worst apps I’ve used. Whenever the gold price falls, the app does not allow me to make payments towards my gold scheme. When I contact customer support, they simply say that there is high traffic on the app.
What is frustrating is that the payment option only seems to become available again once the gold price increases. This has happened multiple times, making it appear as though the app is intentionally restricting payments when prices are lower.
Whether this is a technical issue or by design, it creates a poor customer experience and raises concerns about fairness and transparency. Based on my experience, I would not recommend opening a gold scheme with them.
What is frustrating is that the payment option only seems to become available again once the gold price increases. This has happened multiple times, making it appear as though the app is intentionally restricting payments when prices are lower.
Whether this is a technical issue or by design, it creates a poor customer experience and raises concerns about fairness and transparency. Based on my experience, I would not recommend opening a gold scheme with them.
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No OTP received
It’s been over a month now am still not able to login to the app to pay for my gold scheme because am not able to receive OTP. I have reached out multiple times but haven’t received any proper solution. One supporting agent said they will get back to me another said uninstall and reinstall the app. Unfortunately the service is very disappointing. Am now considering to switch to any other gold scheme provider. Thank You
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OTP not being sent for Advance Payment
OTP not being sent for Advance Payment
Payment History not showing the gold rate
After updating the app, Payment History not showing the gold rate at the time of payment. Old app was showing correct.
Please fix this urgently otherwise it will lead to suspicion.
Please fix this urgently otherwise it will lead to suspicion.
