Poor Customer Service
I have placed the order on 29th May through the application, despite being their frequent customer opting their application was the worst decision !
Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA .
Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay .
Neither I have received any update on my order nor the order placed - the app still shows 7th June as ETA .
Their customer care is of no use they will only tell you that they are working on it but will never disclose the actual reason of delay .
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Can’t Pay Gold Scheme When Gold Prices Drop
One of the worst apps I’ve used. Whenever the gold price falls, the app does not allow me to make payments towards my gold scheme. When I contact customer support, they simply say that there is high traffic on the app.
What is frustrating is that the payment option only seems to become available again once the gold price increases. This has happened multiple times, making it appear as though the app is intentionally restricting payments when prices are lower.
Whether this is a technical issue or by design, it creates a poor customer experience and raises concerns about fairness and transparency. Based on my experience, I would not recommend opening a gold scheme with them.
What is frustrating is that the payment option only seems to become available again once the gold price increases. This has happened multiple times, making it appear as though the app is intentionally restricting payments when prices are lower.
Whether this is a technical issue or by design, it creates a poor customer experience and raises concerns about fairness and transparency. Based on my experience, I would not recommend opening a gold scheme with them.
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No OTP received
It’s been over a month now am still not able to login to the app to pay for my gold scheme because am not able to receive OTP. I have reached out multiple times but haven’t received any proper solution. One supporting agent said they will get back to me another said uninstall and reinstall the app. Unfortunately the service is very disappointing. Am now considering to switch to any other gold scheme provider. Thank You
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OTP not being sent for Advance Payment
OTP not being sent for Advance Payment
Payment History not showing the gold rate
After updating the app, Payment History not showing the gold rate at the time of payment. Old app was showing correct.
Please fix this urgently otherwise it will lead to suspicion.
Please fix this urgently otherwise it will lead to suspicion.
Monthly plan issue
I am not able to see my monthly plan in the app. Tried contacting customer care a the store from where I purchased the plan, everytime same answer that app is being updated. Hearing the same thing from over 3 weeks now but still no resolution. I don’t want to visit the store to make the payment of my plan, not going to buy another plan because of the poor service.
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Performance
There's something off with the UI, though the earlier version of the app was old but still flexible to use, but this version takes time to load and also the headers don't fetch the items being displayed.
Hope you really look into this for better performance.
Thank you.
Hope you really look into this for better performance.
Thank you.
Doesnt show grams accumulated in gold plan
After update, it doesnt show how many grams accumulated in my gold purchase plan
New update: i don’t see my gold purchase plans anymore and now after logging out. Im unable to signin.
New update: i don’t see my gold purchase plans anymore and now after logging out. Im unable to signin.
New app is not supporting Apple Pay
Previous was allowing to pay using Apple Pay , new app do not have option for Apple Pay. If try to make payment using international credit card it’s failed to make payment.
Facing issue in app
Very very bad experience,I have installed app and add my account but actually I have two accounts but in app only one can login another account can not add,even I have deleted my older account but still it is available and new can not add,I have visited Malabar store but they can’t help me,because they don’t have idea how it happen…..
Very baddddd😨
Very baddddd😨
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Design Fix Needed
Rest other things looks smooth in new app compared to previous version. Additionally, Gold Purchase Plan History should be in descending order i.e latest transactions should come on top. Why are we having PDF download old app design history page was much informative without hassle of PDF. Request Team to fix this in next release this is very annoying.
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Worst app ever
There is not one good thing to say about this app. I can’t believe an international brand can have such worst app. Slow, no loading, no further navigation after clicking buttons. Your app sucks.
Doesnt show grams accumulated in gold plan
After update, it doesnt show how many grams accumulated in my gold purchase plan
Slow app
Unable to pay the purchase plan .This app doesn't show my old purchases and cannot make a payment to new purchase plan .This is so weird that app doesn't take my mobile number .I cannot add my US number surprisingly it is only allowing 8 digit mobile number .please sort it out soon
Worst service my them
After an update. It doesn’t recognise my profile and if I am add my phone number it’s show eight digit number for USA if my payment would be late you have pay for this.
APP IS NOT WORKING AFTER ALL NEW UPDATES
FIX THE OTP (is not coming)
Horrible app
With none of the pages working and throwing error , even if we try to set the profile , check prices! Complained to Malabar office directly too no response.
Sk
Worst site as many of the items are not working
For online payments
Easy app
Gold rate not showing
Actually we are installing the app for seeing gold rates and plans but gold rate is not showing other than that everything is alright
