Concept is great, service was poor
The idea of an app where you can book a private bus service is brilliant. You say where you want to go, and it gives a pickup time and a fair price.
Downside is that it only works in a small region of the island, and I had a right carry on. Booked it to arrive at 3:03pm to collect me from the Motor Museum at Jurby. At 3pm I could see that the driver was already halfway back to Ramsey. They still drove to the destination I’d asked to be dropped off too but with nobody onboard! I then got a receipt email saying that they’d arrived at 2:51pm and set off straight away instead of waiting until collection time.
That needs sorting out!
Downside is that it only works in a small region of the island, and I had a right carry on. Booked it to arrive at 3:03pm to collect me from the Motor Museum at Jurby. At 3pm I could see that the driver was already halfway back to Ramsey. They still drove to the destination I’d asked to be dropped off too but with nobody onboard! I then got a receipt email saying that they’d arrived at 2:51pm and set off straight away instead of waiting until collection time.
That needs sorting out!
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Poor design
Large proportion of target audience have vision impairment, so why use such a small font size.
Time and date fields do not give any indication they are scrollable.
Algorithm struggles to schedule a ride.
Regular experience of selecting Departing now will tell you no vehicle available. But swap to arrive by option and vehicle available in five minutes.
Time and date fields do not give any indication they are scrollable.
Algorithm struggles to schedule a ride.
Regular experience of selecting Departing now will tell you no vehicle available. But swap to arrive by option and vehicle available in five minutes.
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