App needs improvements
Since the latest update it will not connect your movie rewards account with the movie club so you cannot purchase your discounted tickets through the app. Super frustrating.
Add support for Marcus Movie Rewards to add to Apple a Wallet
This app is pretty good, but it would be much better if I had the ability to add my Movie Rewards card to my Apple wallet. WHEN WILL THIS HAPPEN??
Can’t log in to profile
App says I don’t have a member profile. Been a member for several years now. Fix this app!
Can’t login
Was going to check movie times, but it logged me out and won’t sign back in with Apple. Won’t be going now
Not customer friendly
If overpaying for theater snacks or tolerating poor projection quality still hasn’t convinced you to invest in an OLED TV and excellent sound system over continuing to support Greg Marcus’s smug empire, then maybe this app will. It’s regularly updated (like every week or two) to no discernible benefit to the user. The app is a merciless promotion tool that is extra light on descriptive info about the films in rotation. If I had another choice all around, I would make it. Instead I’m stuck here updating the app for the third time in four weeks.
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Too Many
Way Tooooo many texts is why I gave it only 2 stars
Nice Update
Fantastic updated today. I get a “network error” every time. Tried logging out and back in. Tried closing and reopening the app. Same error. Every time. Guess I’ll go to the local AMC theater. Their app is working
AP ‘update’
I can’t access the AP! Is says update available for download … I press download/update. Then it takes me back to Home Screen for AP and REPEAT…
Too many notifications.
Multiple promo ads a day. No way to turn them off. Yet when I have a chat open and I’m trying to ask questions, there are no notifications.
App takes too long to load
The app often takes roughly a minute or sometimes longer to load. If I forget to pull it up before walking into the theater, I have to awkwardly wait to pull up my tickets.
The passport system is also a complete disaster.
The passport system is also a complete disaster.
Am I the problem
Dear Greg , I’m not sure who is in charge of your app but even while my Marcus app is updated it never fails to be the slowest running app I own on my phone , and I have run the app on many different WiFis. The screen will load for five minutes sometimes . The load up is slow and the searches are slow , lots of slowness . All that being said I love Marcus Theatres and my only qualm is with the app . Please am I the problem or is it the app . I would leave five stars but I think three would get more attention and hopefully the problem will get resolved.
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Update doesn’t work
Bought tickets on web. They don’t show up in the app. They did before though.
Could be better
As a movie rewards member my points always show 0
I have to log out and back in for it to recognize me being in the rewards program
Also there should be my tickets button on the navigation bar.
Honestly I find it comical that their actual website competes with the app on who can suck more.
I have to log out and back in for it to recognize me being in the rewards program
Also there should be my tickets button on the navigation bar.
Honestly I find it comical that their actual website competes with the app on who can suck more.
Use desktop the app fails all the time
Does not recognize login, create another login that doesn’t work. No consistency - on the app I sometimes put in an email and it sends a code, other times I need my magical reward number. The failure of the app makes me want to go to a different theater altogether.
App and website are very buggy
This is NOT a review of the products and services at the theaters. This review is strictly regarding app and website issues.
I feel like I have to jump through hoops to go to the movies.
Trying to login to your movie rewards through the website is insanely difficult. The website will email you a verification code, then it will not take the code. I had to login through a weird backend way when using the website, and I found that a lot of my points and movies aren’t being tracked properly.
I thought getting the app would rectify things, but it has its own issues. Some tickets simply don’t have seat information listed after purchase. I had to dig through my junk email to verify that I wasn’t going to end up in someone else’s seat. Other tickets have seat numbers, but not that one.
The app is supposed to keep track of movies you’ve seen, but it doesn’t. I can’t seem to find any rhyme or reason to what movies it does keep track of and where it tracks them. I have movies in my purchase history that aren’t in my movies section, movies in my canceled movies that aren’t in my history, and movies in my watch history that aren’t in either. It’s just a mess.
I feel like I have to jump through hoops to go to the movies.
Trying to login to your movie rewards through the website is insanely difficult. The website will email you a verification code, then it will not take the code. I had to login through a weird backend way when using the website, and I found that a lot of my points and movies aren’t being tracked properly.
I thought getting the app would rectify things, but it has its own issues. Some tickets simply don’t have seat information listed after purchase. I had to dig through my junk email to verify that I wasn’t going to end up in someone else’s seat. Other tickets have seat numbers, but not that one.
The app is supposed to keep track of movies you’ve seen, but it doesn’t. I can’t seem to find any rhyme or reason to what movies it does keep track of and where it tracks them. I have movies in my purchase history that aren’t in my movies section, movies in my canceled movies that aren’t in my history, and movies in my watch history that aren’t in either. It’s just a mess.
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Cant login
App crashes when I sign in with Apple
Broken ordering
Tried to use both the app and the website to preorder food and drinks. Both are just broken. Seems to be a normal thing for this app. It is always painful to use. Getting tickets is fine but anything else is a pain. Fix your app.
Crashing
Love the app, but any time there is a notification, if I click to open it, the app immediately crashes
Magic movie reward issue
Rather annoying to have to sign out and back in just for it to pick up my magical movie rewards membership to get my discounts.
Very not user-friendly
I use a lot of different apps for everything and this is one of my least favorite apps. Complicated to use for interface there’s not much about it that I like.
