Too many notifications.
Multiple promo ads a day. No way to turn them off. Yet when I have a chat open and I’m trying to ask questions, there are no notifications.
App takes too long to load
The app often takes roughly a minute or sometimes longer to load. If I forget to pull it up before walking into the theater, I have to awkwardly wait to pull up my tickets.
The passport system is also a complete disaster.
The passport system is also a complete disaster.
Am I the problem
Dear Greg , I’m not sure who is in charge of your app but even while my Marcus app is updated it never fails to be the slowest running app I own on my phone , and I have run the app on many different WiFis. The screen will load for five minutes sometimes . The load up is slow and the searches are slow , lots of slowness . All that being said I love Marcus Theatres and my only qualm is with the app . Please am I the problem or is it the app . I would leave five stars but I think three would get more attention and hopefully the problem will get resolved.
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Update doesn’t work
Bought tickets on web. They don’t show up in the app. They did before though.
Could be better
As a movie rewards member my points always show 0
I have to log out and back in for it to recognize me being in the rewards program
Also there should be my tickets button on the navigation bar.
Honestly I find it comical that their actual website competes with the app on who can suck more.
I have to log out and back in for it to recognize me being in the rewards program
Also there should be my tickets button on the navigation bar.
Honestly I find it comical that their actual website competes with the app on who can suck more.
Use desktop the app fails all the time
Does not recognize login, create another login that doesn’t work. No consistency - on the app I sometimes put in an email and it sends a code, other times I need my magical reward number. The failure of the app makes me want to go to a different theater altogether.
App and website are very buggy
This is NOT a review of the products and services at the theaters. This review is strictly regarding app and website issues.
I feel like I have to jump through hoops to go to the movies.
Trying to login to your movie rewards through the website is insanely difficult. The website will email you a verification code, then it will not take the code. I had to login through a weird backend way when using the website, and I found that a lot of my points and movies aren’t being tracked properly.
I thought getting the app would rectify things, but it has its own issues. Some tickets simply don’t have seat information listed after purchase. I had to dig through my junk email to verify that I wasn’t going to end up in someone else’s seat. Other tickets have seat numbers, but not that one.
The app is supposed to keep track of movies you’ve seen, but it doesn’t. I can’t seem to find any rhyme or reason to what movies it does keep track of and where it tracks them. I have movies in my purchase history that aren’t in my movies section, movies in my canceled movies that aren’t in my history, and movies in my watch history that aren’t in either. It’s just a mess.
I feel like I have to jump through hoops to go to the movies.
Trying to login to your movie rewards through the website is insanely difficult. The website will email you a verification code, then it will not take the code. I had to login through a weird backend way when using the website, and I found that a lot of my points and movies aren’t being tracked properly.
I thought getting the app would rectify things, but it has its own issues. Some tickets simply don’t have seat information listed after purchase. I had to dig through my junk email to verify that I wasn’t going to end up in someone else’s seat. Other tickets have seat numbers, but not that one.
The app is supposed to keep track of movies you’ve seen, but it doesn’t. I can’t seem to find any rhyme or reason to what movies it does keep track of and where it tracks them. I have movies in my purchase history that aren’t in my movies section, movies in my canceled movies that aren’t in my history, and movies in my watch history that aren’t in either. It’s just a mess.
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Cant login
App crashes when I sign in with Apple
Broken ordering
Tried to use both the app and the website to preorder food and drinks. Both are just broken. Seems to be a normal thing for this app. It is always painful to use. Getting tickets is fine but anything else is a pain. Fix your app.
Crashing
Love the app, but any time there is a notification, if I click to open it, the app immediately crashes
Magic movie reward issue
Rather annoying to have to sign out and back in just for it to pick up my magical movie rewards membership to get my discounts.
Very not user-friendly
I use a lot of different apps for everything and this is one of my least favorite apps. Complicated to use for interface there’s not much about it that I like.
Bad for accessibility
The app is generally easy to use, but if you have large font on your phone you can get all the way to the payment screen and then can’t access payment options as the “offers” take up the entire screen and there is no way to actually pay. So then I need to go online instead. Which renders the app less useful. I only use it to see movies and times because of this issue.
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Slow!
I like the app for the most part but it takes quite a while to load, and I’ve found recently that when clicking on a time, the app locks up.
Membership doesn’t appear correctly
This app is fine if you order tickets occasionally. Finding showtimes and reserving seats is pretty simple. But enrolling in the Marcus Movie Club has been a NIGHTMARE for me. After signing up and receiving my confirmation email, my membership did not appear in the app. The movie club is “exclusively” managed and used “in the app,” as the app and website and FAQs will tell you. The FAQs stated membership should appear immediately after enrolling, and only that I would maybe have to refresh the app. I refreshed 20-30 times over 2 days, checked for an app update, nothing. I finally tried logging all the way out of the app and back in, and only then did my $120 membership appear and only then could I use my benefits and discounts. But! My membership disappeared again and I found I have to log out and in every. single. time. I open the app. And this app is SLOW. I also figured this out on my own because the help feature did nothing.
I am further frustrated because the original promotion that got me to do annual enrollment instead of monthly (a free $30 refillable popcorn tub-refills are a FRACTION of the menu price and even the membership price) was a deep rabbit hole. I received zero information about my free tub. No mention of it after the original ad, which continued to take me to membership enrollment after I was already enrolled. I scoured the website, app, Marcus social media, even called my theater and found nothing. The manager of my theater hadn’t even heard of the promotion (first thing on the home page of the app, btw). It wasn’t until after I figured out the log-out-log-in thing and got all the way to checkout on the food preorder did the $30 go down to $0. It took me 3 days to figure out and get my discount and benefits. The first thing on the app Home Screen took me 3 days to figure out. Incredibly infuriating. Also, the chatbot sucks and it is very difficult to contact someone for help.
I am further frustrated because the original promotion that got me to do annual enrollment instead of monthly (a free $30 refillable popcorn tub-refills are a FRACTION of the menu price and even the membership price) was a deep rabbit hole. I received zero information about my free tub. No mention of it after the original ad, which continued to take me to membership enrollment after I was already enrolled. I scoured the website, app, Marcus social media, even called my theater and found nothing. The manager of my theater hadn’t even heard of the promotion (first thing on the home page of the app, btw). It wasn’t until after I figured out the log-out-log-in thing and got all the way to checkout on the food preorder did the $30 go down to $0. It took me 3 days to figure out and get my discount and benefits. The first thing on the app Home Screen took me 3 days to figure out. Incredibly infuriating. Also, the chatbot sucks and it is very difficult to contact someone for help.
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Rewards won’t link
I can’t link my rewards to this app (which is apparently the only way to use rewards now). I enter the number and click submit, and it says “wrong email or last name”. I’ve tried many times but it won’t work.
Get AMC
Do NOT download this app. I got the movie club sub thing for $10 a month and ever since I bought it I have NOT been able to get tickets on app, online or mobile. Only inside the theaters itself. The app is worthless and it’ll just bug out.
Junk
Fix your app and website. Rewards don’t load despite receiving an email that I have one. Website is a NONSTOP loop of trying to sign in! What a joke!
Ads
Why is there a fullscreen ad pushed to me when I open the app? I’m here to buy tickets and pay you money.
Reset password doesn’t work
“Log in to continue.” Yes, that’s the problem. How do you allow this to pass through your IT team?
