Very disappointed with Mashreq customer support.
Very disappointed with Mashreq customer support.
I closed my Mashreq account, but it is still appearing in Aani under “Send Money to Yourself” even though the account is no longer active.
I have tried to resolve this issue around 10 times through email and also submitted requests through Mashreq’s customer support website. Unfortunately, nothing has been done to actually solve the problem. The only responses I keep receiving are acknowledgements saying that my message has been received, without any proper resolution or follow-up.
The account is closed, so I understand that it cannot be used as a normal bank account. My issue is that Mashreq still has the closed account appearing in Aani, and this needs to be removed/de-linked.
I’m sharing this publicly because I believe customers should be able to get a simple issue like this resolved without having to repeatedly contact customer support and receive the same generic response.
I closed my Mashreq account, but it is still appearing in Aani under “Send Money to Yourself” even though the account is no longer active.
I have tried to resolve this issue around 10 times through email and also submitted requests through Mashreq’s customer support website. Unfortunately, nothing has been done to actually solve the problem. The only responses I keep receiving are acknowledgements saying that my message has been received, without any proper resolution or follow-up.
The account is closed, so I understand that it cannot be used as a normal bank account. My issue is that Mashreq still has the closed account appearing in Aani, and this needs to be removed/de-linked.
I’m sharing this publicly because I believe customers should be able to get a simple issue like this resolved without having to repeatedly contact customer support and receive the same generic response.
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Response from developer
Hi Michael, Your experience is important to us and we would like to take all necessary steps to set things right in your situation. Please email us at smfeedback@mashreq.com with your details, quoting reference number #660093. Our team will look into this and assist you further.
Impossible to reach a live person
Ai agent is broken and unintelligent. Impossible to speak to an actual human being. Will be closing all my cards and account. Will strongly recommend to avoid this bank at all costs.
Ali
I’m user land I’m so satisfied
Nice service
Super
Машрек самый лучший банк
Спасибо банку Машрек, очень приятно пользоваться вашим приложением ну и конечно самим банком. Всегда рекомендую вас своим друзьям и родственникам. Продолжайте своё дело вы лучшие. Желаю вам только успехов и процветания.
Response from developer
Dear сппжн, Thank you for your positive feedback. We are delighted to know that you are enjoying your experience with us. Your support and appreciation encourage us to continue delivering the best possible service. Regards, Mashreq
