Poorly designed and practically useless
Matrix makes some very good fitness equipment, but unfortunately the Matrix app is nowhere near the same standard.
The company promotes integration between its equipment and the app, yet the app’s design and functionality seem completely disconnected from how that integration should actually work. It is confusing, unintuitive, and unnecessarily difficult to use.
What makes this even more frustrating is that other fitness brands have figured this out. Their apps allow you to easily pair your phone with a machine, track your workout, and keep your training history, even when you are traveling and using equipment at a hotel.
With Matrix, I cannot get that same seamless experience. The app does not feel like an extension of the equipment; it feels like a separate product that was designed without the actual user experience in mind.
Matrix needs to completely rethink the app and how it integrates with its equipment. Great machines deserve a much better digital experience. As it stands, the app is essentially useless to me.
The company promotes integration between its equipment and the app, yet the app’s design and functionality seem completely disconnected from how that integration should actually work. It is confusing, unintuitive, and unnecessarily difficult to use.
What makes this even more frustrating is that other fitness brands have figured this out. Their apps allow you to easily pair your phone with a machine, track your workout, and keep your training history, even when you are traveling and using equipment at a hotel.
With Matrix, I cannot get that same seamless experience. The app does not feel like an extension of the equipment; it feels like a separate product that was designed without the actual user experience in mind.
Matrix needs to completely rethink the app and how it integrates with its equipment. Great machines deserve a much better digital experience. As it stands, the app is essentially useless to me.
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Useless App
Immediately have to try to find your "club" by name. No idea. Make it just connect easily to the device you're using -- it's not that hard! Clearly you've chosen not to innovate.
App doesn’t work
As soon as this app loads it asks you to put in a gym code. I asked my gym, they didn’t have one, they asked the repair rep, they had never heard of one! I sent a text message via the internet to Johnson and heard nothing back either by phone number or email. I don’t recommend this app!!! This is my first comment ever on any app! That should tell you something!!
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Requires a Code
Asks for a code from the start, no one knows what it is. Why can’t we just use the app with the machines, it doesn’t have to verified
No code no entry
I saw the review from three years ago and thought it best to try anyway. Assumed an update could have come. It has not. You require that gym code to use this app. Oh well. Guess I’ll be a guest forever.
fix for private use
useless with your own treadmill
This app is pretty much useless
You will need a club code to login and if you use their machines at your home you cant create your own code to use it. Unless they add a feature where you can create one than this app is pretty much useless.
Useless
Gym I go to doesn’t have a code. I don’t have a code. So there’s no way of checking any info input.
Worthless
App does nothing. No function. Worthless.
U wot?
I have a gym at the apartment I live in… have put in address and asked the owners what to do… nothing can’t log in, can’t use
And this is developed for EGYM ??
Useless. Can’t connect at all !
Useless
Went to my gym to get the requested gym code from the app and was told they didn’t know what code the app was requesting, this app is a waste of time
Very worthless
Even if you do figure out the club code thing, you can’t do much in the app. I was really hoping to build a couple cardio workouts that I can save to the machines at my ymca. You can’t do that.
It’s amazing to me that a group of individuals set around the table and put money into a worthless app, and then they actually update the app to make it worse. I would love to talk to the person in charge of this and use them as a bad example in my company trainings.
It’s amazing to me that a group of individuals set around the table and put money into a worthless app, and then they actually update the app to make it worse. I would love to talk to the person in charge of this and use them as a bad example in my company trainings.
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Useless
Asks for code from my club but this for my home gym. I paid nearly £4000 for my matrix 30 and still trying to work out how to get a training app to work and decide which app to use. Support from matrix to get best from machine is non existent. Pathetic. Such a shame. Grrrrrr
Don’t get it
Won’t let me login in keeps asking for brand code. Stupid
Useless
My club doesn’t have a “brand code” for me to enter so I can’t use the app at all as the code is the first screen that opens and it can’t be bypassed. What an absolute garbage app.
Useless - trash
Can’t connect headphones Bluetooth my brain this app stinks the connection options blah blah code this that this that don’t even waste your time this app & equipment connection is trash
Worthless App
How do you make it so hard to connect to a random piece of gym equipment? Zero chance I'll ever buy a product of yours.
App is not usable.
Requires a facility code that no one at the facility knows anything about. I signed up for a matrix account on the MMI on one of the machine I was using at a facility that has dozens of Matrix cycling and hiking machines. I forgot my sign on pin. I attempted several times and was unsuccessful logging in so I tried creating a new account and the machine would not allow me to because either my phone or email was already used. So I have brought this up to facility managers and they couldn’t help. I received an email from matrix stating that my account was locked because of unsuccessful logins and that I should use the app to reset my login pin. So I downloaded this app and the first slash screen asks for a facility name or code. I was never issued any of this information nor does anyone at the facility knows of it. I workout at the Irsay YMCA near downtown Indianapolis, IN and am not too excited about the privacy of the app when the network seem so disconnected.
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App doesn’t work
Can’t get to facility code anywhere. Tried to email them and customer service was useless.
