Can’t log in & I have an account
Can’t ever log in to the app. I have an account too. I can only use the website.
Buggy app. Too hard to see what movies are coming soon. Stupid seat policy.
This app has multiple issues. It consistently kicks me out when I go to pay then blocks out the seats I wanted until they timeout and I have to start over. If it happens when using mayamas tickets it will take the tickets off my account but not give me an actual ticket. Have had to talk to customer service in person to get the rewards tickets back.
When new movies are coming out in a couple days and you click on movies it won’t include them in the options to choose from to buy tickets. You have to go to coming soon and find them there to purchase tickets even though they should be part of what is already available for the coming week. It is a pain and is probably hurting their business if people think they aren’t showing the “new” movie of the week that starts on Friday when it isn’t on the list of regular choices.
Also it is next to impossible to find the runtime of the movies. There is a weird roundabout way to do it but it is convoluted and every time I can’t remember how I did it the last time. I usually have to go to Fandango or IMDB to find out.
The app will not let you chose seats that will leave one seat vacant next to you. So even in a basically empty theatre if you want to put a one seat gap between you and a person next to you but that would leave an empty seat on the aisle it won’t let you do it. Stupid. Maybe require that if the theatre is 75% full. It makes no sense when there are plenty of seats available. People want to be comfortable.
Despite all these issues Maya is still my go-to theatre and I love the rewards program. Just fix your app!!
When new movies are coming out in a couple days and you click on movies it won’t include them in the options to choose from to buy tickets. You have to go to coming soon and find them there to purchase tickets even though they should be part of what is already available for the coming week. It is a pain and is probably hurting their business if people think they aren’t showing the “new” movie of the week that starts on Friday when it isn’t on the list of regular choices.
Also it is next to impossible to find the runtime of the movies. There is a weird roundabout way to do it but it is convoluted and every time I can’t remember how I did it the last time. I usually have to go to Fandango or IMDB to find out.
The app will not let you chose seats that will leave one seat vacant next to you. So even in a basically empty theatre if you want to put a one seat gap between you and a person next to you but that would leave an empty seat on the aisle it won’t let you do it. Stupid. Maybe require that if the theatre is 75% full. It makes no sense when there are plenty of seats available. People want to be comfortable.
Despite all these issues Maya is still my go-to theatre and I love the rewards program. Just fix your app!!
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Great theatre, app needs help
I see reviews dating over 2 years ago saying this app needs help and here I am, saying it again. The add your ticket to your apple wallet button doesn’t work and it DRIVES me nuts. Listen to the people and update this app.
Great Theatre! App needs work!!
Updated review (13 July 2025):
There are a few things about this app that really need fixing. The first is that I was unable to book 8 seats together in a showing with 9 seats across because it said I couldn’t leave a gap seat. I am also unable to book a single seat when there are only two seats together for the same reason. Please fix this!!! The second thing is that there is no separate movie tab to check the list of upcoming movies with the runtime, rating, and trailer. If it’s not one of the movies showing up on the home tab, I have to use another theatre’s app to check the rating and runtime. The last thing is that whenever I am listening to music and open the app, it stops my music from playing. Since the app doesn’t seem to even be able to play a trailer, not sure why it would be set up to stop my music from playing. None of the other theatre apps I use do this.
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This is my go-to theatre. They have many screens and a good selection of big movies as well as some independent smaller films and a decent concessions menu.
Their Maya!Mas subscription is a great deal, especially for 6 movies/month and they are the only theatre I know of that rolls over unused movie tickets and allows you to purchase tickets for other people using the subscription tickets.
There are a few things about this app that really need fixing. The first is that I was unable to book 8 seats together in a showing with 9 seats across because it said I couldn’t leave a gap seat. I am also unable to book a single seat when there are only two seats together for the same reason. Please fix this!!! The second thing is that there is no separate movie tab to check the list of upcoming movies with the runtime, rating, and trailer. If it’s not one of the movies showing up on the home tab, I have to use another theatre’s app to check the rating and runtime. The last thing is that whenever I am listening to music and open the app, it stops my music from playing. Since the app doesn’t seem to even be able to play a trailer, not sure why it would be set up to stop my music from playing. None of the other theatre apps I use do this.
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This is my go-to theatre. They have many screens and a good selection of big movies as well as some independent smaller films and a decent concessions menu.
Their Maya!Mas subscription is a great deal, especially for 6 movies/month and they are the only theatre I know of that rolls over unused movie tickets and allows you to purchase tickets for other people using the subscription tickets.
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Useless app
What’s the point of an app that you cannot access?! No matter what I try it refuses to allow me to sign in saying my credentials are incorrect. Useless.
